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Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
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Found a good price through Kayak that brought me to Oojo. I don't know if they are the same thing or not.
Web site was clear, performed well. Price was better than what I was finding through my usual channels.
We're delighted to hear that our website was clear and performed well for you. It's great that you found a better price compared to your usual channels. If you have any more feedback or if there's anything else we can assist you with, please let us know. We appreciate your positive comments.
This was my first time to buy my tickets through Oojo. I am very happy with my experience, their rates were most competitive and their service is very quick, I received my ticket in my email within seconds after payment.
This was my first but definitely not my last transaction with them 👍🏻
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!
This site is best to get your ticket booked
Only thing is cancelation should be free for some period
Thank you
Many thanks for 5-star rating.We will take everything into consideration to improve our offering!
She is very professional. I really recommend your company because you have the best pricing and the customer service speak English very well.
Dear Ferdinand, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
Muy amable y me explico al detalle todo. Fui muy fácil comprar mi boleto
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Bought a ticket to Italy from the US. Babar was really patient and helpful. I got a great price.
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
Professional and courteous experience! Sale staff was accommodating with additional time for products review and consideration.
Thank you for your feedback! We're pleased to hear that you had a quick and professional experience with our service. We strive to provide accommodating and courteous assistance to all our customers.
I bought an airplane ticket through Oojo Travel on 11/12/23. The flight date was on 11/30/23 from Eugene, US to Beijing China. The price of the ticket plus a travel insurance was totally $1874.27.
After I figured out the airplane company doesn't allow puppy to stay with the owner inside the flight I cancelled the airplane ticket on 11/22/23. I called Oojo and asked about the refund. I was told if I don't buy ticket through their website they will give me a refund of $1500.10. More than 3 months has passed. I haven't received any refund so far. Every time I called, I was told there will be somebody to call me in some time unsure. I could never get hold of somebody who could give me a clear answer.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 293489
Best regards
It was fast and easy process! Fast email with ticket confirmation.
Thank you for your positive feedback! We're delighted to hear that you found the ticket purchase process on mobile fast and easy, and that you received your ticket confirmation promptly via email. We appreciate your support!
I will like to buy a ticket from you again. I truly trust this website
Thank you! We're thrilled to hear that you found our website fast and reliable. We appreciate your trust and look forward to assisting you with your future ticket purchases.
Fast, cheap and…easy! This is my first experience with OOJO, I think it will be first of many…
We are so glad for your satisfaction with our services! Thank you so very much for dealing with us!
Good deal and fast booking. I found it on skyscanner.
Thank you very much for sharing your positive impression on our services! We appreciate it a lot!
I had an easy time making this order, as the sight gave a good overview of options.
Dear Tone, Thank you for sharing your feedback with us. We appreciate your input and are pleased to hear about your experience. We value your business and look forward to serving you again in the future.
Great.i love it i will recommend my friends and family
Dear Phuong, Thank you for choosing us for your travel needs, and we and we look forward to the opportunity to serve you again.
The OOJO assigned agent Kalpana provided an excellent service in communicating properly in comparisons to some of the other agents dealt at OOJO in the past.
She deserves to be recognized by OOJO too for her services.
Dear Sabira, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
Dear Syed, Thank you for choosing us for your travel needs, and we and we look forward to the opportunity to serve you again.
Quite the gong show dealing with this company. Customer service is a nightmare! I was overcharged by $230 and they have done nothing to resolve the issue but took the time to string me along for weeks and then turn around and say that too much time has passed! Their right hand clearly has no idea what their left hand is doing in this company and they take zero responsibility for anything! Dealing with Oojo has been a huge waste of time and money! Just book directly with the airline and save yourself the hassle!
Please accept our apologies that you had to go through such an ordeal. We kindly ask you to send us your booking confirmation number and associated email address at [email protected] with this special ID: 292649. We need it to locate you in our internal system and find all the details of the booking and previous interactions with the agent and/or customer support. Thank you in advance
Customer service is terrible. No English speaking associates, no problem solving skills, would just reiterate notes in the portal, would never look beyond the computer screen to see the actual problem. OOJO didn't sent off the confirmation of the new flight to Air Transat. We were waiting on Air Transat to authorization the flight confirmation BUT THEY NEVER GOT THE CONFIRMATION. Transat was good but I wasn't allowed to talk to them. Just OOJO who was incompetent. I finally got a hold of the manager in the 14th. He sent the confirmation out, called Air Transat. Within the day I had my flight itinerary. They need more people like the manager. The other staff was polite but extremely useless.
Dear Customer, It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted you to leave us a 1 star rating Your complaint is assigned a special ID: 292635
Please email this ID at [email protected] with your booking confirmation number, and we will get in touch with you to resolve this matter. Your cooperation is highly appreciated. Thank you in advance.
Dear Niveen, Thank you for taking the time to share your experience with us. Your feedback is valuable, and we appreciate your trust in our service. We look forward to serving you again in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.