OpenSkyReviews 2,296

First - be aware that there is a $7.95 restocking fee for anything you return! I ordered 6 items and kept 1 thing. Everything is poorly made, the sizes are not at all as described! Plus when you return items you never receive a receipt for returns describing your refund. A small amount was credited back to my card - for what exactly I do not know. I have contacted customer service and always receive a vague reply! I had to ask Google Trusted to step in but still haven't received what $$ I am due! Stay away!

Ordered a handbag from them. It took forever to ship and when I wanted to return it I e-mailed as instructed since you cannot just return item. They STILL haven't responded and are going to claim that its later than the 14 day return period because they took so long. They do not pay for return shipping and on top of that they charge a $7.95 restocking fee. You are not buying from a company but from an individual (which I didn't know) so please stay away from this site. Terrible service and you are stuck with what you order regardless of whether you like it or not. There are too many companies that have much better service than this and don't charge a restocking fee, plus pay return shipping and they actually get back to you when you contact them. RUN.

I ordered 3 items from them. The first one arrived in about a week, the second one arrived about 14 days after I ordered it. They were both jewelry. The third item, some under eye soothing pads, have NEVER arrived. I placed the order on March 3rd. This is now April 17th. The first time I inquired with their customer service, they wrote a note 3 days later saying they would contact the merchant. Then they contacted me and said the item was shipping. When I contacted them at the beginning of this week, they gave me some excuse that shipping from that company takes at least 21 days. Hello? 21 days have come and gone. I'm ready to go to the Better Business Bureau.

I ordered a Bluetooth headset from Opensky, and I received a package from them about 10 days later with a MP3, not Bluetooth headset, and it wouldn't even take a charge. I contacted them and they promptly sent a replacement. This replacement was the desired Bluetooth headset, unfortunately, the left earpiece would only work for about 10 minutes. I returned both with their permission, and have yet to receive a replacement. I did receive several emails stating they will look into it, but they never come back with any acknowledgement that they are taking any action. I have asked for a refund but now they ignore my emails.

DO NOT ORDER FROM OPENSKY.COM. Ordered on 3/09. First confirmation stated it was shipped on 3/11. No product for weeks. Emailed them. 2 days later they said "we have a policy of up to 19 days before item gets shipped", the 3/11 date was just a confirmation that the order was being processed. YET it clearly stated SHIPPED! Didn't state the RIDICULOUS ship time when I placed my order. Then on 3/26 I get another confirmation of shipping with tracking number. HOLD ON, tracking number wasn't activated until April 1. Now finally it is in UPS hands and I'm hoping after almost a month that I'll finally get my product. DO NOT ORDER FROM THIS COMPANY.

I ordered some earrings from Opensky. It came within a reasonable time however when I got them I didn't like them at all. The letter that came with them said I had 14 days to return them and had to contact customer service for a return label as they would only accept them with a return label generated by them. There was no customer service phone number or e mail either on the letter nor on there website so I hand wrote a letter and sent it out requesting a label be sent to my e mail address which I included. That was on March 14. This is April 2 and still no response. The shipper was MyFashionVille in La Habra, Ca. I
Will never buy from Opensky again. If they contract their work out to other people then they should be responsible for their actions or inactions to stand behind their products.

I wish I had read these reviews before I ordered from these criminals. The garbage I ordered was so cheap and unwearable and the post of the earring is made of such soft, cheap material it BENT when I just TRIED TO PUT THE BACK ON! These disgusting frauds said they will not take it back because it's not in resalable condition... REALLLLY? I shall be calling the Attorney General of my state if they don't refund me my money. I will be returning the other items I purchased on a whim without even opening the packages.

I first ordered a bracelet watch that was shown as red but I rec'd orange. I could live with the color but it has such a strong musty smell I can't wear it. I then got a stamped bracelet for a gift but it looks cheap so I won't give it. I ordered a necklace before I rec'd the bracelet and it looks so cheap it's unbelievable! Dollar Store jewelry looks better. The prices were pretty cheap on all the items so I should have known better.

I have purchased several times from this merchant. The first couple of experiences were within the bounds of reasonable.

The third time, I received the wrong product. Another food item was incredibly stale and nasty. I had a struggle getting a refund. I received zero apology, and customer service was given very grudgingly.

This time? Unbelievably horrible.
OpenSky sends out constant emails with LARGE "credits" that are available for you on their site.

Do NOT believe them. THOSE "CREDITS" ARE FRAUDULENT!
In addition, the sale price I was offered PRIOR to the non-existent credit CHANGED when the sale went through.

I immediately emailed them what took place. They send back an auto-response that says
"they are researching" the issue. What a crock! NO ONE IS THERE on a weekend... and I am sure that they have limited hours during the week because they are marketing other vendor's products.

