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From the business
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
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Great customer service. Good price. Will definitely recommend
We're really grateful and appreciate you taking the time to share your rating with us!
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance
Very easy process,fast website nice customer service
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
Denny was excellent, called me to confirm everything and to make sure all the information was correct. Answered all my questions. Very professional and courteous.
We are glad to hear that Denny was able to assist you and answer to all your question. Thank you for your positive feedback.
You will ask provide all your personal information include credit card information but they will tell you your booking is incomplete. Trap you to call and they will try their best to increase price.
With all your information, they will send you a lot email and you can not even request unsubscribe. Very bad fishing!
Dear Don,
Please accept our apologies that you had to go through such an ordeal.
Your complaint is assigned a special ID: 248423
Please email this ID at [email protected], with your booking confirmation number, and we will get in touch with you.
Thank you in advance.
I contacted Oojo today to request a refund for an unused flight ticket. Specifically, I asked for a refund of the tax amount and requested a copy of my receipt. Unfortunately, they informed me that they are not obligated to provide a receipt, nor can they disclose the details of non-refundable taxes. To confirm the situation, I reached out to the airlines, and they assured me that they would investigate the matter.
Based on my experience, I would strongly advise against using third-party services for ticket purchases. It is worth paying extra to receive exceptional customer service and dealing with reputable services like Oojo.
Dear Abinet K,
We are sorry to hear that you had a bad experience. We very much appreciate your patience and understand any frustration you experienced.
Your complaint is assigned a special ID: 248277
Please email this ID at [email protected], with your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Very nice to be called by a real person assigned to a customer/ticket.
It is our pleasure to hear your valuable feedback. Thank you!
Very fast and easy server with friendly staff, user friendly website. Received the confirmation email and e ticket very fast
Thanks a lot for a perfect review of our services! We are so glad for your satisfaction!
Good customer service- representative was very polite and soft spoken giving all details of the booking and services offered.
Thank you very much for your feedback. We are glad to hear that our agent offered you good service.
After making the booking, I got a call from their rep checking that I inputted all my correct info because the fare is non-refundable! I was amazed that no other airline or 3rd party travel agency had done that. Great service and great price!
Thanks so much for sharing your experience with us. We hope to see you again soon.
Great service, I had n issue with my payment and called customer service they fixed the problem right away
We appreciate a lot your cooperation with us and thank you a lot for sharing your positive impression on our services! Looking forward to assist you once again in a most efficient way!
Easy to handle the Site coupled with quick booking. Hope that service at the airports will be the same.
We’re really grateful and appreciate you taking the time to share your rating with us!
The person I spoke with was very pleasant. However, I wasn't expecting a call after booking my flight and the call kept getting cut off, which was a little annoying.
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust
Easy simple and sweet! Great savings! I'm very happy with the whole exchange!
Thank you for your kind words. We are grateful for your feedback.
This has been first time i have got prompt response from any Travel website. Akhil has helped me out with the prompt support and sharing all the necessary details
Dear Customer, thank you for your feedback. We'll let Akhil know that he is highly appreciated.Thank You.
Easy use of website for booking flight for two seniors
We are happy that you are satisfied with our products and services.Thank You.
Bought two round trip tickets to Colombia. At the airport the flight was canceled. It has now been almost TEN MONTHS and they are still giving me the runaround. Over $1000.00 lost by using Oojo instead of buying direct through the airline. Nothing left to do but to go to small claims court.
Do not use Oojo- if your flight is cancelled you have lost your money!
Dear Donald,
Please accept our apologies for your dissatisfaction with our services! It's really sad to hear.
Your complaint is assigned a special ID:246939
Please email this ID at [email protected] with your booking confirmation number, the agent is already working on your case and shortly will get back to you.
Thank you in advance.
Awesome the attendant was very helpful and I'm very happy with the service she provided
Thanks so much for sharing your experience with us. We hope to see you again soon.
Purchased a ticket with insurance, L4ML76 reservation. I have not been able to get my refund due to having lung cancer treatment. Whatever requested by Oojo, I provided those documents.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 246025
You have the possibility to reach us anytime emailing this ID at [email protected]
Thank you in advance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!