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OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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They look OK. Picture makes them look bigger in size. I'll keep them only because I needed them for an outfit. Have not received other items I ordered at the same time that should be here.
I do like the products I have purchased. Shipping and handling are too gigh but sometimes it is worth it. Service is good, product quality is good.
Hi Antoinette! Thank you for reviewing us! We look forward to you visiting us again!
What your web site shows to purchase and what you shipped are night and day. The tshirt I ordered was a gentle font and a cute picture of a cat. What you sent was an ugly bold font and no picture of anything. I was purchasing this for a gift. I would be embarrassed to give this ugly shirt. I will think hard and long before ordering anything from you again.
Hi Sandi! We are sorry to hear that you received an incorrect shirt. Please email us https://www.opensky.com/content/contact-us if we can be of any assistance. We will be happy to help. Thanks!
Earrings purchase was misrepresented by photo. Way to small, almost child like. Returned earrings. Charging product is fine.
Hi Patrick! We are sorry to hear that the earrings were too small. Please email us https://www.opensky.com/content/contact-us if we can be of any assistance. We will be happy to help.
I have tried through multiple sites to contact OpenSky to NO avail. An order was sent to Ripley, Mississippi over two weeks ago. And I'm assuming whoever received my pants liked then enough to steal them. OpenSky has not responded to any of my attempts to contact them and I am extremely unhappy. So I'm giving OpenSky a very bad review and advise people to be be very careful in dealing with this provider... And I can't even get my money back! How can you when you can't contact the seller!?!?!?
Hi Marcela! We are sorry to hear that about the blouse. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you with the return.
When I tracked my order, I found it delivered to Lake Worth, FL but I live in St Petersburg, FL. Not happy
Hi Marcela! We are sorry to hear that your package was misdelivered. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.
I've been shopping OpenSky for about four years. In that time I've ordered dozens of tops, tunics, dresses and pants. These pieces have become wardrobe staples, and several times I have ordered the same item a second time so I never have to worry about being without it. The price/value ratio is definitely in favor of the buyer. I get compliments constantly and have told many people about this site. Shopping in malls is almost always disappointing because every store seems to have the same things. But at OpenSky, you can shop a large variety of styles, so you're not stuck wearing what some fashion designer arbitrarily deemed what's "in" this season. Highly recommend.
Hi Beth! Thank you for reviewing us! We look forward to you visiting us again!
I am so sick and tired of these bogus emails from this company trying to entice me to make a purchase with this alleged $75 credit which they then give you as an alleged discount OMG get me off your mailer
Hi Claudia! Please email us https://www.opensky.com/content/contact-us. We will be happy to unsubscribe you.
The three orderes are incorrect!
I received in one envelope 2 bracelets when I ordered one and should have come free shipping with a pair of earrings as a present as published.
Then I received only 2 rings when I paid many rings! I have the picture screen of all that I paid because I noticed that you change the prices! And a bracelet that I didnt ordered and I am missing the rest of the paid items!
Hi Marcela! We are sorry to hear that you received incorrect items. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.
Beautiful opal look earrings but post is too thick and is painful to put in. They are also a bit heavy. Don't know what to do with them now.
Hi Irene! We are sorry to hear that the earrings will not work for you. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.
I didn't order the wrist bp, so that's going back, the slacks have a market dot on them and I thought the necklace was cheap looking,
Hi Marcia! We are sorry to hear that you had issues with your order. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.
The necklace arrived broken in the package. The chain is not good quality and is a lot smaller and shorter than it looks in the picture. Going to try to return it for a refund. Well see if they will honor.
I am really disappointed because my wedding them on August 8th is based on the Infinity symbol. So I was looking forward to wearing this necklace with the cross and infinity symbol.
Hi Robin! We are sorry to hear that your necklace arrived broken. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.
I was surprised that the earrings were so small! That was very deceptive on your part. Also my order was incomplete.
Hi Ginger! We are sorry to hear that you were not satisfied with the earrings and that you did not receive your complete order. Many of our items ship at different times due to having different suppliers. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.
I returned an order of 4 bangles in which the charms began falling off. The item was returned via postal service on May 29th and I'm still waiting for my card to be credited. There is no number to talk to anyone and no reply to my email I am really dissatisfied with your cu s tomer service.