I FINALLY got back an email DENYING that reality even exists. They DENIED that the sale price was offered. They DENIED that I was offered a "credit" by email. (I have the copies of both of these facts.)

These people are rude beyond imagining. They are the very people who give New Yorkers the reputation of being callous, cold and mannerless. They are awful.

DO NOT BUY ANYTHING FROM THIS "COMPANY!" If you do, you are inviting misery into your life.

This site is a joke. I bought a cable for my Galaxy S5 and it quit working after a month. I missed the 30 day deadline by THREE days, so they won't exchange it for me. To top it off, there is no contact phone number either. Save your time and money and do business elsewhere.

My first order with Open Sky was supposedly delivered, yet no package ever arrived. I inquired with my apt mailroom who never received it, with the usps delivery woman, no claim could be filed as they do not insure their deliveries (no way to do so either, nor request signature on delivery). Upon discussing via email with Jessica from Open Sky 'Customer Love' (should be customer hate, or customer not my problem), i told her the tracking # says delivered but no sign of it in our secured mailroom... she first agreed they would happily replace the item/product after talking to the vendor. I was so thrilled due to getting nowhere with the other avenues I had sought to retrieve the necklace I'd ordered my best friend for her birthday... Later Jessica repeated what i originally reached out to tell her first: that the package says it was delivered, so they will no longer be issuing a replacement nor a refund.

Sweet, I ordered something (not even incredibly expensive) from your site for the first time, it was never received with apparent miscommunicated delivery, and now i am out the money, with nothing to give my best friend for her birthday. Really? You can't at least expect that an order may go missing and you may need to replace it once? How can I ever order from them again? No trust that you will ever receive anything!:(

Horrible way to run a business... sad b/c their stuff is cute.

Please know that Open Sky is a selling platform for individual shop owners. So if I don't ship on time, etc., it's not Open Sky's fault, it's my fault. There is a message program for you to get in touch with your shop owner.
Please also know that many times a customer has ordered from me and if we're out of something and email them the day of the order, I never hear from them so it LOOKS as though we're not shipping but we're really just waiting.

I should have learned my lesson with my FURST purchase. But I saw an adorable blouse that was exactly what I was looking for. Shipping is slow, but when it arrived I was happy. Then I tried it on. I ordered an XL, so it would be loose. I can't get my arms in it. My granddaughter can't even wear it, it is so tiny. I am upset over the restocking fee, but hoping they return my money. I WILL NEVER SHOP AT OPEN SKY AGAIN!

I ordered a product from Open Sky and upon receiving it (their shipping is really slow) it would not work and Open Sky does not care. I sent multiple emails over 2 weeks ago and still have not received anything except an automatic response from Open Sky. The only way to contact them is through email and all you will get is an automatic reply. I am very disappointed and will not shop from this company again. Be warned shoppers...

I received a defective item that I ordered through OpenSky. The invoice contained in the box said if there were problems, contact the manufacturer/seller, so I e-mailed them. In addition to trying to tell me that it was my inability to "work" it properly (it was missing a section of thread which was necessary to hold a part, and therefore it wouldn't attach--they tried telling me that it would "loosen up with time," never mind that there WAS NO THREAD on which to attach it), they informed me that I'd have to take it up with OpenSky. After nearly three weeks of my e-mailing them (and only getting a generic "Customer Love" reply), I finally received a prepaid postage form. I sent it back (they received it Dec. 14) and waited. And waited some more. I e-mailed again asking status of my refund. The next day, only a portion was credited back to my bank, the difference being the postage I paid when I first ordered the item. While it may only be a small amount, it is the principle of the matter: customers should not eat the postage for defective items. I've e-mailed them three more times about this and am still awaiting a reply. I initiated contact with them at the beginning of December, and it's now nearly the end of January. No online purchase should ever be this difficult.

And as others have pointed out, there is no way to contact "customer service" (what a joke) other than e-mail. You are at their mercy and they apparently prefer to just take your money and run. I will never again order from this crooked group of thieves, and frankly I don't see how they've stayed in business at all.

Took over 25 days to get my fit bracelet.
Which wasn't till jan. 3rd.
Returned from holidays to find out it didn't work
Upon trying to return the broken fit bracelet they
Tell me I only had 14 days to return it

They took no interest in assisting me with a return

Would never buy from this site ever again.

As far as I'm concerned there IS no customer service at OpenSky. I received a partial order, have tried emailing from web site, all I get back is what I consider an automatic response, says someone will be in touch with me and it has not happened. The telephone number for questions may as well not exist, recording says the same thing every time I call, "due to high volume, blah blah, please use email address"; No one has high volume 24/7, makes me feel as if I'm being screwed and I do not appreciate that feeling. I am a repeat customer, but this will be my last order, very unprofessional. They have my money and I have half an order and no interest shown at all regarding this.

Seriously sucks will never order from them again. Have no idea how they are a trusted google site. Save your money and don't bother.