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Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
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Was looking for the best rate for a trip to New Delhi from LAX. Most other sites I tried(all popular ones) were at least $100 more for the same class and date for the same airline.
Hello Pankaj,
We are very glad hearing your experience with us. Your feedback is highly appreciated.
Thank you for sharing and for choosing OOJO!
Site is very easy to get around. Search capabilities is fantastic.
Dear Alamgir,
Thank you for your feedback about your experience with our company. Your review means a lot to us and helps spread the word about our business to other customers like you
We have yet to fly but so far tickets were cheap. Hopefully everything will be as smooth as it has been.
Dear Diane,
We’re so glad you enjoyed working with us. We work hard to keep it that way!
Very simple platform, perfect reservation, no need to call customer service
Hi Pankaj,
Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that our service has made such a difference and has finally solved your problem.
Thanks again for choosing OOJO, and we can't wait to see you again!
Hi Hugo,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying working with us. Thank you for taking time out of your day to leave us this super kind review.
From all of us at OOJO family, we look forward to seeing you again soon.
I booked my flight this morning. Received confirmations swiftly. Then I received an email confirming my request for a Kosher meal. Thank you for the open and transparent communication.
Dear Andy,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
My experience was excellent!
The app is super easy to understand and user friendly, the prices are very reasonable and affordable. I am very happy and I will use them again
Dear Avital,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
Booked a flight ticket through OOJO travel agency and took the travel care service with an additional amount where its clearly mentioned if the trip need to be cancelled because of any medical reasons, there will be 100% refund of the ticket amount.
I have got severe fever and tested Covid positive and when i tried to cancel the ticket and reached out to OOJO customer service, they are not listening to us and when i told the terms mentioned in the mail sent by OOJO on the refund, they are not agreeing to it. They are very rude and least bothered about customer. Will surely take legal opinion on the terms they have clearly mentioned in the mail.
I would advice you to not to go through OOJO travel service whenever you book any. Thank you.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 212977
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
Love it Thank you so much for the nice service and my God bless you all. Amen.
Dear Bonhome,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
I just booked my flight 2 day ago me, my wife, and 2 kids for emergncy reason we try to reschedule for 10 day or 15 and they ask me to pay $ 130 each to the airlines and after 5 hours waiting they email me said i have to pay $ 977. Guys whats wrong with you, you charge more the airlines company for what?
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 212769
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
Booking expenses showing with Clarity and quickly respond the matter
Dear Nilesh,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Aside from the ticker in the top falsely telling you to "BOOK NOW" with the seemingly harmless threat of not letting you have the ticket for the price on the website, I found this to be easy. I wish information about COVID was more readily available, as I don't travel (seriously, I bought a passport just for this trip) and I'm unsure of a lot of things. Also, I called customer service, went through the first thing, then when I got to the survey I answered, and then it hung up on me so...there's that.
Hi Megan,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Oojo service is outstanding. We contacted for flight changes which were initiated by airline and Oojo contacted the airline and reissued ticket in matter of minutes.
Overall 5 star service
Hi Syed,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
They charged what ever price they quoted unlike other sites
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us!
Hi Mayank,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
Great service I had and fast, keep up doing that guys
Dear Mohamed,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
And, the prices are outstanding. The customer service was congenial. I like the way you follow-up with your customers.
Dear Bryant,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Oojo reps are fast and accurate. I received a phone call after my order and emails about seat placement and meals pretty quickly after scheduling. Definitely has a concierge feel! When there was an issue with my bank blocking the payment, they notified me and when fixed only took a few minutes to get my tickets. Phenomenal service!
Dear Teresa,
Thank you very much for sharing your review. We love hearing from our customers.
I always used the ojoo and got amazing deals.
This site is safe, easy and user friendly.
Dear Syed,
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bax,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.