Hi Linda! We are sorry to hear about the problem you are experiencing. Please allow up to 2 business days for our Customer Love team to reply to your emails. We will be happy to assist you. Thanks!
I thought I was getting bamboo sheets and did not. I went to choose the colour, chose blue and I got another type of sheet that are not bamboo. I am not happy
Hi Winsone! We are sorry to hear that you did not receive the correct sheets. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.
I found that the products are good quality. It's fast delivery and I love the fact that I get notifications on everything I ordered.
Hi Kathryn! Thank you for reviewing us! We look forward to you visiting us again! Thank you!
I was told that I had a credits that was never applied to my order. My bank account was charged for the total amount. I have tried to contact them four times through email and never received a reply. I will not be ordering from them again
Hi Susan! Please allow up to 2 business days for our Customer Love team to reply to your emails. We will be happy to assist you. Also, you can find information about our credits here- https://www.opensky.com/customer-support?article=2492079. Thanks!
This was my first purchase via OpenSky and it will not be my last. Not only was the quality of everything I purchased second to none, everything was shipped and received within a week. Amazing!
Hi Norma! Thank you for reviewing us! We look forward to you visiting us again! Thank you!
I love my chain and opal cross. Very happy. It is the right size and quality.
Would like to see size measurements on description for future purchSes.
Hi Michele! Thank you for reviewing us! We look forward to you visiting us again! Thank you!
FRAUD! Made a purchase and very next day they cancel it without any explanation and never answer any emails, also never received my refund for my purchase!
Hi Henry! We are sorry to hear about the problem you are facing. Generally speaking, we cancel orders if our suppliers are unable to fulfill that order. If it was cancelled the next day, the charge can be voided without us collecting funds. If funds were collected, a refund can take 3 to 5 business days. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.
Answer: Hi Jack! Thanks for posting your question here. Similar to eBay and Amazon Marketplace, OpenSky brings merchants who offer a wide variety of merchandise together with interested buyers. However, we only promote new items, and we generally specialize in a few specifics areas, such as womens clothing and apparel and consumer electronics. Much of what sets us apart from the other marketplaces you mentioned involve our marketing/merchandising, and the programs we have available for merchants. If you are interested in learning more, we encourage you to review our Help page at https://www.opensky.com/customer-support or call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Answer: Hi Susan! We would need to look into what you are seeing specifically to explain the price difference you are seeing, but there are a few possibilities. First of all, we offer discount promotions just about every day and, depending on where you are viewing the product, the applicable discount may not be factored into the price. Also, shipping and handling charges, as well as tax (if applicable) will be added to your order during the checkout process. In any event, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you with this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Answer: Hi Charlene! Yes, the others who have posted are correct. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday., and we will be happy to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Answer: I wish that their products were worth the money, don't waste yours. You can't track anything and then once you finally receive it, it turns out to be very poor merchandise, I emailed them literally about 12 times regarding the poor quality and received back nothing.
Answer: Please contact us at 844-707-7779 M-F 9AM-5PM EST. We will be happy to assist you with placing your order, or any questions about a product.
Answer: Call 844-707-7779. It is a real working number and someone actually answers. I just got a refund for an item I have been dealing with since April. Good Luck. Just make sure you have all your info ahead of time and don't let them confuse you.
Answer: Hi Margaret! We are sorry to hear that you have not received your recent order. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from you soon, and we will be happy to check the status of your order as soon as possible. You are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, if you would prefer to address this situation over the phone.
Answer: RUN... RUN FAST & FAR AWAY FROM THIS COMPANY, unless you don't mind waiting a minimum of 30-45 days for your order, don't care if you have little to no customer service, don't mind PAYING a restock fee even if your order was screwed up. Opensky is a middleman. Most of, if not all, The merchandise comes from China. The EARNED their one-star rating by shoddy practices. They've even resorted to posting fake 5-star ratings! So stupid that they posted EXACT comments.
Answer: Hi Tema! OpenSky is a marketplace with thousands of merchants, and many of them accept these Credits/Discount Dollars on eligible products. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to help clear up any loose ends. We apologize for the confusion.
Answer: Hi Wendy! I'm sorry to hear you are having a difficult time creating an account. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, or send us an email from https://www.opensky.com/content/contact-us, and we will be happy to help get you up and running.
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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Hi Gracie! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!