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From the business
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
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Excellent customer service while booking the new reservation
Best experience so far. Customer representative was good. Very flexible changing policies. I will recommend other people to book flights from Oojo travel agency.
100%
Dear Syed,
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
I wish I have less than zero star because they are scammers. Over a year ago I booked flight through their website and I couldn't make it because of COVID so I called them and one of their team member told me to cancel the flight to get refund or to book new flight but later that day they refused to give my money back or to book new flight. After I get tired of calling them everyday, they promised to refund my money but I did not get anything until now. Every time when I ask for boss or somebody who better to assist me they said "they donot have any accesses to their boss and some of them just hang up on me. This is the worst travel agent I ever have
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 210967
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
It's impossible to describe the incompetence of the Oojo staff! Due to their unprofessionalism and lack of follow through, we missed our domestic U.S. flight between SJC and LAX to continue on our flights to Asia. Between their dropped calls and TERRIBLE customer service, no discounted service is worth the time and effort it took to try to resolve our travel issues. The airline carrier customer service staff were very empathic about our mistreatment, and witnessed it first hand, but their hands were tied because we booked our traveling plans through Oojo and not them directly. One star is more than this rating deserves. Travelers beware.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 210965
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
I was told that the flight change was no charge to me. Yet on flight ticket info there is a $4.50 charge?
Dear Jean,
Thank you for the review! Your feedback is much appreciated, please contact us if any additional information is needed at 1-888-457-6656 or at [email protected]
Dear Sajan,
Thank you for being our customer and leaving us a wonderful 5-star review.
The girl I talked to was very sweet and accommodative. She strived to get the best fare deal for me and change my flight to desired day.
Dear Mangala,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
I've never used Oojo before and was nervous going through the process, waiting for the assumed snafu. How could I get such a good flight for their price? But everything appears to be working well so I won't be nervous next time.
Dear Vickie,
Thank you for the review! Your feedback is much appreciated and helps our team improve.
Good price fast easy booking i will ise it again if i ever meed to purchase tickets
Dear Boris,
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
Quick easy and painless. It took me less than five minutes to book the flight.
Dear TJ,
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
This is my first time using Oojo I really likes the way how your business process so fast customer reservation. Also you keep customer inform by email.
Dear Armando,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
I liked the ease of finding right flight and the pricing.
Dear Santosh,
Thank you for the 5-star review! We’re here to serve you anytime.
This was my first time with Oojo and I am sure would not be the last. Great service, great help and extremely polite customer service, kudos to Sachin
Dear Ali,
Thanks for your 5-star review! We sincerely appreciate your feedback.
I liked this experience and deal with you, and the explanation was enough to make the right decision, looking forward to dealing with you.
Dear Mohammed,
Thank you so much for giving us 5 stars. You made our day!
Pls be aware you will cry like me I purchased tickets and they rescheduled it and I asked for refund so they cancelled my tickets now no refund no tickets called 40 times didn't eat didn't sleep for 4 days I will sue them in consumer court people pls believe me and stay out of this
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 210365
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
Don't waste your money with this sites Ticket Protection. They won't cover cancellation or flight change. Paid $200 and for what? Scam
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 209617
Unfortunately we were not able to locate your booking with us with the provided information. Please e-mail us with the provided ID number at [email protected],
So we could provide you with the needful assistance.
Thank you in advance
We just bought the tickets and it was the best price. We will see how things go and update later
Dear Gehan,
Thank you very much for sharing your review.Thank you so much for giving us 5 stars!
Scammers! Avoid for booking with airlines with Oojo you will pay extra for your luggages. I booked international flight.I was told I have two luggages 50 Ib each and one carry on, I called couple time to double check and later in the airport they let pay for my luggages I have the reservation email confirmation details I called them to check and I'll sue them. Closed scam loop! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 209615
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
Smooth quick booking. I forgot my wifes preference for seating (aisle or window) and didn't see anywhere to choose a seat.
Good prices and easy booking. Doesn't seem like I'm finished?
Dear Thomas,
We’re so glad you enjoyed working with us. We work hard to keep it that way!
I was trying to book plane tickets. I had a problem on the website, they called me right away and booked me another plane ticket for the same price.
Hi Chloe,
Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that our service has made such a difference and has finally solved your problem.
Thanks again for choosing OOJO, and we can't wait to see you again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amar,
We’re grateful that you took the time to leave us a review. Thanks a lot!