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Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
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Haven't taken the flights yet – so far everything is in order.
The agent is communicating very well and guided me very well
Thank you very much for sharing your positive experience with others, we really appreciate it!
Horrible fees for changes even though bought coverage, not from airlines but Oojo. No responses. They claim to resolve through *******@oojo.com but thats a trash can,
Dear Sanjeev V.,
Thank you for contacting us!
We are sorry to hear that you had such a bad experience. It is our goal to deliver the highest quality of service to all of our customers, so we would love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 270945
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you.
Nice experience and definitely recommend it to everyone who is booking a trip overseas
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
Thanks for a easy web to purchase ticket it's very simple
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
First time using this service and I hope everything goes okay. I'm a poor man and I can't have any add ons or glitches
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Their agent convinced me to buy trip protection package by lying that I will get 100% refund if I cancel for ANY medical reasons. But when I actually tried to claim the refund for cancellation with a medical certificate, they are giving me the toughest time ever by making me pass through so many hoops and finding every reason possible to not give me any compensation for the claim! I have been going back and forth with emails with them for the past 5 months!
Dear Simi S,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:270585
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you.
They provide a very excellent service. I am very pleased with the way they handle customer as its not easy.
Many thanks for a 5 stars review! We are pleased to hear your kind words about your excellent experience with us!
It was much easier than I had feared.thank you for calling to confirm flight details. Very much appreciated and will be looking forward to using these folks again in the future for all my travel plans :)
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
It's been more than a few time I have booked my flight tickets from Oojo.com. Always best deals, quick service and very easy navigation through entire flight booking journey.
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again!
Quick to pick up the phone, instead of waiting for hours and very responsive to my questions. They were one of the cheapest too.
Thanks so much for sharing your experience with us!
Wanted to change my ticket and Yanfei was really helpful and helped me to change my ticket. I think he knows how to talk deal with the customers very well and really professional guys. I'll do business again with OOJO.COM 100%. To be honest I called 4 times the customer service and all of them good and kind. But Yanfei is the best.
Dear Shais,
We value your kind words, and we will pass them on to Yanfei, which will make Yanfei`s day. We are also pleased that you had the opportunity to have a great experience with us.
I feel that he truly want to help me and i am grateful. Thank you again.
Thanks a lot for taking the time to write such a wonderful review!
Great experience, I booked two flights on accident and customer service was able to assist me in canceling one of them
Thanks so much for sharing your experience with us!
Quick and excellent. Find a cheap and best flight shortly. Thank you for your help
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
I purchased five Turkish airlines tickets in February. I accidentally entered my name instead of my son's name. Promptly I've contacted oojo.com and representative Kumkum advised me to buy another ticket with the correct name. I did that and the previous (one out of five) wrong reservation was cancelled. I then requested a refund from oojo, they said they no longer have my money and I need to request it from Turkish airlines. I got an email with an approved code for a refund from TA but because oojo.com bought it with its own credit card, TA needs oojo's permission to wire the refund directly to my bank account. All I need from oojo is to write an email to Turkish Airlines stating that they agree to that. It's been October and no result. The representatives and like Mahaelani keep saying that someone from their accounting department will get back to me. I'm feed up and filing a court complaint next week
Please accept our apologies that you had to go through such an ordeal. We kindly ask you to send us your booking confirmation number and associated email address at [email protected] with this special ID: 269275. We need it to locate you in our internal system and find all the details of the booking and previous interactions with the agent and/or customer support. Thank you in advance
This last agent was wonderful. Easy to understand, clear and knowledgeable. And I have to believe was able to confirm my ticket. The other agents from yesterday, and a call in early Oct. Gave me incorrect information re: seat assignments and never indicated my airline-incurred flight changes were never confirmed, resulting in hours on the telephone and web sites w/you and Turkish Air. All in all, a very stressful and time consuming experience.
Dear Patricia M.,
We are truly sorry to hear about your dissatisfaction with with our services!
Your complaint is assigned a special ID: 269087
Please email this ID at [email protected]
With your booking confirmation number and the agent will get in touch with you shortly.
We will do everything in our power to deserve your further cooperation with us!
Thank you in advance!
The booking process was easy and straight-forward. The call afterward and the personal care was something I was not used to and it is very much appreciated.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
They are thiefts. They are withholding 32% of yours plane tickets costs and perform a refund in 2 to 8 weeks, just simply taking your money from you and using the rest for their business.
Avoid oojo.com online service!
Very disappointed with their services. I booked the flight in October 2023 to Morocco, but because of recent earthquake I could not and do not want to go there. I asked them to exchange my ticket to different date and country, but using the same air company, and they refuced to do such thing, even though the flight company by itself is willing to help me. They want to give me my money back and withhold $700:(
Do not recommend this business.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for sharing your positive experience with others, we really appreciate it!