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OpenSky

2.3

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OpenSky Reviews Summary

OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.

service
225
value
216
shipping
217
returns
170
quality
203

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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Crystal Earrings
June 25, 2018

They look OK. Picture makes them look bigger in size. I'll keep them only because I needed them for an outfit. Have not received other items I ordered at the same time that should be here.

Date of experience: June 25, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Gracie! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!

Illinois
3 reviews
1 helpful vote
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I do like the products I have purchased. Shipping and handling are too gigh but sometimes it is worth it. Service is good, product quality is good.

Date of experience: June 22, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Antoinette! Thank you for reviewing us! We look forward to you visiting us again!

Wisconsin
1 review
0 helpful votes
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Disappointed
June 22, 2018

What your web site shows to purchase and what you shipped are night and day. The tshirt I ordered was a gentle font and a cute picture of a cat. What you sent was an ugly bold font and no picture of anything. I was purchasing this for a gift. I would be embarrassed to give this ugly shirt. I will think hard and long before ordering anything from you again.

Date of experience: June 22, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Sandi! We are sorry to hear that you received an incorrect shirt. Please email us https://www.opensky.com/content/contact-us if we can be of any assistance. We will be happy to help. Thanks!

Arizona
1 review
0 helpful votes
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Earrings purchase was misrepresented by photo. Way to small, almost child like. Returned earrings. Charging product is fine.

Date of experience: June 18, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Patrick! We are sorry to hear that the earrings were too small. Please email us https://www.opensky.com/content/contact-us if we can be of any assistance. We will be happy to help.

Connecticut
2 reviews
15 helpful votes
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I have tried through multiple sites to contact OpenSky to NO avail. An order was sent to Ripley, Mississippi over two weeks ago. And I'm assuming whoever received my pants liked then enough to steal them. OpenSky has not responded to any of my attempts to contact them and I am extremely unhappy. So I'm giving OpenSky a very bad review and advise people to be be very careful in dealing with this provider... And I can't even get my money back! How can you when you can't contact the seller!?!?!?

Date of experience: June 18, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Marcela! We are sorry to hear that about the blouse. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you with the return.

Florida
2 reviews
1 helpful vote
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Lost my order
June 19, 2018

When I tracked my order, I found it delivered to Lake Worth, FL but I live in St Petersburg, FL. Not happy

Date of experience: June 18, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Marcela! We are sorry to hear that your package was misdelivered. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

New York
2 reviews
1 helpful vote
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I've been shopping OpenSky for about four years. In that time I've ordered dozens of tops, tunics, dresses and pants. These pieces have become wardrobe staples, and several times I have ordered the same item a second time so I never have to worry about being without it. The price/value ratio is definitely in favor of the buyer. I get compliments constantly and have told many people about this site. Shopping in malls is almost always disappointing because every store seems to have the same things. But at OpenSky, you can shop a large variety of styles, so you're not stuck wearing what some fashion designer arbitrarily deemed what's "in" this season. Highly recommend.

Date of experience: June 18, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Beth! Thank you for reviewing us! We look forward to you visiting us again!

Florida
1 review
0 helpful votes
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I am so sick and tired of these bogus emails from this company trying to entice me to make a purchase with this alleged $75 credit which they then give you as an alleged discount OMG get me off your mailer

Date of experience: June 16, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Claudia! Please email us https://www.opensky.com/content/contact-us. We will be happy to unsubscribe you.

New York
1 review
0 helpful votes
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The three orderes are incorrect!
I received in one envelope 2 bracelets when I ordered one and should have come free shipping with a pair of earrings as a present as published.
Then I received only 2 rings when I paid many rings! I have the picture screen of all that I paid because I noticed that you change the prices! And a bracelet that I didnt ordered and I am missing the rest of the paid items!

Date of experience: June 14, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Marcela! We are sorry to hear that you received incorrect items. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

Irene D.
California
1 review
0 helpful votes
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Beautiful opal look earrings but post is too thick and is painful to put in. They are also a bit heavy. Don't know what to do with them now.

