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From the business
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
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Very comfortable! Agents kept calling to make sure no mistakes in both sides, and cleared all questions. I had another airline, they just easily gave up. Thanks.
Very pleasant and good communicator. Answered my question effectively
Dear Pilar,
It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.
We hope you’ll come and see us again soon!
It was so quick to get my best price in my fly 100 per cent recommended!
Hi Marina,
Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that our service has made such a difference and has finally solved your problem.
Thanks again for choosing OOJO, and we can't wait to see you again!
Hi Syed,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying working with us. Thank you for taking time out of your day to leave us this super kind review.
From all of us at OOJO family, we look forward to seeing you again soon.
Was a easily one way to purchase tickets no waiting time.
Was a good experience
Dear Victor,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
It was easy maneuvering on the web site. Easy and fast reservations, payment and tickets issued was fast and completely great
Dear Efraim,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
It's has been one of the greatest experiences in my search for tickets, fast, safe and the price the best
Dear Marco,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
Easy to follow and proceed with search. Happy with outcome.
Dear Jayant,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
So easy to process flight and payment. Very user friendly
Dear Elvie,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
Dear Sean,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
My inquiries were answered fully and I was provided with solutions
Dear Mawiyah,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
The experience was very satisfactory as the representative of the site (Vinod) made sure i received all the details and documents necessary for my travel and also gave additional information that could prove valuable in the future.
Dear Kiran,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
Dear Nicu,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
No problem getting my flight reservation. A little expensive but I think airlines have increased their flights.
Dear Patrick,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
I needed to refund my ticket almost immediately after purchasing because of a schedule conflict. They took me through the process easily enough; we three way called with spirit and the refund process began. I received an email stating this to be the case (I would receive a refund within 3-7 business days). It's been three weeks, I confirmed that Oojo had received their refund from spirit, and I've been calling for 2 weeks now asking about my refund and I am constantly told they I will receive an email or call soon and I never do. They do just enough to appease me but I don't know if I will ever get my money back.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 200215
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
I would replace Expedia & Kayak if this Agent's quality of service continues to be excellent. There is someone on the phone right away. That is a big deal for me if a company I do business with wants me to interact with them, better pick up the phone in 5 mins. If they don't have that manpower, they better put things up as self-service options.
Dear Benjie,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
The website is fast. The booking page is clear and direct. The trip cost information is upfront and does not hide anything. Actual booking and after-booking confirmation / ticketing are also quite fast. I'm very pleased with my experience with this site. I'd like to use this website for future travel bookings.
Dear Nabarun,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
Oojo is such a great company. Every team member whom I've had the pleasure of speaking to has been professional and helpful. Not to mention the amazing deals they offer for flights. I highly recommend purchasing airline tickets from Oojo.
Hello Clara,
We’re so happy to hear from you!
Thank you for reaching out and providing us with valuable feedback.
Have a wonderful day!
Purchased a ticket on K class on Emirates. After 4 days received a notification that my flight details were changed. To my biggest surprise found out that the original ticket was cancelled and they purchased me a new ticket on Q class (more restricted) on Emirates. They did not take my permission and charged me the exact same price as before. Later I found out that Airline dropped price on the route and latest price was 100-150$ less than before. All this is for what? Just to make some money? Where is your ethics? Honesty? Regular support line can't do anything, transferred me 3/4 times to sales who do not pick up calls and asked me do SURVEY.
Date of experience: October 23,2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 199489
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We would not be able to grow and develop without feedback like yours, Ziming. We are thrilled you had a great experience with us and hope to see you again soon.