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OpenSky

2.3

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OpenSky Reviews Summary

OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.

service
225
value
216
shipping
217
returns
170
quality
203

We monitor reviews for authenticity

New Jersey
1 review
1 helpful vote
Follow Kimberly N.
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I ordered a sweater from here without knowing a thing about this site. After I completed my order I was having second thoughts. I looked up reviews and read slot of bad ones and tried to cancel my order. It wouldn't let me but, I'm glad because I received my sweater on time and it's the correct size and "styles" that i ordered. So im super happy.

Date of experience: August 20, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Kimberly! Thank you for taking the time to review us! Please let us know if we can be of any assistance. Thanks!

New York
1 review
2 helpful votes
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Opensky never delivered my order and they never responded to my 3 emails. This is the most unprofessional site I have ever attempted to buy from and I suggest that no one should ever attempt to use this company. It sounds like a scam.

Date of experience: August 16, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Riki! We are sorry to hear about the problems you are experiencing. We answer all emails within 2 business days. Please contact us at https://www.opensky.com/content/contact-us or DM us with your order information. We will be happy to try to assist you!

Idaho
1 review
1 helpful vote
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OPENSKY PRICES VERY GOOD SHOP AT OPENSKY. GIVE OPENSKY A BIG STARS. MY SISTER LOVE IT AS TOLD HER. SHE GETTING THINING FOR KIDS. JOANNA H.

Date of experience: August 13, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Joanna! Thank you for taking the time to review us!

Kansas
1 review
3 helpful votes
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DO NOT USE THIS WEBSITE! I ordered a relatively inexpensive item on this website because it was a good deal compared to other websites. I looked up reviews before using OpenSky but they were very misleading. My order was supposed to arrive in 4-6 business days (which is reasonable), after a couple days i got an email saying my order had shipped with a tracking number to track the location of my package. 4 days after I ordered the item I looked online to track my package and see if it was going to arrive that day or not. The tracking information was "not available for my package" so I just decided to wait and see if the package would show up. After a day or two past the date my package was supposed to arrive I decided to give opensky a call and figure out the issue, but when I looked online for a customer service number to contact, the number refers you to the email customer service, which means you aren't going to hear back from them for 2-3 days. When they do finally email back it says and I quote, "We are investigating the issues further, and we will follow up with you once again in 2 more business days, at the most." Which BS because they never email back with anymore information. OVERALL: The website is trash, the ETA on your package is a lie, and the customer service is some of the worst I have ever seen. It is worth your time and money to use amazon or similar site.

Date of experience: August 13, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Joel! We hate to hear that you had a bad experience with us. Please email us at [email protected] or DM us if we can be of any assistance. Thank you!

Georgia
2 reviews
4 helpful votes
Follow KL J.
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Terrible quality
August 11, 2018

Ordered once in 2016, will never do it again the one item I bought was a woman's blouse and an extra large. It took too long to be delivered, and literally looks like it could fit a size 0 person. I had ordered at least an extra large or 2X. I never understood their so-called store credits that I keep getting emails about. And there is absolutely no way to fully delete your account from their website. They don't want you to leave and if there is some hidden mechanism to cancel or delete your account. It's buried so deep in the website they don't want you to find it. I didn't bother trying to get any kind of refund because I did not want to pay this s*** this cheap shirt back and decided to chalk this up to experience and never shopped with them again. Only now they have my email and mailing address information because I cannot delete it out of the website. Avoid this website at all costs.

Date of experience: August 11, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi KL! We hate to hear that you had a bad experience with us. Please email us at [email protected]. We would be happy to unsubscribe you. Thank you!

Nebraska
1 review
0 helpful votes
Follow Becca S.
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I ordered a pair of headphone and they were marked delivered. Charged me. No headphones. Their "customer love" email is a way for them to appear to be helping customers but they do not. Seen many bad reviews after I checked up on them... sadly after losing my money. Do not order from them.

Date of experience: August 9, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Becca! We hate to hear that you did not receive your headphones. Please DM us your order number. We will be happy to look into this for you. Thanks!

California
1 review
2 helpful votes
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Toxic Wine Glasses
August 1, 2018

I bought a set of plastic Wine FREZZE glasses. They have an awful toxic odor and smell and are simply unusable. I've tried washing them repeatedly as well as soaking them in baking soda water and there is simply no way to make them usable. I really need to return these but OpenSky will not allow a return after 14 days. That period of time is too short. These plastic "glasses" are toxic and never should have been sold in the first place.

Date of experience: July 31, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Jeffrey! We are sorry to hear about the experience you have had with the wine freeze glasses. Please contact us at https://www.opensky.com/content/contact-us with your order information. Thanks!

California
4 reviews
1 helpful vote
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Very disappointing!
July 28, 2018

The tanzanite earrings look nothing like they do on the website. Very disappointed in the color. And I'm very leary about ordering more items.

