OpenSkyReviews 2,296

How is this company still in business? Everything I order never comes. Always a hassle to deal with and customer service they just make empty promises. I blocked them from my e-mail because honestly they do not know how to operate a business successfully. They oversell items but is not mark sold out. They charge you then within a week I get an e-mail that its not available. Out of many items ordered over time I managed to get one! I do not know how they haven't gone under with this service..

https://www.opensky.com/blissfulaiks
I am very confused with all of these reviews. I am a buyer and seller of Open SKy. Before I start selling, I tried purchasing an item and it came to me in a perfect condition. I love it then I decided to start selling. So far so good. Check out my store at https://www.opensky.com/blissfulaiks

Can I give NO STARS!
Here's my email to them --

I HAVE WRITTEN YOU TWICE! YOU HAVE NOT REPSONDED. YOU HAVE TERRIBLE CUSTOMER SERVICE AND I WILL NEVER ORDER FROM YOU AGAIN -- WHAT KIND OF LEGITIMATE COMPANY DOES NOT HAVE A CONTACT PHONE NUMBER BUT PRINTS ALL OVER ITS WEBSITE AND PACKING SLIP TO CONTACT THEM?

I wrote you immediately upon receipt of the UGLY top you sent me TWICE and told you BOTH need to be returned.

CALL ME - EMAIL ME -- you think we are just a bunch of schlumps out here that you can take advantage of?

YELP and FB here I come -- CREDIT MY ACCOUNT FOR BOTH THE TOPS THAT ARE BEING RETURNED!

Never never again will order from them. Ordered on 12/12... they finally said tracking revealed gift would be delivered the day after Christmas, however it is now 2 days afterwards & NO gift DELIVERED yet... want to explain this OpenSky to my granddaughter? I am tired of making excuses for you... Vickie Taylor - very upset grandmother

Site offers nice looking unique items at low price. THIS STUFF IS JUNK. Returns are a HUGE HASSLE!
Not only do they charge a restocking fee, THEY KEEP YOUR MONEY!

If there was a negative star rating, I would give it without any hesitation. Ordered on november 30 from MyFashionVille, finally after many complaints to Open Sky, finally received item on December 23rd. I will write directly to MyFashionVille about this and will never again order through Open Sky. BEWARE customers! Always read reviews and check BBB.

Ordered items from Open Sky on November 29th - did not ship until Dec 14th - Tried calling for two weeks but "Too busy with this holiday season" to answer. Emailed but never a response.
Pink slip from post office arrived on December 23rd saying they can't deliver package because $4.63 is due for postage - REALLY?? I PAID you postage when I placed the order for 5 items that were suppose to be Christmas presents.
So now, on Christmas EVE I stood in line at the post office - have these 5 items that I was charged TWICE for shipping and too late to give as gifts - $105 I AM STUCK WITH
I ordered almost a month ago - I had phone cover from China arrive quicker then an order from Texas. Wish I had read reviews before I placed order - NEVER AGAIN

I made a bunch of online orders for the holidays. My first order was through OpenSky for a couple of products that looked neat for my father's milestone birthday where the family will get together and spend away. Well, I'll be attending empty handed for my father while everyone else's gifts which were ordered on Amazon and other websites have all arrived without any extra fees or rushes. My email inquiries to OpenSky have gone unanswered for over a week and a half. I finally received a confirmation that the order was shipped (again, over a week and a half later) and will not arrive until the day after Christmas - well guess what - I won't be home! Not only that - OpenSky's credit system is completely misleading. I had a "$75" credit and yet, only a small discount was applied to the product cost which was featured in their credit email. I can let it go, maybe. But not responding to emails and not sending packages out in a timely manner? What's going on over there?

I ordered a product on Dec 2. The site stated had been shipped on Dec 4. By Dec 12 I still had not receiceved so sent e-mail to Open Sky. On Dec 16 received reply that order had been sent; it was a different tracking number and was dated for 16 Dec. BUT, never received by shipper, just created. Contacted customer service again. Said on its way, and shipper is just not updating site. If I did not receive by 22 Dec to contact them for a refund.
I will never order from them again.

