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From the business
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
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I love how fast and reliable you can book a flight here.Had no issues I highly recommend this service good prices as well which is very important. :)
Hands down they beat all the competitors on price by several hundred dollars! The booking process was straight forward with no need to create an account to book. So far everything has been great and looking forward to my trip for way less cost than I expected! Thanks Oojo!
Dear Michael thank you,we are glad you're happy with our services.
Sana Ali
11/16/22
If i had an option for lower than Zero star I would definitely choose it, I never see like this most ruthless customer service reps. Poor customer service, Manager never available, I have a flight in January and Turkish they change the schedule and offered me if I want to cancel or reschedule without any charges, but they are charging me eat even if it's their fault. Stealing your money
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 204131
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
He's very flexible, a lot of patience, very kind and very knowledgeable
He's a very good asset of the company
Thank you Florence, for your 5-star review! We sincerely appreciate your feedback.
Easy to find good price ticket it was very easy very helpful
Hello Nahid, it’s great to hear that you had a positive experience with us. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
Always lower prices as compare to the other companies.very reasonable fares.
We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Good service, it was fast service. I'll use Oojo again for my next flight. Thank you so much.
Thank you Novri, for your 5-star review! We love hearing from you! Thank you for leaving feedback for us.
Enjoyed the best service and prices with assurance of travel
Thank you Scott, for your 5-star review! We love hearing from you! Thank you for leaving feedback for us.
Oojo is very comparable price and it is easy to use. I used it for the first time but I like it and will refer to family and friend.
Hello Kristine,
We’re so happy to hear from you!
Thank you for reaching out and providing us with valuable feedback.
Have a wonderful day!
Very easy to book. Made our plans that much better
Thank you Martin, for your 5-star review! We love hearing from you! Thank you for leaving feedback for us.
Thank you Oscar, for your 5-star review! We sincerely appreciate your feedback.
It took just a few minutes to book a return flight to Washington DC for me and my son. And it's the cheapest price around.
Hello Ibrahim,
We’re so happy to hear from you!
Thank you for reaching out and providing us with valuable feedback.
Have a wonderful day!
Excellent, but my expectations are low. They have been quite responsive and that's great.
Thank you Donald, for your 5-star review! We love hearing from you! Thank you for leaving feedback for us.
Our tickets have been changed / cancelled without our request or consent less than one week before our multi month, international trip. We have called OOJO more than a dozen times and have been constantly kicked around from one department to another who are pointing fingers at each other and at the (Turkish) airline instead of taking responsibility for the mess up and taking action to fix it promptly. As I write this, we are all packed up and we're excited for our trip but we do not have confirmed tickets — still waiting for an update from OOJO who allegedly are waiting for an update from the airline. Terrible experience. Hopefully, someone from OOJO reads this and takes prompt action to fix this (I'll gladly update my review). Otherwise, I WOULD TELL PEOPLE TO STAY AWAY FROM OOJO — the stress is not at all worth a little bit of savings.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 203329
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
Customer representatives reached out to me to report an issue with my payment and continued working with me until the issue was resolved. It was so appreciated and meant a lot to me. Thank you so much for your dedication to excellent customer service!
Dear Duston,
We are glad to see that your service was helpful.
Thank you for this review.
Great rates, and no jumping through hoops or added in charges while booking. I would definitely come book here again!
Dear Jake, thanks a lot for this nice feedback.
Today is 11/06/2022, my flight on Royal Jordanian 263 to Chicago was fine and arrived on time, however, my connecting flight on American Airlines to Detroit from Chicago O'Hare got canceled due to high winds. I purchased OOJO Travel Care Service for $178.90 (confirmation number *******) and so I called them to get rebooked on the next flight, I was told by OOJO customer service to either AA or Royal Jordanian. Why did I purchase damn insurance for such a thing? Please do yourself a favor and skip this scam insurance.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 202721
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
Quick and efficient transaction that took no time at all. Thanks
Dear Khaled,
Thank you so much for giving us 5 stars. You made our day!
I like Oojo services as my booking was confirmed with airline immediately. I also like reduced price offer.
We would not be able to grow and develop without feedback like yours, Sudeep. We are thrilled you had a great experience with us and hope to see you again soon.
Overall was easy - only 4 stars because they did not receive an email correspondence that resulted in an extra phone call and wait time but once call was made all went well
Dear Katie,
I want to thank you for your feedback and criticisms. We’ve taken your thoughts to heart and we’re planning on making some internal changes based on your recommendations.
Thanks for sharing the word about your experience with us. We really appreciate your positive review.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jesse,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!