Date of experience: July 27, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Pamela! We are sorry to hear that the earrings are not as expected. Please contact us at https://www.opensky.com/content/contact-us with your order information if we can be of any assistance. Thanks!

Georgia
1 review
0 helpful votes
Follow Leslie W.
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I really like this ring, but it is the smallest size 8 I have ever tried to put on. I had to order another one in a size 9. We will see how that one fits.

Date of experience: July 26, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Leslie! Please contact us at https://www.opensky.com/content/contact-us with your order info, if you need any assistance. We will be happy to help you!

Georgia
1 review
1 helpful vote
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I enjoy shopping on open sky for the great prices the good quality the quick shipping and theyre wide variety of products! This site is so much better than a few of their competitors!

Date of experience: July 26, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Mary! Thank you for taking the time to review us!

New Mexico
1 review
1 helpful vote
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Now my daughter in Tennessee has to forward it to me. I emailed the right address 5 times, yet you still delivered to her house

Date of experience: July 26, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Yetta! We are sorry that you are facing this issue with your order. Generally, we are able to change a shipping address up until the supplier has sent out the item. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!

Florida
1 review
0 helpful votes
Follow Nirza R.
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Missing order
July 26, 2018

I ordered two pairs of the same earrings, only received one pair and got charged for the two, I keep emailing this company and get no answer, their customer service is non existent. Until I get a positive result I wont stop posting.

Date of experience: July 26, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Nirza! We are sorry to hear about the problem you have had with your order. Please DM us your order number. We will be happy to look into this for you. Thanks!

Texas
2 reviews
1 helpful vote
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I ordered two bracelets and there was only one in the package. They will not make it right, instead tells me to take it up with the postal service. The post office did not leave the second bracelet out of the package. Open sky did. I am finished with them.

Date of experience: July 24, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Sharon! We are sorry to hear about the experience you have had with us. Please DM us your order number. We will be happy to look into this for you. Thanks!

Ohio
1 review
2 helpful votes
Follow Pam M.
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I loved the Grammy ladies fitted TShirt. Ordered a size bigger and it was way small! I had to pay shipping and handling to me and then return shipping to send back. I would probably need to order 2-3 sizes bigger. The cost to re-order with shipping again was not worth it to me

Date of experience: July 23, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Pam! We are sorry to hear that the shirt did not work out for you. Please contact us at https://www.opensky.com/content/contact-us with your order information if we can be of any assistance. Thanks!

Texas
2 reviews
5 helpful votes
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Success!
July 24, 2018

I have ordered from other sites, and so am pretty wary of online shopping. But Open Sky has an ENORMOUS inventory, and once I'd accepted their discount offer and made my choice, everything else was easy! I love my new purse! I will DEFINITELY be ordering from them again.

Date of experience: July 23, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Melody! Thank you for reviewing us! We look forward to you visiting us again!

Pennsylvania
1 review
0 helpful votes
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Jewelry
July 23, 2018

I ordered two pieces of jewelry, one sharwoski bracelet too small cheaply made, the second was a set of three bracelets also cheaply made. Will never buy any jewelry again

Date of experience: July 23, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Carol! We are sorry to hear that the jewelry you ordered did not meet your expectations. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to try to assist you!

Texas
2 reviews
0 helpful votes
Follow Lincoln R.
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I purchased the Dental Tooth SPA Care Water Jet Oral Flosser Teeth Pick Cleaner Irrigator Water and it is dead within 30 days of use. I would like to leave that feedback on the product and would like to have read other reviews. It may have saved me some money.

Date of experience: July 19, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Lincoln! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to try to assist you!

Florida
1 review
0 helpful votes
Follow Tanya S.
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I ordered 2 shirts. The delivery was promised over 10 days ago. DHL who ships for them sent them a package slip and open sky never replied. I cant reach anyone at open sky and they wont reply to my email. This company is a SCAM stay away from them. Im out $ 80. Ive called better business bureau and they have an F rateing.

Date of experience: July 12, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Tanya! We are sorry to hear that you have not received your items. Feel free to DM us your order information. We will be happy to assist you. Thanks!

Wisconsin
1 review
0 helpful votes
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Unauthorized charge
June 27, 2018

I looked at a necklace and placed it in my cart. The next day I was notified it shipped and my account was charged. This was not authorized.

Date of experience: June 27, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Julia! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!

Londy R.
Connecticut
1 review
1 helpful vote
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Im New to OpenSky all I have to say is. The product its nothing like the picture. Oh if you think about returning an item! Dont do it bc youll lose your money.

Some things are okay.

Date of experience: June 25, 2018
OpenSky E. — OpenSky Rep
over a year old

HI Londy! Thank you for taking the time to review us. If we can be of any assistance, please email us https://www.opensky.com/content/contact-us. Thank you!

From the business

OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.

OpenSky is proud to be a Google Trusted Store.


opensky.com
Founded in 2009
New York, NY