On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy and fast, I will recommend you to friends. Very polite and courteous and very helpful.
Wonderful agents that were ready to help and solve my problems
Thank you for the wonderful feedback! It means a lot to us!
Easy to book a flight even though the first booking was cancelled.but the price for our flight to
Thank you for your feedback! We put in the work to keep you and all of our clients happy and hope to see you again
Easy to book online and prompt customer service follow-up. Thank you!
Thanks so much for sharing your experience with us. We hope to see you again soon.
Very thorough easy experience
And received a quick call just to make sure that everything is correct and if I needed anything
Thanks so much for sharing your experience with us. We hope to see you again soon.
This is my second year with Oojo truly they did good job with my flaying tickets and all services no time to explain thank guys
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
They were quick to receive my call when I saw that my card had been charged twice.
The lady who sounded Philippino was very clear and respectful.
She promised to report my matted asap
Dear Vicent K.,
We are sorry to hear about your unauthorized charge!
Your complaint is assigned a special ID: 258671
Please email this ID at [email protected]
With your booking confirmation number and the agent will get in touch with you shortly. We do care about our customers a lot and will do everything in our power to resolve your issue!
Thank you very much for cooperation with us!
Are very humble and respectful to customers and answers very politely.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
VERY GOOD TRIP.and fast I bay a good ticket.I thing a next time I also bay a ticket in your company.thank you andrzej
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
Eternity the lady that handled my booking was very efficient, polite and help full.
Thanks a lot for taking your time to leave us a positive feedback of our assistance! Our agents work really hard for the customer's satisfaction!
I attempted to purchase 2 tickets to India from Oojo back in December 2022. Oojo's internal processes struggled with completing the charge to my Credit Card. This became such and issue that I had to cancel the order. After the cancelation Oojo then proceeded to charge my credit card without providing a Confirmation of the Order or the airline tickets. When I contacted Oojo again to ensure the cancelation would be processed. Oojo's customer service was nonresponsive. By the time Oojo got back to me, I had already had to move forward with purchasing tickets through a different company (at an additional cost of $150). Oojo refused to cancel the tickets (which they never provided) and informed me there will be a $260 fee per ticket for the cancelation.
Oojo only canceled the tickets a full Month and one half later, and only after I had to claim the transaction as fraudulent with VISA. As of the time of this review Oojo has still not provided any documentation for the transaction (Purchase Confirmation/Receipt, Confirmation of Cancelation, Etc.). IT HAS NOW BEEN ALMOST NINE MONTHS AND OOJO HAS NOT PROVIDED A REFUND FOR ANY OF THE $1238 THEY WRONGFULLY CHARGE ME.
Dear Brad,
We are truly sorry to hear about your hard experience with us!
Your complaint is assigned a special ID: 257469
Please email this ID at [email protected]
With your booking confirmation number and the agent will get in touch with you shortly.
We will do everything in our power for you to receive your money back!
Thank you very much in advance!
Booking is fast and concise. No hassle and not complicated. Rates are also good. I will surely recommend using this site to my colleagues. Thank you.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Thank you so much for your help. Very useful your guideline and support
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
The webpage is simple and easy to browse. However, it would be more convenient if My Booking webpage can show my total ticket price info including Travel Care Service purchase for $99.45. I like to view all info on ONE page. Overall 4 stars
“We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Love it easy to book online customer service is excellent and easy to reach.
Will call you back on time to ask if you need further assistance to book the entire flights. Love it
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
Great price and awesome experience. Very satisfied with the purchase. Thank you:-)
Thanks so much for sharing your experience with us!
My agent was so helpful and efficiently answered all my questions!
Thank you very much for being our customer and giving us a 5 stars review!
Staff and customer service were very helpful. Website very easy to use
Dear Lauretta C., We're glad to hear that you had a great experience with the service and that the website was very easy to use.
We are really glad that you provided such a good feedback, since you left as 1-star review we created a special ID. We kindly ask you to send us your booking confirmation number and associated email address at [email protected] with this special ID: 256533. We need it to locate you in our internal system and find all the details of the booking and previous interactions with the agent and/or customer support. Thank you in advance
Overall a good experience with the service. Customer service was readily available to resolve payment issues.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!