OnlineTires

Made a purchase of tires from website...
A "bubble" appeared on the profile of one I had mounted on front of car within 8 days of mounting and well within their guarantee claim of 45-days on website.
I approached the company (I mean this is a safety issue) and began seeking to replace the tire.

My experience was (3) separate communications from them defending the manufactures warranty (which did nothing) or the fine print of their own company.

Ultimately I made it to a "supervisor" (Blake... sorry bud, but you need to keep working on your skills) who ultimately didn't understand my frustrations that at no point no one offered to help me purchase another tire... he tried referring me back to the website while he had me on the phone (path of least resistance I guess).

In the end I ended paying 1/3 the total (they didn't offer anything on shipping) for 1-tire of what I did for (4) in the original purchase.

Oneclicktire.com... you may have decent prices but your customer service needs a little help!

Jim

This entire company is a sham and a joke and VERY SHADY. My husband and I are looking into court if we don't receive our refund ASAP. It's been about 3 weeks now and we haven't received our 570 DOLLAR refund for "out of stock" wheels that were of course conventiently out of stock AFTER our money was taken. We received one email saying our order was cancelled and we should receive the refund any day now. That was at the beginning of this fun little journey. Now it's been 2 weeks since our last response from them and we sure have emailed them a lot. I'm about fed up with this BS. I will be taking this to court if that money is not back by the end of the week. This is absolutely ridiculous. I strongly urge you to never buy from this company. I'm getting my money back one way or another, come hell or high water. But why make the trouble for yourself? STAY THE HECK AWAY. If I could rate -10 I would. Worst company I've ever done business with. Pathetic. I will post this as many places I can to warn others. No one deserves this. I hope your company gets run into the ground, AFTER I get my damn money back.

I tried buying tires from them online. Tried to pay thru PayPal. Then it kicks me back to Onlinetires and then they ask for credit card info. Had to input that to continue. Then I get an email stating "we don't have those tires but we have these others for $30 more per tire". I cancel the order and they still have not released my money. Emailed them and was told that ''the money was never captured" so it should only be 48 hours and back in my bank. Its been over 48 hours (5 days now) and the bank said that Onlinetires has not released the funds back to my card yet. Now they don't answer the phone or return emails. Real nice service.

The ordering process was ok. The reason I say it was ok because I wanted to place my order with a live representative and couldn't because they said that I have to place my order online which I thought was kind of weird. So I placed my order and it didn't mention anywhere that once I place my order it doesn't ship for two days which I believe is ridiculous... so you take my money and then you wait 48hrs to ship my product. I called before placing my order to make sure before spending any money that I was not getting old tires and the representative I spoke to said they sell only tires that are 6 months to a year old and I said great. I called a day later and ordered another tire from Leonardo Garcia and he was able to put my second tire with the first so they both ship at the same time so I believe he did an amazing job getting that done. But the ultimate reason for my 1 star review is because once I received my tires they were from 2012 on the DOT so they were 6 years old which I was furious about so be careful ordering tires from this company because they blatantly lie to get the sale and I find that disgusting and I would never order tires from them again... ever!

Ive shopped with onlinetires multiple times in the past. The website this time around was giving me a hard time on mobile and pc. It wouldnt allow me to fully process my order. I continued to try because I realize its the cheapest place to get quality tires but after a few mobile and pc tries I had to call and place a phone order which isnt all that bad, but its just an extra step I had to take when the website shouldve been smoother and easier. Order over the phone however was fairly quick and easy. Made up for the online experience.

Even beats out tires-easy.com as my previous fave. Delivery is reasonable, order process is generally easy (unless they run out of stock before your order is filled). This is almost always my first stop and reference to friends when shopping for tires.