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I ordered tires, the called and said the tires were out of stock. I said ok I will buy elsewhere. They proceeded to charge by credit card and refused to supply a refund! I was totally in shock and now I have to dispute the charges w/ my credit card company. I am going to file a legal claim against them for violation of the NJ CFA which is our protection against consumer fraud here in NJ.
I have to admit that the prices were good but don't look at anything with a rebate because they don't honor it. Talked to customer service at least 6 times and they kept lying to us the whole time. List out on a $100 dollar rebate from Goodyear. Filed complaint with BBB
I will say they have fair deals but if you have a issue don't expect it to be handled professionally. I have called numerous times to be told its being handled and they will call me back and also send and email to that effect. No supervisor is ever available and but they just say the same thing likes they are reading a script. They claim to be in California but I think there call center is over seas in the Philippines. I had called a few weeks ago and was told a new tire will be sent and I will get conformation of it within 2 hrs... LIES. That day I thought ok they seem to be taking care of the matter so I ordered another set of tires for another vehicle I have, if I'd knew they were lying to me I would've taken my business elsewhere. After 6 plus calls Im hoping today they are not lying to me about sending me the lost tire which has already been paid for. Sadly I have to hope they are doing the what they say. Today I left a message on the supervisor voicemail, lets see if I even get a call back. I doubt it!
They charged my card and it was declined (even after successful order on website) but put my funds $500 on hold for two weeks. Do not buy from this company.
I placed an order with then because they had the best price guarantee and fast shipping, (1-3 days). One the order was placed I received an order confirmation stating such. The next day I received tracking stating I would receive my order the weekend. Monday after not receiving my order I called and inquired about delivery. Customer service stated they were researching and would get back with me. After no receiving any response after 2 days I called again and went through the same process. 3 weeks later still going through process. Speedy, I think not and no one can provide me with shipping information. I was also advised, due to not being able to locate my order, another order would be shipped with new tracking, No confirmation, no order, and now I can't get them on the phone.
I wasn't very confident to make a purchase after reading some of the reviews but I had no issues at all. I bought 4 Atturo Az850 for my Charger and they arrived in 5 days. Unbeatable price and I will buy again.
BMW had a flat a few months back, I was stuck and had to pay top dollar for 2 rear tires to get the car home. So now I wanted to get 2 for the front, Continental SSR Runflats. My wife drives this so with no spare I want the runflats despite the not so good handling. I always buy tires on line and have never had an issue. So I find these for $25-40 per tire cheaper than anywhere else, so I order. No email nothing in return, then I check reviews and see the bad, I get worried and call the next day, I got some one right away. Then I get a order confirmation email, the next day I get shipping via Fedex. The next day they are delivered from a warehouse close to my home, which most tires come from in this area. I was very careful to check the factory/model number not just was written on the side, Continental makes a few similar tires, I got the exact tire I needed in 3 days and save up to $80 total.
They will not answer the phone and there is no voicemail so you can't even leave a message. I was sent someone else's tracking number. Been nearly 3 weeks still no tires and I spent over $1900.
Ordered 2 tires over week ago.
Online tires stated delivery week later but failed to deliver.
Contacted them 4 times and they said they had failed to send off the tires as statex by them.
My advise is to stay clear of this company ad they cannot deliver and poor service from them.
Contacted my CC cpmpany to get refunded.
Was very concerned after reading reviews about lack of service, wrong tires, no tires, no refunds etc. But had already ordered the tires. Well I had perfect service. The tires arrived in 3 days following a holiday weekend, price was the best I could find and were exactly as expected. I will be shopping with Onlinetires again!
After reading some of the negative reviews I was a bit worried, but received my two tractor tires in 3 days.
Fraud. Needs fined and shut down in my opinion. This company seems to be affiliated with American Tire depot and ATV inc from the Philippines. I have to cancel my credit card after this is over because they are so dishonest. We don't need companies like that in America. Everyone should File with the FTC and state of California to end this abuse. I bought in stock tires, a shipping label was created, but the tires were never sent This went on for a month almost and 12 hours on hold. STAY AWAY!
Excellent customer service by Anika, even gave us her direct line if we had any problems, which we did not. Fast 2 day shipping. The order was correct and will definitely shop here again. We recommend them for tire purchases.
While I'll agree with other reviewers that customer service could be better (I was a little nervous I didn't get confirmation of my order until after 5 unsuccessful phone calls and 2 e-mails), my car brand specific, high performance tires arrived at my east coast home just 5 days after ordering and in perfect condition. Moreover, the price was much better than from other retailers. Maybe Covid-19 related staffing problems are causing customer support issues? I don't know. Regardless, Onlinetires.com seems able to deliver on the goods that count most and I'll be ordering from them again in the future.
"(We promise to be here for all your online tire needs)"
This is what they say in The Who we are story, they don't answer the phone or get back to emails don't offer a tracking number unless you get threw and ask for one and they say the have same day shipping before 11: am they don't. Take down the 11: am tag line if you don't plan on doing it or at less let the buyer know. I should have went back to tirebuyer.com or Costco this will be my last purchase.
I ordered two tires on 8/19/20,8/22/20 only one tire at time of delivery but refused to accept it, called them 8/24/20 Monday morning and I finally received both tires the following day 8/25/20
They sent me the wrong tires (an inferior brand and model). They did promptly provide me with a return label, and I sent the incorrect tires back.
But they never then sent me the right ones. They stopped replying to my emails and are impossible to reach via phone. I am seeking resolution through declining the payment through paypal. Really garbage company here.
What a joke. Will take your money and you will never get anything or get ahold of anyone on the phone. Can not even get an email back from them.
I bought 2 tires from them only received 1 tire and the 1 tire I received came in with a ripped bead been trying to call them to see if I can get my money back and no one answers
Ordered tires from them they never showed up I did a review on them then they said they were out of stock do not do business with them they are fake
