OnTracReviews 1,481

The company that I'm ordering from uses them as a third party delivery service their delivery updates are always wrong packages say out for delivery for days without any updates. Just say no when it comes to this company and if you are getting something sent by another company pay for priority shipping so this company is not involved in any way shape or form should be obvious from they're reading approval.

First time using this service! And it's horrible!
1- My package went to the wrong facility all the in Virginia.
2- My current tracking shows it in Mineola for the past 6 days!
I have put in numerous inquires and nothing! A supervisor was supposed to call me which never happened! I am definitely at the point where they either stole or lost the package!

I accidently ordered my package with 2 day expedited delivery. Still have not received my package. First it was out for delivery on 8/24 all day long and it never got delivered for 3 days it sat like this out for delivery 8/24. Customer service said there was a delay. Ok fine whatever. I got another update it was out for delivery on 8/28 (mind you I work from home on mondays which 8/28 was) Around 9pm I got an "attempted delivery" notice and they need to confirm my address. I messaged them, they said the "driver was having issues accessing the building please provide gate code directions etc I LIVE IN A HOUSE THAT DOES NOT HAVE ANY TYPE OF GATE ENTRY. They told me to expect delivery with in 1-2 business days. Real sad of a company OnTrac is.

This company is a straight up scam! How do all the packages they receive go missing and never get delivered? They are stealing from vendors, company's and people who pay for shipments that they never receive because everything ends up "lost" it doesn't get lost they have it and they are a straught up scam this company really needs to be sued! They have 1 star world wide on ratings and they shouldn't even have that. Why do company's keep using them to ship items we will never know they need their contracts pulled from every carrier and to shut down! Banks and company's need to start holding them reliable and sue their a$$! The fact that usps is faster then them on getting packages delivered speaks volumes there is no way to contact any live person here for customer support they never update any of their shipments and u get no alerts when ur shipment is daysss late and that's if it even ever comes. The owner of this company and anyone who works there is a big scam of a joke FedEx, amazon, ups, and other carriers WOULD NEVERRR! Not professional not a moral based company that can be trusted this company does not have any integrity or accountability for there terrible lack of service

Delivered my orders to the wrong address three times, even after I contacted them about their mistake.

These people are the worst, especially the drivers who steal packages, especially those from temus! Customer service is rubbish! This company should not exist!

Absolutely the worst delivery company ever. My package was out for delivery at 11:30am. They "attempted" to deliver at 10:20 pm but didn't because of security concerns. Why would you try and deliver that late in the first place. Ridiculous! They don't even deserve 1 star

I cannot understand how ONTRAC functions. They have twice now (because one was a replacement) managed to not deliver me my packages. The say it was handed to me and signed for by me, but was in fact signed for by someone with entirely different initials, the same initials twice btw. WHY ARE YOU GUYS LOSING MY DAMN SOAP WHYYYYYY. I WORK IN A HOSPITAL LET ME HAVE MY SOAP. I'm so frustrated because until whoever JWS is you guys got my soaps to me.

This is a Scam business. Stopped providing tracking information and Never delivered my order. Total POS

My package has been at their Desoto, Tx location since 8/20/23. I was supposed to receive delivery by 8/23/23. I still have not received delivery or answers. Customer service is HORRIBLE and thanks to Ontrac, I will never order from Temu again not that i know who they use for delivery service. I believe their delivery drivers stole my package. UNACCEPTABLE AND VERY UNPROFESSIONAL. Reporting to BBB.

Need I say more? No, they just totally blow and don't care. Incompetence is one thing but they also hire packs of thieves. Clearly no background checks.

I have had on trac to deliver my packages and they are always late. When you report the problem to the on trac staff by computer, the packages still arrive about 5 days later. I hope on trac goes out of business and lets ups take over.

2 food packages on the road for almost 12 hours and delivered after bed time. Hope UPS fires them...

When my package said delivered upon review of security footage there was no delivery truck and never got my package

They've had my package for 4 days and I still haven't received it! They don't have a live person you can speak with. There texting option is ridicules at best. How the heck do they stay in business? Who would want to use them? They really do suck at delivering. Who owns them? Bozo? Their CEO must be a complete moron.

Easily, the worst Customer Service I've ever experienced, and I've yet to receive my shipment. If I could post the photos of the tracking history, and then the texts to customer service, since they don't actually speak to customers, it would be tough to believe how incompetent Ontrac, or better yet Offtrac is. Insulting to customers.

First package said they had incomplete information which was untrue. When they finally delivered the package, it had been opened. On the same day, they said they delivered a second package and provided a picture. If they looked at both pictures (first package and second) they'd see that they are two front doors! I tried reaching out to customer service and they keep saying it's delivered and, oh, by the way, the phone number they show to contact them doesn't work!

Of many On Trac unfortunately that I had to have because retailers don't tell the customer in advance, above all was the worst. Chewey, dog prescription for my dogs critical medicine was delivered and left out in the Arizona sun to boil. Even specific instructions were left to place by front door, about 3 steps in.The delivery person ignored instructions, and Chewey had to replace very expensive medicine. Number 2: again instructions were ignored and expensive wet dog food, left out in boiling sun to go bad. Could, would not use, and it was replaced. Multiple complaints are ignored and they still come to my door. I now have a delivery from Walmart, that will be probably left out in 118 degree sun to rot. Hopefully the driver can read instructions and will leave by front door. From this time forward, before I buy, I will ask what carrier they use, and if OnTrac, I will not purchase. I have had too many problems with this company, but none with other carriers.

I don't understand how this company continues to operate. For those who don't know, they recently changed the name from LaserShip to OnTrac but they continue with the same super bad service, scamming consumers and keeping our merchandise.They only did it to continue in the business, that is all they care about and ripping off customers otherwise they wouldn't even exist.
I have lost 3 packages with them and the rest (which are many) I have had to be calling and sending messages and emails which never answer your question, they have an automated system that answers the same for all dissatisfied customers, no matter the individual situation.
I always put my work address and I never have a problem with FedeEx, UPS or USPS but these people claim that they can't find the address even when I am very specific with the details. They don't care at all, they clean themselves up by saying call the sender. I do not understand how these prestigious companies with very known names use these companies for their shipments, they could easily pay a better shipping company. And keep their customers happy, while this way they are losing money because, at least in my case, I will not longer order from these big stores as long as I know they will send my package with this joke.
I strongly disagree giving it 1 star but I have to do it to be able to submit my experience. I would give them zero stars but unfortunately this is not an option. Operating