OnlineTires

Do not order from this company, once you place the order on-line you are on your own. Called several times and of course no answer, have emailed them on their website link and no response. Steps taken:
1- Placed order on website.
2- Paid with Credit Card and the amount was charged within a couple of hours.
3- Confirmation of order via email and with Fedex tracking number.
4- Nine days later NO RESPONSE by phone or email,
5- Fedex tracking is still showing order pending for pick up. The delivery day has changed from August 8th to unknown at this time.
Again DO NOT WASTE YOUR TIME with this company.
Next step is to cancel order some how, Call CC company and have them cancel the purchase and issue a credit. Report this to the Better Business Bureau

Placed order on tires that were in stock. Received email that tires had shipped the next day with tracking number. When you check tracking on FedEx, the tires have not left the facility. Cannot get a hold of a person in customer service or tracking. Finally, only way to get a live person is to select option for new order and after some digging, the tires never left their facility and had I not called, they would have never shipped them. Still waiting to see if they get shipped.

Ordered a set of tires from this company, they called me 2 days later tires not avaliable had to choose other tires. Started investigating a bit there telephone number online does not work, better business bureau has many complaints about them. Finally called the woman's number that called me not the number online made many attempts to contact online and email no response. Finally called this woman cancelled my order 5 days later no refund and can't contact them anyway would not buy anything from this company terrible customer service

I Ordered a set of tires waited a week was told they were out of stock. Then was asked would I pick another cess which I did. And waited another week and a 1/2 ended up calling them to find out they were not available either asked for a 3rd such and no luck. Asked to speak To a manager but was always at lunch. Put a review on Facebook had a manager responds that they will try and make this right and nobody ever contact me back. This tire store is not work buying from by tyreke Hey a little bit more money and get what you Order. Stay away from online tires.com

A one star doesn't even describe how horrible this place is! My tires are low profile so I couldn't just go to a tire place to get my tires changed. So, I went online to find some tires that fit my car and could get here quick. Ordered the tires 225.35. R20 on a Friday and needed them fast because I was going on a trip. When ordered the delivery date says 1-3 days! Which is what I needed because I needed them ASAP. Once they took my money they never processed anything until the next week and said my tires would take 3-5! The whole reason I chose them is for the quickness yet once they toook my money they say it'll be a week! My delivery date was the NXT Friday. So, that Monday I called to get a refund because I didn't need them if it's not gonna get here I'd go elsewhere. They refused to give me my money back! To improvise I would have fedex leave my package at the closest pickup facility and I'd come get them in order to get the tires faster. ONLINE TIRES LOCKED MY SHIPPING! They refused to unlock it to where I could get my package even tho it was my money! So I had no choice but to wait until Friday. They got there that Friday morning so I coouldnt leave for my trip until Friday. Check the tires and THEY SENT THE WRONG ONES! My rims are r20s they sent r14ss NOT EVEN CLOSE

I was looking to buy a new set of tires and I look all over the internet and almost every place I got a quote from it was like $130 dollars more and after I looking over again I found online tires be the cheapest and by looking the reviews honestly I was a little be skeptical to get tires from them but anyway after I read them notice almost most of the reviews had nothing to do with their ability to get you cheapest tires so I decide to give them a try and pay off even tho I'm from Illinois and OLT is in California I was expecting the tires a week from the date that I order them. The tires were at my door step the next day amazing good place to order tires if is what you looking for

Someone there charged my account twice. When I tried to call, the costumer service line never picked up. Finally I tried on a friend's phone and they picked up on the first ring. The guy on the phone wouldn't believe me and wanted me to give him my account number. After 20 min he magically finds where I was charged twice. Says he giving me a refund.
Haven't seen it yet. I have the attorney general of WA State looking into it. Nothing yet. I can't seem to get my money back. One of their employees literally stole money out of my account

I should have read the reviews BEFORE I went online to buy a set of tires, but I needed new shoes ASAP. So I look at a set of 4 tires late one night, price was by far cheaper than anything else, which seemed a little too good to be true, in hindsight. Shipping clearly stated it was free with estimated time of 1 - 3 days delivery. The next morning I noticed that one of the tires on my car had a bubble and realized that I needed the new ones from online tires expedited to me. I called them 3 times and no one answered the phone and I started to think it was a scam...
I finally got a hold of someone with a very thick accent and realized that OT saves $$ by outsourcing phone calls overseas, never a good sign. I relayed my issue and asked to pay to have my new tires shipped to me overnight or 2nd day. They came back and said it wasn't possible, so I repeated their own website claim of 1 - 3 business days and asked if I could expect them that soon. No, clearly they had a different website in Kuala Lumpur as they proceeded to tell me I would be waiting 5 - 7 business days. I asked why the website had that claim then, so they put me on hold again and came back with a slightly less worse offer of 3 - 5 biz days, no way to ship any quicker even with extra payment. What?! How does a business set up to ship all their orders not have any means or channel for exceptions, special orders etc? I was willing to pay the cost of the tires again just to get them shipped faster.
At that point I was getting impatient, so I just asked to have the order cancelled as I knew Tire Rack would ship for free 2nd day. They told me it was, but couldn't give me any kind of confirmation # or proof of the transaction. I became uneasy and figured I was being scammed, they would keep my $$ and stonewall all phone calls until I gave up on my $166. I insisted, the lady on the phone said she would have to call the warehouse and would call me back. I verified my phone # and waited for a call back... never came.
Sure enough, the charge went from pending to posted on my cc, so I called them and had them call OT while I was on the phone so I could get proof of who I spoke to and that they would be forced to refund my transaction. Finally we got ahold of someone there who said it could take 3 - 5 days for the charge to be posted to my account, I insisted on a name, phone # and confirmation email. In case anyone else has the same issue, his name is Jilles Almario, phone # *******473 x*******. The email says the business is in Vernon, CA, but no way are the calls going there.
Best case, this business has terrible customer service and a very inadequate or cheap shipping system with no alternate options, as well as a deceptive and disingenuous website claim on ship time. At the worst, they're scammers and need to forced into refunds by spending a disproportionate amount of time with phone calls and a third party mediator, if you're lucky. We'll see if the charge actually refunds to my card in the next week... I will never shop with them again, this was an agonizing experience. Proceed at your own risk if you choose, good luck with that.