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From the business
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Oojo Reviews Summary
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
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The staff was very professional and knowledgeable. They helped me exchange my ticket very quickly and efficiently.
Excellent customer service. I had a technical issue while booking online they helped by taking step by step to book the ticket successfully. Thank you!
Dear Customer, Thank you for sharing your exceptional experience with us! We're thrilled to hear about your satisfaction.
Very professional and took care of business - I love you guys you're the bet
We're thrilled to hear you had an awesome and fast experience with us! Thank you for your kind words and for choosing us.
Thank you for your recommendation! We're pleased to hear you had a positive experience with our customer service team.
Have traveled a lot.
Never have I recieved such great service.
Thank you so much.
More than a website.
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
Compared different sites, price and service were exemplary.
Many many thanks for such a great review of our services! We are so pleased to hear your kind words about our business!
Customer service agent was amazing. Needed to change my return flight from Thailand. She was great when I didn't like the 5 hour layover in Tapei! Found me an hour and a half connection flight.
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
Amazing prices and customer service is very kind, always help me 24/7
Dear Customer, Thank you for choosing us as your travel partner, and for taking the time to share your positive experience. We're here whenever you're ready to embark on your next adventure!
I got a call from Duffrin confirming the ticket details. I thought that is a good move on the travel agency side. Thank you
Thank you for your feedback! We're glad to hear that you appreciated the call from Duffrin to confirm your ticket details.
It was quick and easy and stress free! I was very satisfied with how simple it was and how quickly everything was done
Thank you for your review! We're delighted to hear that you found the booking process easy and stress-free. Your satisfaction is our priority, and we're glad we could provide a simple and efficient experience for you.
The booking process was quick and easy. Email confirmations were received immediately after booking.
Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future
Many thanks for a 5 star review! We are pleased to hear your kind words about your excellent experience with us!
Our second or third time with Oojo, so far things seem to be ok. What we looking for for our travel agents is advance boarding email seat selection ect.
Prices are reasonable.
Thank you for the honest review! We wish you safe travels.
I feel not to comment at this time. There not enough time and data to make a clear statement at this time.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
I have been using this site for multiple times more and always have very pleasant experience. The best part I can contact them anytime and there's always a quick response and you can actually talk to life person and always friendly and helpful. Keep up the good work
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.
Experience was good. Easy, quick, simple. I will come again.
We're really grateful and appreciate you taking the time to share your rating with us!
Website was trustworthy and e-ticket was delivered promptly. Seamless operation and straightforward. Very positive ratings upon searching the internet.
I would not hesitate to book again with Oojo.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
When I bought a ticket, I received call immediately after from Vikrant CS. He made sure my name spelling and Date of birth is correct to avoid any problem during my checkin at gate. He also was trying to help me with price match on other dates. He offered his help If I might need help for seat selection or meal.
We are happy that Vikrant has provided you with such a wonderful experience.
The website was super easy to use. It was easy to navigate and had multiple travel options to choose. Gr8 pricing too!
We are happy when our customers are satisfied,Thank you.
Very unprofessional, unethical, immature company who had no clue on customer experience. Probably the worst tech used as no agent knows anything about any conversation. Been saying same thing to different people every couple of days. Got 5 emails for process refund. Everytime I click it gives me different number but I keep on getting email from OOJO to complete the process which never seem to get completed. Avoid the site if you can,,$50 saving is not worth the hassle if you get into any.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 300341
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're thrilled to hear that our staff provided professional and knowledgeable service, and that they were able to assist you in exchanging your ticket quickly and efficiently.