OpenSkyReviews 2,296

Fly by night overstock reseller. Shipped the wrong item that I purchased on Walmart.com. No option to have the correct item sent to replace it. "Box it up and return it to us using the attached label and we'll issue a refund within 5-10 days of receiving the product."
This is standard practice. But the $9.44 item shipped in a plastic bag which was torn open in excitement of the product arriving. So purchasing packing tape, a suitable box and going out of my way to return it, without ever receiving the item I ordered... when THEY made the mistake is unacceptable in this day and age.

I ordered contact lenses for a Halloween costume on October 15th. Shipping estimate was for October 22nd which gave me a full five days for unexpected delays. I contacted OpenSky on the 23rd and they then said delivery may not happen until 29th. Had I been advised of that I would have cancelled earlier and ordered somewhere else. And of course Halloween came and went and still no delivery. I got a refund of the purchase price after they told me they could no longer find the item, but that doesn't compensate me for not being able to have my costume on the day. I would avoid and stick to Amazon because in dozens of deliveries they have never been late by more than two days and often arrive early.

RE: Order # *******

Placed an order with PickPerfect on 9/5, money was taken from my account on 9/7. Only emails I received were advertising emails to shop more. No order confirmation, nothing! I checked my order on 9/9, it was still in pending status so I emailed the company from my order page with their contact us link to ask about my order and why no confirmation emails were sent and received NO response. I checked my order again on 9/11 and see that it has been canceled?! So I pull up my bank account to see if I received a refund and nope but noticed a phone # on my statement and attempted to call them. Telephone customer service not available at this time is the message received BUT email us we have 24/7 email CS available. So I emailed them a 2nd time, waited 14 hrs, still no response. I attempted to call again during normal business hours and received the same message but took down the email address from the recording this time and emailed them a 3rd time on 9/12 asking why my order was canceled and if I was issued a refund and again why I wasn't getting even an auto responder email in return to say my emails were received and low and behold this time I got an auto responder saying they would get back to me within 2 days. It's been 4 days since my 1st email and no one has gotten back to me! Then to late in the game I decided to google reviews on them and realized what a mistake I made not doing that first... hundreds of links showed up all headers about bad reviews. Pages and pages! I don't make a lot of money, I was in desperate need of a new cage because my current one is damaged and $130.00 is a lot of money to me. The fact my order was canceled and no email sent to me to let me know why or to also let me know that my refund had been processed is unacceptable. I've given them 24 hrs to respond to my last email at this point before it goes to the AG and BBB.

I always believe when a business hides behind an email address and has no customer contact phone number that something is about to go wrong.

I Placed my order 15 days ago and currently no status update. I was sent a tracking # and for the last 15 days all it says is that "USPS is awaiting item". I sent 4 emails to Opensky with no reliable response, only what seem to be a computer generated reply.

This is by far the worst on-line experience I have encountered. Regardless of how attractive the purchase appears I caution you - DO NOT TAKE THE CHANCE

I ordered the Guidecraft Market Loft extension from PickPerfect which is owned by Open Sky. The quality was not as I expected. Certainly not worth the nearly six hundred dollars I spent on it. Plus- it was not the same product pictured on the website. When I contacted PickPerfect to get instructions on how to return my 250 pound item delivered on an 8 feet long wooden crate, they just sent a return address without any instructions on how to have it shipped. When I contacted the shipping company that delivered the item to me, they said they couldn't pick it up without an order from PickPerfect. I tried emailing PickPerfect & reps at Open Sky a number of times explaining I couldn't arrange any delivery service without their help, I just kept getting the same original email with the return address. Not only am I out $600.00 for a product I can't use, it's taking up precious space in my garage. How do you get rid of a 250 pound item delivered on an 8foot long wooden crate?! I was okay with paying for shipping costs, but they didn't provide any help with arranging it. I will never shop on PickPerfect or Open Sky again. Would never recommend them to anyone.

I ordered a product which has never even been shipped though a shipping label was created. It has been 13 days and absolutely no updates. I contacted the site but they just give a run around saying their shipping typically takes a bit longer. They only say to wait longer and if still no delivery they will contact the supplier to find out the problem. I certainly will NEVER use this site again. If you're reading these reviews you can tell they do this all the time. You would just be giving your money away. If you want to give money away please select a legitimate charity.