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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Did a review of Open Sky by email of my order being wrong they respond give 2 days to respond, it's been well over 2 days and still no response period. I don't need a generated email that's sent to everyone, I need someone to get my order correct send in correct size that enclosed paperwork shows and send me what I flipping paid for. The shipment process is pure gross negligence of checking shipment with order info this is why I received 2xs too big, get your crap together OpenSky and get my order corrected immediately. If I have to I will go to bank and dispute charges immediately, the only thing I asked for was my order be corrected and I receive exactly what I ordered nothing less and I'm not paying to ship wrong order back due to your negligence in the 1st place.
Vickie
I reorder a tee shirt in a XXL & it still doesn't fit! I'm keeping it, because returning it is a hassel.
Hi Theresa! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!
Unfortunately all the items I purchased were shipped separately. I havent received one of them yet and The tracking number has not been updated since March 8,2018..
Hi Jo-An! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!
The dress i bought was a perfect size and the color was just as presented! The price was good and i love the simple but elegant drape and t shirt style! I may even buy it in some other colors!
Hi Karen! Thank you for taking the time to review us! We look forward to you visiting us again in the future!
My three pairs of leggings; navy, black and grey fit like gloves and came right on time. The earrings came a few days later. Sorry to say they did not fit me the way I had hoped so I gave them to a friend as a gift. They were beautiful and sparkly but I could not wear them. All in all it worked out OK.
Hi Rita! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
I sent an Email a week ago about a shipment that I didn't receive & never got an answer! The items I've received are of good quality, but I'd like a refund on the Ruby & Topaz wedding set that I've never received (almost $20.00 worth) I sent you the invoice #s in my last feedback! Judy A Drysdale
Hi Judy! We reply to all emails that we receive in up to 2 business days. It is surprising to hear that you did not receive an answer. Please email us or DM us here with your order ID. We will be happy to assist you.
I received Womens tank 6pk in size large. The quality is very poor, order #*******. Billed to open sky. I normally wear a size 10. I am very disappointed and wish to return to Fullfillment Center. It came from DAWGS. PLEASE SEND A CALL TAG FOR RETURN.
*******@aol.com/ *******575. Pat Allen
Hi Pat! We are sorry to hear that you need to return an item. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!
Well, I have to say the tee shirt I received is great quality and looks great, too bad it wasnt what I ordered! Tried to contact customer service but havent received an email back and no operating phone! Will not be using this website again which is too bad because I loved their stuff. To return the wrong product I would have to pay for shipping, which I feel is crazy since the mistake is their fault. I rechecked my order and on the shipping label it says its my order but its not. Quality control is lacking! I ordered Happiness is being a Nana I received Happiness is being a Grammy!
Hi Lorene! We are sorry to hear about the issues you are facing. We do not offer phone support, but are are glad to know you have emailed us. Please allow up to 2 business days for a response to your email. We will be happy to assist you!
It's small enough, yet has plenty of room to carry all the basics when you travel, or for daily use when you go out, I do not know how durable it will be, the previous one I had broke by the third time (a similar but different brand), time will tell...
Hi Felipe! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
Love the quick & free shipping. Email updates & tracking. The earrings were greatboth pairs. The scarfs color was a lot darker than pictured.
Hi Nanette! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
I ordered a cigarette case and got a cigarette case and a mans wallet. Was charged for both and my husband decided to use the wallet. Lost my cigarette case and ordered another one and was charged for and received two. Like the cigarette case but have to wonder if I'm not being taken advantage of. Have contacted them to see if I can return and I guess I can't... which I don't understand... so I asked if I could exchange for a different color and am awaiting their response. They wanted to know which color I wanted lol. Emailed me that they would get back with me. Would appreciate a contact number to call or an online chat.
Hi Carla! We are sorry to hear about the issues you are facing. We do not offer phone support, but are are glad to know you have emailed us. Please allow up to 2 business days for a response to your email. We will be happy to assist you!
They sent me the wrong ring. I sent them a email and they still have not contacted me. All I want is the correct ring and not have to pay extra to ship back the wrong one.
Hi Peggy! We are sorry to hear that you received the wrong item. Please allow up to 2 business days for a response to your email. We will be happy to assist you!
Ordered $97 by mistake. Emailed within an hour to cancel. You had already processed.
I thought you had a 4 hour window
Not happy
Hi Sherlene! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!
I order a fossil bag 4 weeks ago. My card was immediately charged for the item. My order status is " processing. "
They have my money 4 weeks now and the bag hasn't even shipped. And the shipping was $12 on a $35 item.
I'm really not impressed. I get constant emails with special offers why would i order from them again!
I have emailed them but no response. I just emailed them a second time...
This is why Amazon does so well!
Marybb
Hi Mary! We are sorry to hear that your item is delayed. Please allow up to 2 business days for a response to your email. We will be happy to assist you!
Both were a perfect fit! Love both pair! Exactly what I was looking! I will definitely be buying from you again.
Hi Shirley! Thank you for taking the time to review us! We look forward to you visiting us again in the future!
The bracelets are beautiful but huge fall right off my wrist huge
I needed SMALL OR MEDIUM
NOT LARGE!
Hi Sharon! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
I have ordered several items from Open Sky. The sizes are very small even when the size is 4X or 5X. Even when there is a "size chart" the size is too small even when you order according to the measurements.
I have ordered rings from Open Sky and the medal bands which are said to be "Silver" the silver wears off quickly with daily wear but because the price is cheap it is understandable.
Hi Joyce! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
Product delivery is not good Im having to many problems with receiving your products and you always say I have rewards but never allow me to apply them to my order Im not satisfied with the way you do service
Hi Falathia! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!
Nog opened yet. Easter prexent fof my wife and will go in plastic egg to surprise her. I vant reviee az mot opened yet.
Hi Thomas! Thank you for taking the time to review us! We look forward to you updating your review after your wife opens her gift!
I did not receive the silver bracelet and the earrings I ordered, just the lapis bracelet! What do I do?
Hi Mary! We are sorry to hear that you have not received items you have ordered. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to look into this for you.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vickie! We are sorry to hear about the issues you are facing. We are are glad to know you have emailed us. Please allow up to 2 business days for a response to your email. We will be happy to assist you!