OnTracReviews 1,481

This company is definitely the worse one to use for shipping, a package worth $795.00 never arrived, and when i checked the tracking it show someone was signed for it, we don't have on one by that name in my business, Robert Jons delivery time was when my business was closed, we checked are store Cameras for the time
Of delivery as per ONTRACK no one at the business came at this time on that day meaning...
Do not use them read all the 944 bad reviews

Long story short: basically I made 2 orders from 1 company on the same day going to 2 different places, one to the East Coast and 1 to California. The one going to the East Coast already arrived using a different shipping carrier. The 1 going to California has shipping updates that keep going from 1 city to another just next door to where it's supposed to be delivered. Scanned@ Milpitas 5x in the last few days. Self service customer service does not provide answers. This is a horrible shipping company. No star is what I want to give this company.

PACKAGES ALWAYS LATE, STEALS MONEY FROM ITS EMPLOYEES WITHOUT NO NOTICES, AND FIRES THEM AFTER TAKING MONEY ITS EMPLOYEES WORKED LONG HARD HOURS FOR. HAVE THE $#*!ING PROOF.

Package stolen after saying my address was undeliverable even thou temu send me 4 packages and hires ontrac and tracked my package too them in Orlando and everyday I confirmed and had management prioritize my package no update at all called every day for 5days being told it's on the way to find out it's now stolen or lost from them after I called yet again and was gonna be told the same thing until I read what they sent me saying it was missing! All the time I lost waiting on this and how many calls to fix this and they have a thief!wow or lost

Package left outside the building, no good at all...

My package was left at someone else's house. But not mind... And when you call customer service, they tell you to get in touch with the seller.

An international shipment was expected and I didn't know until I received a text message that OnTrac was the US shipping partner. The text came at the crack of dawn (right before I left home) to say that there was an attempted delivery. That was clearly not the case. After contacting them via their website, an email the next day said that the package was returned to sender (overseas) and the address was "incorrect". My longtime supply partner has the right address and this is yet another case of them trying to steal a shipment. They are nothing but a theft operation. I let my supplier know that they need to cut ties with these criminals. It's past time for a class action lawsuit against OnTrac.

Package marked as delivered, was not. Submitted a claim online, followed up 3x for status, zero response. Summitted another claim, same thing. This was over a period of WEEKS when their claim automatic response email says "they will get back to you in 2 days". They have a horrible joke of a reputation among pretty much everyone for completely legitimate reasons.

Also, just in general, the drivers are SUPER lazy and inconsiderate. We live in a townhome and they just throw packages at the garage doors out of their dirty run down vans instead of delivering to the front door. One time, instead of delivering to the garage door, they launched the package over our patio wall because they're too lazy to walk a few feet and it came inches from landing on my child's head. This was a heavy package and would have caused severe head injuries. Who launches a heavy package over a wall they can't see over? They speed through the neighborhoods and often deliver packages to the incorrect address.

Give your money a voice and do NOT support this business - use UPS, FedEx, USPS, anything but OnTrac.

Two days in a row my delivery from Chewy.com was not delivered. Reason was bc driver couldn't get through gate. Common sense should tell you to call my cell phone. Duhh…I will happily let you in. It's not my fault you're an idiot. I did not refuse my package. You just don't know how to dial me. Yet you sent me a text saying undeliverable? What? Now I'm fighting with you. Contacted Chewy…and asked for a refund. I'll take my business to Amazon. And yes I did. They never have a problem with my deliveries.

First off, wtf! I saw on my camera a delivery driver inputting a code into my door, trying the handle and then camera stopped recording. I come home to the package inside my door on the floor. IT IS NEVER OKAY TO ENTER A HOME TO DELIVER A PACKAGE!

They claim they deliver the package took a picture of it and then pick it back up basically stole my package. Don't even know who this company is I would never use them. I would not use them even if they paid me. And next time I buy something from a vendor if I see they're using them I'm canceling my order I'd rather go back to the post office

Ontrac/Lasership, which I just found out are one in the same company. BOTH ARE HORRIBLE DELIVERY SERVICES. THEY LIE AND SAY THE PACKAGE IS DELIVERED WHEN IN FACT IT WAS NOT DELIVERED. THEY SAID THERE WAS AN ATTEMPT BUT NO ONE WAS HOME. THERE WERE TWO PEOPLE, TWO DOGS AND TWO SEPARATE DOORBELLS. WHEN I CALLED THEY SAID THEY WOULD DELIVER THE PACKAGE TODAY. WHEN IT WAS NOT DELIVERED AFTER 8 HOURS OF WAITING. I CONTACTED THEM AGAIN. THEY REFUSE TO BRING THE PACKAGE BACK. THE DRIVER STOLE MY PACKAGE.

Idiot driver leaves my package outside my complex on the front steps where anyone walking by could steal it. This is typical of my experience with OnTrac. Thank God only about 1% of my deliveries are handled by them. If all my orders were handled by them I'd stop ordering online because I just can't stand the frustration of having to constantly complain about their service.

Don't use this company, their delivery services are terrible, and the customer service and ways of contacting are even worse.

Terrible service. Items don't show up. When possible, I ask retailers to NOT use OnTrac for my deliveries. I get deliveries from Fedex and UPS just fine. OnTrac says they deliver but the package is not left and no photo is taken as evidence. What does the driver do with my stuff? Sell it privately? Stay away from OnTrac. They are not reliable.

The worst courier service. Rather deal with United States Post Office. I have ordered from two different sellers ( Asos, Sephora) and both times these clowns returned my packages with the excuse that they were "unable to deliver because business was closed". I live in a 100% residential area. Plus I'm retired and was at home during their "attempts". Customer service is a joke. Supervisor was to call me within 2 hours. Never called. I'm hoping that Asos, Sephora and any other large company gets enough complaints that they get rid of them and this business is "closed"!

Every single order I have had delivered by On Trac has been either left at the wrong address or left at the bottom of our building stairs where anyone can take it (apartment building). I even had one package that was left at the wrong door AND all the contents inside were smashed (and the contents were very well packaged by the manufacturer).

The worst delivery service. As I mostly buy everything one line I've delt with all kinds of delivery issues. The company is the worst. I don't know where they find their drivers. Ex-cons I suppose. Says delivery left a front door. Being we were home we knew it was. Photo shows package left at our mailbox that is along a road 1/8 mile down our driveway. Went to retrieve the package minutes after delivery photo was take and it wasn't there. Drive definitely took a pic of said package and then picked it up.and kept it! Zero customer service! ZERO! If I ever find out this will be the delivery service I'll buy what I'm looking for elsewhere! NOT TRUSTWORTHY

Ontrac takes forever to ship and consistently loses my packages/ ships it to the incorrect city resulting in weeks of delay and then does nothing about it on customer service.