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From the business
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
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I am using first time this site and was surprised how easy and quick. Great job... would recommend to my family and friends
Streamlined, smooth, fast. Heard negative things online but didn't have any issues
Be very careful! I bought an expensive ticket to Brazil for two months. I found out later that I could not take any bags. This information was not visible at all. If it were, I would not have bought it. Oojo's customer service did not help me at all. During the several calls, the employees would either lie that they would solve the problem or the person would not help at all. The last employee told me that they just sell the ticket, and that I have to buy the bags if I want any. It became very clear to me that, on their website, they sell a fare that should be much cheaper because it does not include bags for much more money, and they purposefully do not inform the customer about the bags. The customer then finds out that they do not have the right to take bags, so s/he must buy those bags from the airline. I am going to inform the travel company that Oojo is doing this. According to them, they are not obligated to add that information there. So, be very careful with this website! I have always bought tickets with Expedia, and they have been excellent. I deeply regret why I bought this ticket from Oojo. Oojo is not an honest company. This was my first time using it, and it became a nightmare. THEY ARE A BIG SCAM. My name is Marciana Lobo and my telephone number is *******480. If you feel that you have been scammed by this company, let's join forces and put it out of market, so that they do not keep scamming people any longer.
Easy access for booking just happy for everything thanks
I have received proper customer communication and solutions and it was well worth my time.
Easy and good price for my economic possIbility thank you
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 161979
Please email this ID at [email protected]
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
She explain everything step by step she help me and she was very respectful
Booked a flight for three people costing over $4,200. Sixteen hours later and still no confirmation from the airline, all I received was a booking number from Oojo. Called Oojo five times and asked if I was confirmed for the flight and need the e-ticket number for that specific flight. All five representatives I spoke to were completely incompetent and all they did was give me the run around. I looked at the majority of the positive reviews, completely fake. Oojo is nothing but a scam and the representative are nothing but incompetent.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 161439
Please email this ID at [email protected]
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Ordered my tickets with ease. Thanks for making it so effortless.
First, they charge my credit card at a certain price for a ticket I purchased from them. Then, they call to tell me that the price they charge on my credit card is no longer valid and I have to pay a higher price. After agreeing with them with the new price, they charge my credit card for the new price without giving me credit for the first charge on my credit card.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 160823
Please email this ID at [email protected]
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
This people? Honestly? Don't know what they doing. I tried to buy a ticket for the past 3 days! They say they would call me back but they never did. They are robotic people repeating themselves without solution. Then they says prices went up! Mismatch … same card I bought tickets 3 months a go. For different passenger.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 160333
Please email this ID at [email protected]
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Please avoid using oojo for your booking. My flight on Air Morocco was canceled in December 2021. I have been trying to get my ticket refund. Anytime I called them they will tell me that their management team will contact. I have never received a call from them. I am trying to get a lawyer so that they can refund my money.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 160331
Please email this ID at [email protected]
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
It was a great purchase, this was very different with the way of verification process.
Tickets buenos y a buen precio, encontre muchas opciones y pude ver la que mas se ajusto a mis necesidades
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 161981
Please email this ID at [email protected]
with your booking confirmation number, and we will get in touch with you
Thank you in advance.