Date of experience: June 14, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Irene! We are sorry to hear that the earrings will not work for you. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

Michigan
1 review
0 helpful votes
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I didn't order the wrist bp, so that's going back, the slacks have a market dot on them and I thought the necklace was cheap looking,

Date of experience: June 12, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Marcia! We are sorry to hear that you had issues with your order. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

Texas
1 review
1 helpful vote
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Disappointed
June 12, 2018

The necklace arrived broken in the package. The chain is not good quality and is a lot smaller and shorter than it looks in the picture. Going to try to return it for a refund. Well see if they will honor.

I am really disappointed because my wedding them on August 8th is based on the Infinity symbol. So I was looking forward to wearing this necklace with the cross and infinity symbol.

Date of experience: June 12, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Robin! We are sorry to hear that your necklace arrived broken. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

California
1 review
0 helpful votes
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I was surprised that the earrings were so small! That was very deceptive on your part. Also my order was incomplete.

Date of experience: June 11, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Ginger! We are sorry to hear that you were not satisfied with the earrings and that you did not receive your complete order. Many of our items ship at different times due to having different suppliers. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

North Carolina
1 review
2 helpful votes
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Frustrated
June 9, 2018

I returned an order of 4 bangles in which the charms began falling off. The item was returned via postal service on May 29th and I'm still waiting for my card to be credited. There is no number to talk to anyone and no reply to my email I am really dissatisfied with your cu s tomer service.

Date of experience: June 9, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Linda! We are sorry to hear about the problem you are experiencing. Please allow up to 2 business days for our Customer Love team to reply to your emails. We will be happy to assist you. Thanks!

Jamaica
2 reviews
1 helpful vote
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Confused
June 8, 2018

I thought I was getting bamboo sheets and did not. I went to choose the colour, chose blue and I got another type of sheet that are not bamboo. I am not happy

Date of experience: June 7, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Winsone! We are sorry to hear that you did not receive the correct sheets. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

Pennsylvania
4 reviews
5 helpful votes
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I found that the products are good quality. It's fast delivery and I love the fact that I get notifications on everything I ordered.

Date of experience: June 7, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Kathryn! Thank you for reviewing us! We look forward to you visiting us again! Thank you!

Illinois
2 reviews
2 helpful votes
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I was told that I had a credits that was never applied to my order. My bank account was charged for the total amount. I have tried to contact them four times through email and never received a reply. I will not be ordering from them again

Date of experience: June 7, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Susan! Please allow up to 2 business days for our Customer Love team to reply to your emails. We will be happy to assist you. Also, you can find information about our credits here- https://www.opensky.com/customer-support?article=2492079. Thanks!

Illinois
1 review
1 helpful vote
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Love OpenSky
June 8, 2018

This was my first purchase via OpenSky and it will not be my last. Not only was the quality of everything I purchased second to none, everything was shipped and received within a week. Amazing!

Date of experience: June 7, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Norma! Thank you for reviewing us! We look forward to you visiting us again! Thank you!

Oregon
1 review
0 helpful votes
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Opal cross
June 8, 2018

I love my chain and opal cross. Very happy. It is the right size and quality.
Would like to see size measurements on description for future purchSes.

Date of experience: June 7, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Michele! Thank you for reviewing us! We look forward to you visiting us again! Thank you!

Nevada
1 review
2 helpful votes
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FRAUD
June 5, 2018

FRAUD! Made a purchase and very next day they cancel it without any explanation and never answer any emails, also never received my refund for my purchase!

Date of experience: June 5, 2018
OpenSky E. — OpenSky Rep
over a year old

Hi Henry! We are sorry to hear about the problem you are facing. Generally speaking, we cancel orders if our suppliers are unable to fulfill that order. If it was cancelled the next day, the charge can be voided without us collecting funds. If funds were collected, a refund can take 3 to 5 business days. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

From the business

OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.

OpenSky is proud to be a Google Trusted Store.


opensky.com
Founded in 2009
New York, NY