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From the business
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
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It's was a great experience fast and easy to fill up
We really appreciate you sharing your review of our service. Thank you!
If i had an option for lower than one star I would choose it! Most ruthless customer service reps you will find, 0 customer service provided over 6 different phone calls and supervisor involved as well. Needed an exchange for a returning flight but was unable to reach a conclusion as they were charging the price of a new ticket to move a returning flight that is a month away 1 week out. I highly discourage going through this 3rd party. NEVER AGAIN.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 192369
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
I am so glad I came across this site. Booked my international ticket through them!
Dear Par,
Thank you so much for your feedback, We really appreciate it! We always try our best and your kind words make it all worthwhile.
If you need anything at any time, we will be happy to talk with you again.
Have a great day!
Excellent experience. I just booked a flight and it's great. Let's see what happens in future
Dear Nayeem,
Thank you so much for your feedback.We are hard at work offering the best service and it’s always rewarding to hear kind words.
Thanks again!
Quick response to mails and phone calls, I had an issue with flight cancelation and it was resolve in less than 3hrs, I got a new reservation and even better one. Thanks
Dear Nayah,
Thank you for choosing our company when planning your trip. It is our goal to make our customers feel fully assisted.
It would be a pleasure for us to hear from you again when planning your next flight.
Best regards
OOJO Team
It's so easy because it's my first time to visit this website and never have a problem
Dear Shadir,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Very easy to use, no much problem. It didn't take me up to ten minutes to finish the whole transaction.
Dear Anthony,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences.
I had so much stress! First I got two confirmation numbers and I thought I will be charged twice. Then my layover was too short for my return flight and I wanted to change it. The specialist who I talked to was sooooo kind and helpful. She found the best flight for me in the exact same dates with the perfect layover.
I really am happy with the service. And the prices are perfect! Very cheaper than other sites
I will definitely get back to you for my next flights <3
Dear Ghazal,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences.
Service your web very ease good price also second time i book flight.
Dear Jagrup,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Confirmation email has a phone # to call with any questions.
Dear Giedre,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
Customer service are very polite and the ticket issue was resolved immediately
Dear Alina M.,
Thank you for your review. We will share this with the team to let them know how we are doing.
My first time, I just bought a ticket and not much to share. Hope will not be disappointed.
Dear Ma. Luisa G.,
Thank you so much for taking the time to leave us a 4-star review.
Unbelievable experience from very easy to use website
Thank you Alexandre, for your 5-star review! We love hearing from you! Thank you for leaving feedback for us.
I was looking for a ticket to Dubai that is less than 30 days away and on the Emirates website it was well over $1000 and Oojo gave me a price that was $300 less than what the Emirates website was offering.
I was also able to purchase insurance for the ticket in case of an issue and the price was still less than the Emirates website.
I will be using this app for more flight purchases.
Hello,
We’re so happy to hear from you!
Thank you for reaching out and providing us with valuable feedback.
Have a wonderful day!
Thank you Ali, for your 5-star review! We love hearing from you! Thank you for leaving feedback for us.
Hello Charif,
We are very glad hearing your experience with us. Your feedback is highly appreciated.
Thank you for sharing and for choosing Oojo.
Bad experience. Always has an issue with a flight they say is available. In actuality it is not and results in the change of times and company for the flight. Had a Oojo customer service member try to push insurance on me multiple times even though i refused. Oojo did over charge me for the flight as they emailed me a breakdown of the payment and shows that the total should be 182.00$ Instead they charged me 196.00$. I need this fixed.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 190059
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
She was helpful and found an alternative method to verify my identity since my phone camera was not working. I appreciate her help.
Hello REHAB,
We’re so happy to hear from you!
Thank you for reaching out and providing us with valuable feedback.
Have a wonderful day!
My experience with this travel agency and travel insurance has been horrendous. After being told by the airline that my negative PCR test was not valid to travel to Kathmandu and after showing proof and documentation that thus was not true, the travel agency OOJO requested I cancel my flight and purchase a new one with the promise of receiving a full refund. This was a complete and total lie. The travel agency claimed that Qatar airways registered me as a no show, even though I was present and ready with all necessary paperwork. I paid extra for a second flight and was admitted onto the plane the following day with the same paperwork. OOJO's travel insurance did not protect me from this and misguided me. I requested to change the date of my returning flight and they are requesting an additional fee to do so. I do not recommend this travel agency at all. The low airfare will trick you into purchasing them, when in reality, if you purchased travel insurance (which is useless), you would end up spending the same amount as going directly through the airline.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 189759
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for being our customer and leaving us a wonderful 5-star review.