OnTracReviews 1,481

The package with my order is missing. The tracking number said that the package was delivered at MIDNIGHT on Monday the 28th however, I never got the package. After submitting three inquiries to ontrac.com and not able to get any assistance there I contacted Columbia and this agent wasn't helpful at all. He gave me the phone number to contact ontrac directly *******5000 to orchestrate the delivery. However, that number is no longer even valid… yet I'm still missing the package and that was ordered for my husband birthday this weekend. What a shame, Columbia, choosing this crappy delivery through some scammers ONTRAC.COM
(order number *******, tracking number 1LSCXXR*******)

This company didn't bother calling me supposedly they had the " wrong" address and kept delaying my package. Didn't bother contacting me until I contacted them. I provided them a number yet nothing. Was delayed 4 days. Unbelievable.

Package was expected to be delivered August 28-september 1, it is now September 4 and I have not even received a single location update, extremely frustrating and terrible service.

Expected my package to arrive a few days ago, but then ontrac decided to hold my package. After submitting an inquiry, they then put the package in pending, but no sign of it after. Will work to never use ontrac again after this experience.

Ontrac is the worst carrier in the entire universe, first they dont even contact me to inform me that theyre near my home or outside of my home. They wont answer their emails, ive sent multiple. I cant even get through to anyone because their line is busy. Their communication sucks, their service sucks, and they are just some sorry excuse of a company. I prefer fedex, ups, or anything else than whatever this is. I just want my package, can someone pls send me my package!

I ordered a package that went through OnTrac, and I was immediately met with issues. First of all, my package was lost. I messaged their customer service and was told to contact my seller, even though the tracking number told me it was in my state. My sellers customer service wasn't open for the weekend so I wasn't able to contact them, yet I got both a message and email saying my package was delivered when it was in-fact not seeing as it was a lost package. Overall the worst experience with a package I've ever had.

I had a TEMU package delivered from these inept people last week. There is a SIGN on my front porch that says ALL DELIVERIES TO THE BACK DOOR. DOES IT LOOK LIKE WE USE THIS DOOR? And I have my porch ropes off. The delivery driver threw my package on the porch BEHIND the sign and over the rope which smashed one of the items in the package! Unfortunately I have another delivery coming from these people! If I delivered like this my company would fire me!

EVERY package I've had that ends up being delivered by the sorry excuse for a company takes a week or longer to get to me from the facility less than an hour from my house.

The first package sat in Romulus for five days. After three days, I sent an inquiry as to why it was sitting there for days, asking if I could just pick it up. No response for three days, after it had been delivered the say before.

Then there's the misrouting from Ohio tones Jersey, then to Romulus, then to Flint for two days after sitting in Romulus for three days. Then back to Romulus for a day, back to Flint, back to Romulus, back to Flint, ans now in transit back to Romulus...The original delivery date was expected to be August 26. It's now September 3rd.

This has to be the most convoluted delivery company I've ever seen.

Update, 9/10: The package has STILL not been delivered. Three inquiries to "customer service," and no response other than "it has been delayed and will be delivered in 1-2 days." Customer service has refused to respond since 9/6.

Beyond ridiculous.

Website says they have a 97%+ rating for deliveries being on time and an average of 1.9 days from pickup to delivery. This is a BOLD FACE lie. This service is absolute trash. I had a delivery date as of today (all day) and at 8pm the website changed and said I have to wait two more days (Memorial Day), which I doubt it will show up that day. It's sitting in a facility about 15 mins from my house.

A subscription box that I have been receiving for a year has decided to use Ontrac. The first box was listed as attempted 3 times with 'business closed' in the line. Every time, we were there. It was finally listed as delivered WHEN WE WERE THERE. It wasn't. The company sent another box. This one has been 'attempted, business closed' 4 times. I have confirmed and reconfirmed the delivery addess. Support is either not monitored at all or the messages go straight to trash with the packages. We are on a main street in a major metro area. Their customer support systems need a major upgrade, as they cant' even tell you when they are not taking text messages. This is simply automated by nearly every other company that operates on line. I may be cancelling my subscription just to avoid this hassle going forward. Do not trust your packages to this sham of a company.

