OnTracReviews 1,481

The only reason a made it one star, is because I had to. I've had multiple packages delivered thru ontrac/laser ship. I've always received them when they've said it would be. But they have the worst customer service imaginable. Cam never get ahold of anyone, try to call amd they're "closed" send a text but "because of high volume" they have to get back to you, and that never happens. You send an email and it's an automatic response saying where the package is, and expected delivery date. I wish that the BBB would just put them out of business, bc they are worthless!

I ordered my dresses on Shein on July 9th. I received my first order on the 17th which was delivered by USPS. One of my dresses was sent to OnTrac and has been sitting in a warehouse is l less than 2 hours away from me since the 11th and it is now the 19th. I sent a message to customer service and have yet to hear back. There is no reason why they have not delivered my dress to me when the warehouse is less than two hours away from my house. I should have received my dress the other day. I'm leaving for out of town tomorrow and need my dress to arrive today.

I swear I ordered some cat toys for my cat. Next thing you know they deliver it to the wrong house. I swear I feel like these OnTrac people are blind. They couldn't even deliver it to the right house. I put my whole entire address on my package and some how they deliver it to the wrong house. Would not recommend omm.

Apparently they merged with lasership which also has a one star rating! I'm afraid to order anything online now. I don't know how they stay in business

Do not use!
You can't even get ahold of them.!
This is a bogus company. I am so angry. Can't even get and touch with anybody.

There must be buildings full of all the stuff that they've lost. This is the only company that is worse than FedEx.

Ordered from Home Depot. Supposed to be next day delivery. It's now 2 days late and might be here tomorrow. They also can't give me any better time than an "all day window". I think it should be escalated to a priority package at 2 days kate and be delivered 1st thing.

These guys are a joke.

If it's not in the store, go to Lowe's.

Well I thought my jersey wouldn't get delivered and it did I'm glad they are upping their game obviously it has improved a little though they do deliver fast my package came the next day. Something they need to up though is how they treat the package I do get it my package isn't fragile or anything but I was outside when the guy literally yeated it lol up in the air over my fence. Damn bro it almost landed on my house roof it was funny I don't mind that, but what if I wasn't there and it landed stayed in the roof I would've never known. I can say they are upping their game. I think it's just luck if I'm not wrong but that was my experience with them. Thank you for my package delivery on time and faster than other companies. I'm giving you 5 cuz they are upping there game and improving
I've never genuinely had a problem with them I've shopped with companies who use them I was never concern till now. Out of all of them this was the funniest experience like damn this guy just yeated in the air

This place is a joke! I have had a couple bad deliveries with this Company over the years. One day I watch a delivery driver throw My package at My Door and walk away. This time They said My Package was left at the Door, when I specifically requested that My Packages be delivered to the Leasing Office due to getting off Work late at Night and People stealing Your valuables. I contact Customer Service Recording, and all I got was. "I'm sorry". What a load of crap!

This delivery service has to be joke. They attempted to deliver my order before the expected delivery date and when I wasn't there to receive it they asked for additional info. I provided that info and when I went back to receive an update they were sending my package back to the seller. They never even tried a second delivery. WORST SERVICE EVER. Customer service was absolutely useless. The live chat support was more useless than to robot. AVOID.

15 years ago I had the misfortune of using this service. I never got that package. Now years later they still do the same thing. I ordered something online and sadly for me it's ONTRAC they use. Of course, my package is gone again. Don't use ONTRAC if you want your package to get from point A to point B. It goes from point A to where? The dump? Drivers homes? The side of the road? You will die not knowing where your package went. They say they've improved their service...it seems they are better at covering their tracks. They don't care about customer service. In fact, try to contact customer service and you'll get the run around. There's nobody there. They take your money and your package! Thanks, I didn't deserve to get my own package.

