OojoReviews 1,760

Don't know why they have such a good rating, but for me it was a nightmare dealing with these unprofessional people! So I decided to save $100 and bought my tickets through this agency instead of directly from the airlines. That was one of the worst decisions I made. Right from the start they started sending me emails about how unprotected my tickets are and in case if the flight gets delayed or canceled, I will not be able to get redirected to the next flight and I will not get a refund or anything. Only if I buy their "Additional feature", then I will be "on a safe side". Which is totally untrue because each airline has their obligations in case of a delayed/cancelled flight. They will put a passenger on another flight with no problem and it's written in their policies. And moreover I worked as a flight attendant for more than 4 years, so I know how everything works there. But this agency was lying straight in my face, making me feel frustrated and I really had a terrible nerve wrecking time with them. They also offered to insure my luggage for additional price. Which is another attempt to make me pay more, because each airline already insures each luggage for a damage/lost. Then there was another mind blowing problem regarding to their words. When I was buying tickets, their website only asked me for my full name and my credit card credentials. And when I was calling them a week later to put my passport number on file, they announced that I might be denied in being admitted onboard, because my passport gets expired in 2,5 months after the travel date! The only thing they didn't check is my nationality, because there is a big difference in regulations regarding passports of different countries. So I was traveling from the US to my homeland. So regarding to my country's border control rules (and any country at all), a citizen must be admitted to their own country even with expired passport. So this Agency put so much frustration in me, that I was worried for the entire period of 2 months before my trip. And it was a complex trip, I was flying through Turkey and Kazakhstan. I didn't have any issue with my passport in any of those countries though. And I was admitted to my country without any problem.
This Agency looks very unprofessional to me, especially the way they make people buy additional features which are already included in the tickets.
Also they are located outside of the US. Once I dialed their hot line and someone answered right away as if I was calling a private number. So there wasn't any introduction menu like usually when you call a hot line.
I will never use any agencies again I will buy tickets directly from the airlines to save my own mental health.

The customer service was the best i've ever had! Jonha was amazing! She was very polite so helpful. The process was very long with me having to call other airlines directly to get more information so that she can continue to help me. She also was very patient and responsive and called me back multiple times over a span of 2-3+ hours to make sure everything got completed. She very much went out of her way to help me today and I am very appreciative of that. Give her a raise please $$$! Again, thank you so much Jonha for your help!

Booked with OOJO 4 months in advance of my trip, since then they've made over a dozen changes now to both legs of the journey.

After contacting OOJO support ~2 months ago about a 14 hour layover (was 2 hours when I bought the ticket), they claimed they would refund that part of the ticket, but that I would need to use my departing flight(s) first before it could be processed for a partial refund.

Well as it turns out that was a lie, and 3 days before my trip I was informed that I either had to accept the new schedule— and as such would not qualify for a refund— or I would have to refund my entire ticket and be left to book my trip through other means days before I was set to leave.

Pretty clear to me now that they were giving me the runaround so that I would have no other choice but to accept their new schedule or be SOL when the time came for the trip.

Very shady people.