This company steals packages! The proof of delivery photo looks like it was in someone's home. No help from customer service.

Order some drills from Home Depot on 8/28/23 and still waiting for them to deliver my package wont used the again

How can a package ordered on 8/19, and received in OnTrac Desoto Tx on 8/22 and out for delivery on 8/23 never make it to my home 30 mins from the shipping location? Delayed for 9 days, each day out for deliver and then delayed. Then on 8/31 is says delivered and a package was never delivered. All Ring cameras show and I have 4, that not one On Trac truck or delivery was made. How can Fanatics contract with companies like this? Baffles me.

People get bad service and the first thing they do is complain I get it it is very frustrating when you are supposed to get a package and it doesn't show up, gets delivered to someone elses home, or is stolen. Those are the reviews that people leave. As you can see if everyone that has ever gotten anything shipped to their house and everything went as planned, you are probably not going to write a review at all. This company delivered my package faster than USPS or Fedex EVER DID! They even placed it exactly where I wanted them to and took a perfect pic of it as well. If you read reviews for all shipping companies there are a ton of bad reviews. This is not a bad or shady company they make mistakes and have $#*!ty scumbag employees just like every other company. I give these guys 5 stars

Ordered an expensive piece of metal detection equipment 7 days ago on eBay. Promised delivery was in 4 days. Package says undeliverable through tracking number, after it said it was delivered on the second day. It has my address listed as the delivery location, but the picture of delivery is on a front porch I have never seen before. OnTrack customer service absolutely sucks, you cannot talk to a real person even if you call every number and press every button on your freaking telephone. Never responded to the case claim. The online chat robot talks in circle, and even then, takes hours to respond. OnTrack is silent, seller is unhelpful, now I will either have to file a claim with my bank, or eBay and hope for the best. They have less than one-star reviews on every platform, trust pilot/BBB, etc. Even news channels across the United States are investigating their sketchiness. Will definitely call my local police department and report this illegal and illegitimate company. If I could drop a bomb on all their facilities, I absolutely would. (Sarcasm-don't arrest me (:
You Suck Ontrack!

Drivers just dump packages wherever convenient for them, not according to the label. Lazy lazy lazy. I would NEVER use them, however Walmart does and has had to refund more than once when it was ontrac:s fault. Again they SUCK at delivering.

Never received my package. It was marked as delivered with no photo. Checked with neighbors and nothing. No response from OnTrac. I will not order from any business using OnTrac!

I have never had so many terrible experiences with a delivery company. These people DO NOT CARE ABOUT ANYTHING. My first order was a BRIDEMAIDS DRESS AND SHOES. They left it by the front door IN THE RAIN at 9pm... I was not happy. But the dress was fine so whatever. That is until I again had three packages that should have been delivered TWO DAYS AGO. But for whatever reason. They WILL NOT LEAVE THEM. Blaming "security concerns". WHAT!?!?! You left my dress in the rain. But these are too precious? I have spoken to THREE DIFFERENT AGENTS... I just keep getting told its not their problem or to wait. Now my items are supposedly unable to be delivered for TWO MORE DAYS... I have to fly out before then. Sooooo I guess I just will only have half an outfit for this wedding... If there was a way I could know it was going to be them delivering. I would literally cancel my order... WORST COMPANY EVER... WORST CUSTOMER SERVICE EVER... TERRIBLE TERRIBLE TERRIBLE. AVOID AT ALL COSTS

On trac/laser trac has said twice that my package was delivered at the front door and twice I have not received it. You cannot speak to a personal at Lasertrac/on trac BECAUSE THEY HAVE NO CUSTOMER SERVICE! Last time I will order from FREE PEOPLE!

How is this place even legal? They have kept every package of mine that went through their Georgetown Texas warehouse. They scan it and hold it for weeks. Then after enough complaining they say it's lost and to get compensated by the shipper. If they have zero repercussions why wouldn't they keep stealing packages?