Orders something through Hot Topic. Got an email on 07-09-2023 saying it arrived. I got home and it was not at my door or in my mailbox. I checked the tracking number and it was through this company. I am not familiar with OnTrac or laser shop. There's a signature that does not belong to me. I don't know who it is if it's the driver's or whoever they gave it to. Hot Topic website's says they deliver through USPS. This is the first time I've had a package not be delivered to my apartment. I've never had an issue with my package being stolen. I live in a quiet building with older people and we all keep to ourselves so I knew it didn't arrive. I sent an email to the customer service with OnTrac and they said they would reach out in 2 business days to conduct an investigation. They said if it package didn't show up to contact my seller. No one reached out to me and it had to take talking through their chat line to get a response. They can't find anything and are not able to access any photos or videos. Makes no sense. They can't even tell me whose signature this is. They can't give me a name as to who's in charge or provide me a number. I don't know why Hot Topic has decided to go with this carrier. Almost makes me think I got scammed and didn't click on the right website. Even though I did. I guess before you order something just check to make sure what shipping company the company is using. Or have it sent to their store.

Whatever you do, do not use this terrible service! All they want to do is use virtual contact no one wants to make anything right and it's just aggravating. I have given them my full United postal service address and these idiots can't find my house. Save yourself the aggravation I'm going through just to get a box of tea!

Update:. My tea was just hand delivered by a manager and I received a sincere apology.

So I must have prayed hard enough to get a somewhat good result. I bought some shoes from Hot Topic (I didn't even know shipped through OnTrac until now), and after seeing my order was shipped through this company I did some research into it. I got a bit worried after seeing the reviews.

My worries were definitely not unfounded. My order was delayed FIVE TIMES. It was stuck in one state (Ohio) for the majority of that time. After the second delay, I was told my order was "in transit" in New Jersey… really? It was then sent BACK to the same city in Ohio which makes me wonder what the hell these people were doing. My order finally arrived on a Sunday, which was coincidentally a day before I could've gotten a refund/replacement on it.

Despite all the issues, my order arrived in perfect condition and thankfully NOT stolen. I still would never ever ship through this company again and will be cautious of buying through Hot Topic in the future because it's just not worth the stress.

I ordered a package from Adidas and it was to be delivered by OnTrac. They said it was delivered, but it never showed up at my door. We have a Ring camera to verify; not a single delivery was made. I reached out to OnTrac and they said to wait two days to see if it shows up. I call BS on that because if it says delivered, why would it come a different day? They opened an investigation, a term to be used lightly, and see what they could do. They could not find the package and were very vague with any information they give you. This is the worst company to deliver packages ever. When I spoke with Adidas they said they select couriers at random. OnTrac can f right off, they are BS!

"Teets on a bore-hog"...is how useful this service is, and they are very aware of it. Never on time!
Nor anywhere to call or contact anyone about your missing package.
I will never buy from Best Buy again as long as they continue to use this "bottom of the barrel", wanna-be, shippers. Is it any wonder that they drive the most busted-up, dirty, and scratched fleet on the road?
Just hang it up, because "ON TIME" you are not!

I have orders shipped to my place of employment all the time so packages are not sitting on my doorstep unattended for hours. This order just so happened to be delivered on a weekend, so of course the office was closed. Any other delivery company I have had experience with would have left a note on the door saying they would try again the next day. It seems OnTrac, who I had never even heard of until this incident, has no such policy. The driver simply left it at the door, which for our office, means it was sitting directly on the sidewalk. Our office is downtown. There are dozens and dozens of people that walk by every hour. Even without the local knowledge that we are just two blocks away from where many people experiencing homelessness gather, common sense would be that leaving a delivery on the sidewalk like that outside a business on the weekend is the wrong judgement call. I would be surprised if the package made it two hours sitting there. There was no chance it was going to make it to Monday. My purchase no doubt quickly made its way to a pawn shop for some fast cash. Neither OnTrac nor the company I ordered from were responsive when I tried contacting them.

I have spoken to three live agents on a chat and contacted a text number twice. I still do not have my package.

There is no way to talk to anyone when you call customer service, they give you an email option which states they will get back to you in two business days….THEY DO NOT. I either never received a reply back or it took weeks before they got back to me. This delivery company is a joke.

Wtf. Are these people mental? It isn't that hard to walk 3 more steps to place a package down. It is absolutely rude to throw a package.