I'm a sapphire member of Open Sky, as in I've spent a ton of money there. Due to an illness, I stopped shopping for about a year. My first order back I purchased two sweaters. I SWEAR they did not say final sale. When I received, both are the EXACT same sweater. On top of that, it's not even close to what I ordered. I ordered oversized, slouchy cream sweaters. What I got were cropped midi-sweaters that would barely fit a pre-teen. And they were yellow! Obviously a scam, Open Sky says the vendors won't refund despite the fact that they look NOTHING like the pictures and are nowhere near fitting an adult. That's my last order with Open Sky despite my membership level. I couldn't even sell these at a garage sale.

UNBELIEVABLE POOR CUSTOMER SERVICE/RESPONSE! I ordered and paid for an item on November 27th. Today is December 16th... I have sent numerous email with still no response as to where my item is. USPS still shows that the item hasn't even been received by their facility. All I get is an automated email response saying that Open Sky is "checking into it" and they are small so it takes time.to check into things - I'd like a defination of "time" please!

The items on the OpenSky website are very interesting and different. HOWEVER, there are three main issues with it: 1) The shipping charges are outrageous. I bought 14 items and had to pay over 30% in shipping charges. When I tried to speak with someone about it (through the online chat, emails (never answered!), and on the phone, I was given the same response, as though it were being read from a script. 2) The items arrived in a timely manner, but they were so much smaller than I was led to believe by the description online. 3) Returning the items is not worth it because of the $7.95 restocking fee. It was a very disappointing experience - one which I will not repeat.

Some interesting looking products, so i tried to purchase. Tried about 20 times but the website gives absolutely no indication of what is wrong, it just shows the processing "wheel" then stops. Nothing happens, and i can't get the order to go through. Shopping on this site is beyond frustrating. I have tried different credit cards, different addresses, even different items. Then there is the constant bombarding my email with notices about expiring credit. Going somewhere else to shop.

Again, very confused by the negative comments. I've ordered once from Opensky, it was a necklace for my wife. It arrived quickly, was packaged well, and was exactly as described. My wife loves it! And it was very cheap for the quality.

Opensky is like Amazon in that just because you're ordering from them does not mean that company is actually shipping the product. So you should be picky about who you order from on these sites.

I had to contact customer service regarding my account at one point, and it does take them a little while to respond, but I received the help I needed, so I have no complaints.

Order some items at the same time from three different merchants. (1) Unfortunately the mailman who delivers to my house constantly breaks my Netflix DVDs so I have packages delivered to my office. OpenSky apparently has a brain aneurysm when you try to put in an office address. It just freaks out and doesn't let you place the order. I had to call customer service and they were able to put in the address on their end. Unfortunately in the next two days I was contacted by the business asking for my mailing address. What's the point then? (2) One business created a label with a tracking number, but after a week it still showed no movement. After contacting the business they sent another one that should arrive soon. (3) Second business apparently also didn't see my shipping address and took A WEEK before contacting me asking where to send it. (4) Third business: Nothing. No label, no tracking number, no items. All it shows in my OpenSky purchases is that it was "shipped". Have emailed OpenSky TWICE to ask "Where are my items?" and still haven't received a response. They have one more day before I call my credit card company and cancel the transaction.

And after two weeks, I have yet to receive a single item. Will update when I do. Sheesh. Very bad way to run a business...

Ordered Honey and it was delivered broken and leaking out of the package. The post office rang my doorbell and asked me what was in the box? I told him it was honey, and after seeing the mess, I told him I didn't want it delivered to return. He said he could not because of the mess! I contacted OpenSky 11 times and finally contacted BBB. Complaint was assigned ID *******. Complaint was file Jun 2014. As of this day, 13 Oct 2014, OpenSky has not responded to the BB. Stay away from this business!

I did finally get the things I ordered and I was happy with everything. However, OpenSky is a portal and there are other portals that don't seem to cheat you on the special pricings they say they'll give you. I haven't gone back to them and will only order more products from the vendors that I already ordered from through OpenSky directly. There are plenty of places to get LuLuLemon products, for instance, without using these people.