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Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
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Fast turnaround after booking online received call from customer service quickly
Very thorough and detailed, he was able to persuade me to enroll for the protection plan.
Thanks so much for sharing your experience with us!
I cancel my ticket,but my English not very well, they're patience,
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
I CALLED THE OOJO TRAVEL, KANAV WAS THE PERSON WHO HELPED ME WITH CHOOSING/FINDING MY FLIGHT TO MY CHOICE AND BEST RATES. INCREDIBLE SERVICE, I HAVE NOT EXPERIENCE SUCH SERVICE FOR A VERY LONG TIME, SO MUCH PATIENCE, HELPFUL COURTEOUS. HE IS AN ASSET FOR THE COMPANY. THIS IS MY SECOND TIME THAT I AM BOOKING WITH OOJO. WILL DEFINITELY RECOMMEND FAMILY AND FRIENDS.
Thank you for your feedback! We put in the work to keep you and all of our clients happy and hope to see you again. Have a nice day ahead!
I booked a ticket from LAX to BOM - the First Outbound connecting flight got delayed, rescheduling the next flight we were barred from boarding the next connecting flight, and neither the airline nor OOjO took any responsibility for our hassle. Both were pointing fingers at each other.
The travel care package sold by OOJO for $159 is a joke and got wasted when the airline took over our tickets. We bought the package in case we had to reschedule the return flight but now it is no longer applicable and it is of course not refundable.
Never buy tickets from these agencies. You will be left hanging by both parties when operational delays happen.
Dear sourabh c.,
Thank you for contacting us!
We are sorry to hear that you had such a bad experience. It is our goal to deliver the highest quality of service to all of our customers, so we would love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 263829
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you.
Easy to book, competitive prices of tickets. The questions about travelers informations were straight forward
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
My agent was very informative and knowledgeable. He went over the itinerary to make sure I selected the correct route.
Thank you very much for sharing your positive experience with others, we really appreciate it!
No comment excellent experience I will recommend with this service
Thank you for the fantastic review! We put a lot of effort into making our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
Easy to call them and help you solve your problem.
We are really glad to hear such a good review coming from our customers. Thank You.
They sell you on being able to change your flight without any fees just the flight fare difference. They do not honer it even though they put in writing. I got into an accident and had to change my flight while on vacation and they said i had to still pay the airline fee along with the price difference. It was cheaper to just book a new oneway flight back.
Dear Kashif C,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:263443
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you.
Dont use this agency for anything. They lie and do not honor the things they sell. Run, run away. Book with the airline and get what you need.
I would rate a zero if I could NEVER use them for anything. I bought an economy flight from lax to Sydney through Fiji. They booked a different grade flight that had no luggage included and can not be adjusted. They also sold flight insurance and will not honor that because the fiji airline grade does not allow changes. They will not honor their own insurance and oojo blames the airline for not allowing changes. Don't use this agency for any thing.
Dear Mark V,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:263345
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you.
The staff & agent in Oojo are very helpful w/ my booking. Especially Thankful to Shank & Grisharve.
Dear Sheryl D.,Our agent will be happy to hear that his hard work paid off. Thank you for your positive feedback!
Malzahar is very helpful, my first time to call and my transaction was done quickly.
Dear Gloria R., We are glad that our agent Malzahar was able to meet your expectations. Thank you so much for your positive feedback!
User friendly, easy steps and not length procedures etc...
I got my e-ticket with best rates within 1 hour.
Dear Ali Raza K.,Thank you for your kind words! We are thrilled to hear that you had a great experience with us.
I never had a problem I was satisfied with you.
Thank you
We are trying to be the best.Thank You.
Awesome experience with Akil from start to finish. I will definitely recommend Akil to all my friends.
Thanks so much for sharing your experience with us!
Will be using this site again for future travel. Easy to use and great deals!
It is our pleasure to hear your valuable feedback!
The airline sent me a notice that a leg of my long international flight had been cancelled. I called the customer service line and withing 5 minutes was speaking to a live agent. Yurany kept me on the line the entire time, checked several flight options and answered all of my questions. She had me booked on a new flight within 15-20 minutes. I am very happy with how quickly and professionally this matter was handled.
Thank you for your excellent feedback! It means a lot to us and we wish you a safe travel.
This is my first time with oojo doing a booking. I hope the traveling experience also goes well The booking team is awesome. They were very helpful.
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
I would give zero stars if possible. This company is scam. Someone used my credit card fraudulently to make a purchase. When I called about it, every representative said the fraud department would call me back. No one from fraud department called me back. The charges have gone through, and the company will not resolve the issue. This company is involved with fraud. Stay away!
Dear Sundown,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 262613
Please email this ID at [email protected] with more info about your reservation, and we will get in touch with you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear RICHARD S., Thank you for your kind words. We are grateful for your feedback.