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OpenSky

2.3

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OpenSky Reviews Summary

OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.

service
225
value
216
shipping
217
returns
170
quality
203

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
Follow Shelly W.
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The service was fast. Had my order in 3 days which was unexpected given the time of year- December. Love my shoes!

Date of experience: December 29, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Shelly! Thank you for the kind words! We look forward to you visiting us again in the future!

North Carolina
1 review
0 helpful votes
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Looks great
December 30, 2017

It looks just like it was described and looks great. I have gotten several compliments on it. I wish I had ordered several more to give as gifts.

Date of experience: December 29, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Wanda! Thank you for the kind words! We look forward to you visiting us again in the future!

New York
1 review
1 helpful vote
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Fraud
December 29, 2017

I ordered a LongChamp bag on cyber Monday. I have yet to receive the bag. I have sent emails inquiring how they shipped the bag and I have yet to receive a response. I plan on calling my credit card company to report them as fraud. Do not trust this company.

Date of experience: December 29, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Patrizia! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you track your item.

Wisconsin
1 review
0 helpful votes
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Most of my Christmas shopping was done online at OpenSky. They had good sales and service and most of what you want.
Thanks OpenSky.

Date of experience: December 29, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Karen! Thank you for the kind words! We look forward to you visiting us again in the future!

California
1 review
0 helpful votes
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I love it
December 30, 2017

I just bought a small purse to carry when I am out. I love it. Thank you. Enjoy shopping at Open Sky.

Date of experience: December 28, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Merri! Thank you for the kind words! We look forward to you visiting us again in the future!

New Jersey
1 review
0 helpful votes
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Cant love my purchase...

Because I have not received my items yet 2 items I have not received themand you want a review;

When I asked a direct question you did not give me an answer, you said see the web page or the FAQ...

And;

You send out emails that always have a no- reply email and force people to go in a big circle.

Date of experience: December 28, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Jim! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your return.

Virginia
1 review
0 helpful votes
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I ordered a pair of silver drop earrings and tracked the shipment the entire way, it was only 5 days and my earrings are here, they are perfect and well made. I will recommend OpenSky to friends as often as I can. Thank you for your great prices and fast shipping.
Sincerely
Geri W.

Date of experience: December 28, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Geri! Thank you for the kind words! We look forward to you visiting us again in the future!

Virginia
1 review
0 helpful votes
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Poor service
December 29, 2017

Bracelet too small to get on wrist. If there is a clasp to open it doesnt work. Sent email to customer service but no response. Not a happy camper. Maybe well get a response now

Date of experience: December 28, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Jerry! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your return.

New Jersey
1 review
0 helpful votes
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I am very happy with the items that arrived. I do not like that they waited so long to tell me part of my order was cancelled. It didn't give me time to replace the items need for a birthday.

Date of experience: December 28, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Mike! Thank you for taking the time to review us! We apologize for the problems you have experienced with cancelled items. Please contact us at https://www.opensky.com/content/contact-us with your order information, if you need any assistance.

Texas
1 review
0 helpful votes
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I LOVE IT
December 30, 2017

I Love it great for the price actually wearing it right now it is exactly as described would buy again

Date of experience: December 28, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Alicia! Thank you for the kind words! We look forward to you visiting us again in the future!

New York
1 review
0 helpful votes
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Pleased
December 30, 2017

The chain with the cross was just wonderful. Also I bought the Opal bracelet for my sister it is just beautiful I was very very pleased with both. Thank you.

Date of experience: December 28, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Gloria! Thank you for the kind words! We look forward to you visiting us again in the future!

Arizona
1 review
0 helpful votes
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Good deal
December 30, 2017

Very happy with bracelet although it is a little big but no problem will have it resized
The bracelet is very pretty

Date of experience: December 28, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi there! Thank you for the kind words! We look forward to you visiting us again in the future!

New Jersey
1 review
0 helpful votes
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Love it!
December 30, 2017

I was very satisfied with my product. I was pleased with the timely fashion my package was received!

Date of experience: December 28, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Bonnie! Thank you for the kind words! We look forward to you visiting us again in the future!

Oklahoma
1 review
3 helpful votes
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Ordered 2, Received 1
December 26, 2017
Updated review

I have sent messages to OpenSky several times and have received no response. They respond to reviews, but not to their own customers that contact them. Terrible business model!

Date of experience: December 26, 2017
OpenSky E. — OpenSky Rep
over a year old

HI Patricia! We are sorry to hear about the problems you are experiencing. Thank you for contact us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you.


ONLY RECEIVED 1, BUT ORDERED 2
December 22, 2017
Previous review

I ordered 2 FUNCLE T-shirts for 2 brand new Uncles for Christmas, but only received 1. How do I give this to 1 Uncle and not the other. Won't have it in time for Christmas, but I bet they charged my card for 2!

Date of experience: December 21, 2017
Ohio
1 review
1 helpful vote
Follow Dianne M.
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My 3-tone ring came to me in silver only. The inside outside crystal hoop earrings didnt have crystals completely around the inside and outside of the hoops as picture led me to believe. I found the exact same bracelet I was thinking about buying for $18 PLUS s/h at another store for $4 W/O s/h. I liked what I bought but probably wont look at this site again for my purchases.

Date of experience: December 26, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Dianne! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you!

Colorado
2 reviews
0 helpful votes
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Quality
December 24, 2017

The items I got where not as good as I had hoped for. Trying to decide if I want to return these items.

Date of experience: December 24, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Christine! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with returning your items.

Tennessee
1 review
0 helpful votes
Follow Tiffany G.
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The women's size runs a bit small but the product was a very well received gift and customer service was phenomenal. I highly recommend this company and will use them again in the future!

Date of experience: December 23, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Tiffany! Thank you for the kind words! We look forward to you visiting us again in the future!

Georgia
1 review
0 helpful votes
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Linda K. Your pants which you ordered through Open Sky are probably where the blouse I ordered through Open Sky is. I ordered a Londonite blouse through Open Sky on Dec. 13th. Open Sky notified me they were delivered on Dec. 18th. The blouse had not been delivered. I promptly emailed their customer service notifying them of the no delivery, as their site directed No reply. Between Dec. 18th and Dec. 22 at 10 P.M., I sent SIX EMAILS. NO REPLIES until Dec. 22. Around 10:30 P.M. I was told to check my order on the site and see if it had been shipped and delivered. I had done that on Dec. 18th. Then I was told if that email did not solve my problem to reply to that specific address for further help. I did so. I haven't heard from them since. They've already deducted the cost of the blouse plus taxes and shipping costs. They offer extremely poor customer service and have no concern in resolving problems for items ordered and paid for but not received. Rotten Customer service, and I'll not be ordering from them again; it's throwing away money.

Date of experience: December 23, 2017
Louisiana
1 review
1 helpful vote
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I ordered the monogram earrings. Delivery was supposed to be 12/20/2017. Now 01/04/2018 no earrings. Price was shown as $16. I was charged $39.99. Another item was not as shown. Bad, bad experience.

Date of experience: December 22, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Sally! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with returning your items.

Connecticut
2 reviews
0 helpful votes
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Where are my pants
December 23, 2017

I have not received my pant, the sheets came but thats all. This is the first time I have shopped here I hope it turns out to be a pleasant experience! With Christmas coming shipping will be slower and I ordered these the same time I ordered the sheets!

Date of experience: December 22, 2017
OpenSky E. — OpenSky Rep
over a year old

Hi Linda! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your missing item.

From the business

OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.

OpenSky is proud to be a Google Trusted Store.


opensky.com
Founded in 2009
New York, NY