OojoReviews 1,760

I booked a flight with Oojo, not on purpose and I had no idea it was through this company until the transaction was completed. My travel plans were for July. In June, I contacted Oojo to inquire about my dietary needs for my flights. I was ensured my meals were marked as needed for my health and safety. When Oojo called me a few days prior to my travel to confirm everything, I was told the agent I previously spoke with did not in fact update my dietary needs. The agent I spoke to assured me she did complete this. While on my flights, there was no record of my dietary needs and I could not eat the meal I needed to.
Oojo also had poor communication with me about the different steps of my travel as well as booked me for changing flights despite one plane I was on going directly to my destination. Booking with Oojo gave me over 48 hours of layover time for my return flights alone. 21 hours straight of living in an airport. When I reached out to them about my frustrations and concerns, I was sent an "estimate" that included itemized transactions amounting to a $0 refund. I find it extremely rude they took the time to draw this up and send to me. They also had zero direct response to my concerns about passenger allergies/dietary needs and summed up my concerns as "not being able to travel as scheduled."
Absolutely horrible company with horrible customer service. I do not recommend to anyone.
Edit to add: a representative reached out to me about my concerns and summarized them as "the passenger being unable to travel as scheduled," which had nothing to do with my concerns. He then demanded I submit a form for a $108 "tax refund" through the "requested refund" linked to the $0 refund invoice. He said multiple times it was a "tax refund." I expressed multiple points of concern about submitting that and he demanded I do so. As soon as I submitted it, it was actually a cancellation of my return flights. The representative immediately stopped responding to my multiple emails after he directly asked for confirmation of me cancelling this "request." Only hours later did another representative respond to me and provide confirmation my flights were not cancelled. Over three hours of anxiety and panic because this company gives false information.
Edit to add 2: it took 1.5 weeks, but a third party partner of Oojo was the first to reach out to me after being told by Oojo too many times to count that "someone will reach out to you asap." They just spit back policy information at me, did not apologize for my experience nor acknowledge any of my concerns. The only "apologies" came in the form of automated responses (the same response x2) to this review. There's no explanation as to why their customer service stopped responding to me or as to why I was prompted to receive a "tax refund" while not being disclosed it was a flight cancellation.

Just before booking a Turkish Airlines ticket through Oojo, I hesitated, wondering about seat choice on a couple of very long legs. I called the customer service number, and a very knowledgeable man answered all my questions satisfactorily. My only suggestion would be for Oojo to have a pop-up box during its reservation algorithm about seating, since I'm sure I'm not the only customer doubting at the last minute if I'll have any control over my seating choices. Other sites force you into picking seat after expensive seat, but it's also unnerving not to have any information about post-ticket seating freedom before completing the purchase.

The bad news is that our airline canceled one of our flights. The good news is that Oojo handled it with speed, professionalism, and excellent service. When the flight was canceled, Oojo contacted me right away via email, text, and phone just to make sure that I was receiving the news. It was easy to work with them and when I was not able to accept the recommended flight change, they worked efficiently with me to find an alternative that did work. Their responses were always prompt and thorough. We have had to work with other airlines and issues before in my daughter's international travels and none of them were this smooth and headache free. I am so thankful that we went with Oojo for my daughter's international plane ticket and we will DEFINITELY plan on using them again in the future! THANK YOU, OOJO!