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From the business
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
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Making a reservation was so easy, and the prices were perfect
Very satisfied. Not any problem with my booking. That's all.
Dear Boguslaw,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
I had a few questions for Oojo. It was very easy and fast to get a real person on the phone. What's more, the person was most helpful and patient for this elderly person who is hard of hearing. Customer service not only answered my questions but sent a a pdf explaining the questions I had. I tried calling the airlines before Oojo and their telephone tree made it impossible to get through. Oojo was best value with awesome customer service.
Dear Michael,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Oojo. We look forward to serving you for many years to come!
Ease of use website. Very competitive pricing. Actually had a customer care specialist call me to review Oojo's unique offerings for travel upgrades, baggage loss and re-booking. I will use Oojo's "BEE good" travel website again.
Dear Barbie,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Son vuelos muy baratos, excelente servicio, me gustaria que la pagina estuviera disponible tambien en español.
Dear Juan,
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
I appreciate the personalized customer service after I purchased the ticket. Someone from customer service called me personally to make sure I avail of services that are useful to me. However my follow-up questions in the email were not answered until now. That's why I can't give 5 starts.
Dear Lyna,
We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you.
Good service reliable and fair price must recommended
Dear Janrenn,
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
I haven't fly yet with them, but so far the service has been good!
Dear Andres,
Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Dear Mirna,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Transaction was simple and easy. Other sites play games like tickets ran out etc. smooth and easy process. Will use again. Thanks
Dear Imran,
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
I have had several problems with the airline that I chose to use, but Oojo has gotten them taken care of each time. Sometimes it takes some conversation to clarify the essence of the problem, but each time we have been successful.
Dear Rene,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
Dear Aftab,
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
I've got some problem, the service Center helps a lot
Dear Pui Tsin,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
For these kinds of high value purchases, confirmation is important and they are doing it great.
Dear Ismet,
Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
I had a very bad experience that when rescheduling the tickets with Oojo. They are cheaters.
Booked 5 tickets in Dec 2021 from IAD to BLR round trip: $4800 for July 2022 travel.
Requested to reschedule it for Nov 2022. They are asking $6300+ As fair differences for 5 tickets.
It costs total $ ******* total cost
Can you see how is this cheating level. Horrible experience
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 172159
Please email this ID at [email protected]
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
This was first time... but after little confusion I go through is good. I like it
Oojo is an absolute nightmare. So many problems feom start to finish, didn't get me correct info, could never look up my information on the website. Rebooked me for wrong ticket (told me premium and was economy) refused to do anything about it. Didn't respond to emails, horrible customer service
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 171465
Please email this ID at [email protected]
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Real prices without hiden changes. I would recommend it and will Search and use in the future
Their service was horrible. I ended up buying the tickets directly from the airline. Ojoo asked for extra $200 after 8 hours long wait, and eventually did not issue any ticket for my flight on the next day.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 170875
Please email this ID at [email protected]
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Romel,
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!