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Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
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Great customer service, I love the follow-up call back experience.
The service was quick and got an email immediately with the confirmation and ticket numbers.
Your satisfaction is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperation with us!
Saw a great deal online for a flight ticket. Decided to book it. The entire process was fast, easy, and best of all, without errors or delays. I got my confirmation and ticket right away. I'm looking forward to my trip and future purchases with Oojo.
Dear Joe A., Thank you for sharing your positive experience! We're thrilled to hear that your booking process was smooth and efficient. Have a fantastic trip, and we look forward to assisting you with future travel plans at Oojo! Safe travels!
No issues booking the tickets and great customer service when I needed it.
We are more than pleased to know that you had an enjoyable experience with us!
Excellent, Customer service very helpful and calm. Highly Recommended
Many thanks for 5-star rating.If there’s anything we can do to improve our offering, please let us know!
Great live phone call with a human being...fair pricing and reasonable
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Booking is very easy and cheaper. I will do it again in my future flights
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
Flawless design of website is more than user friendly.
Easy to book, quick and efficient way to navigate.
Highly recommended for others looking for significant savings while tickets prices are getting more and more expensive. I have booked with them before and would like to share only Pure Satisfaction!
Many thanks for 5-star rating.We will take everything into consideration to improve our offering!
Your satisfaction is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperation with us!
Very patient and helpful……………………………………………….and I was able to Understand and he even helped with my coleg.
We are incredibly grateful that you took the time out to leave us a 5-Star review!
Details of the flight booking and best price. Site is very reliable and best service.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Cayenne has been very professional and friendly with me. She addressed all my needs.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
Booking flights was very convenient and fast. Online bookings experience was easy
Dear Shirley C. Thank you for sharing your positive experience with us! We're thrilled to hear that booking flights with us was convenient and fast for you.
IT WAS VERY EASY TO BOOK CLEAR CHARGES AND THEY HAD THE BEST PRICE
HIGHLY RECOMMENDED FOR YOUR BUSINESS TRIPS.
Thank you very much for a 5 stars review! Our agents are doing their best to satisfy the customer and we appreciate them a lot!
Excellent Service and follow up on time. E-ticket issued on time. Great website to use and best results.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!
The ticket is cheap, I really appreciate it. But after my travel, I will get back to you. Thanks.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
I would never buy or recommend the Ojoo travel agency at any time! Their customer service is abominable. If fact, to say they had the worst customer service would be an uptick. They collect their commission and forget about you doing everything in their power to hold their commission at all cost. If there is a fight delay, it's on you. It's up to you to make hotel arrangements to account for any flight delays prior to departure. Now my flight synopsis: I was supposed to fly on the 25th of June and remain still stranded in New York City through June 27th or June 28th at a minimum. Each time they send me an email for another flight to confirm, I confirm until they say, "oops, not yet! We need to find another." They never follow up with a final confirmation or send me ticket with boarding pass. They claim they cannot get the airline to respond to their request. In fact their direct quote, "we don't own the airlines and we have no power over them!" In conclusion, from this date forward, I will never buy from the Ojoo Agency at any price and I will only buy direct from the airlines. Today is June 26th and as I write this review, I am still waiting to fly from New York City, remain stranded here and I have not received my confirming ticket or boarding pass. Ojoo customer service agents are not trained well and clearly unresponsive. Their ability to communicate in English to solve or resolve issues as they arise go unaccounted for. Every time I called them I felt like a hamster on a wheel with no end in sight. They receive a full commission from my purchase and then, I must make the calls directly to the airlines in order to get some resolve. Where is the service in that? One final point, their company policy DOES NOT ALLOW you to speak with either a supervisor or manager at any time. If anyone has the name, phone number of the Chairman of the Board of Ojoo, I'm all ears. A formal complaint needs to go directly to them. See attached the log of emails and phone calls with no resolution in sight. I lost sleep, time and reschedule all business appointments. I demand a healthy compensation for all my aggravation and conflict, pain and suffering caused by this matter. BUYER BEWARE! DO NOT USE OJOO!
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”
The agent was very patient and detail oriented. The agent answered all my questions and provided additional information with care.
Thank you for your excellent feedback!
It was smooth with no price games other sites do. Seat selection was aisle or window but it i did not see a seat map. This is concerning as i am traveling w my parents Dad is 90 years old.
We are really glad to hear such a good review coming from our customers. Thank You.
This is second time I am buying international air ticket from Oojo. Price has gone much up. Last year I paid almost $300 less for 2 adult people. No discount this time, dissapointed. I will be glad if Oojo can find some more discounts or opportunities to get dropped prices committing a reality. I request free seat-pickups for the long distance flights atleast so that we, elderly people can seat side by side. Thank you
We are happy that you are satisfied with our products and services.Thank You.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.