OnlineTires

Chris Sybi just stole my money from my credit card and no tires, no refund. He refused to give his manager's phone number and advised to file a Police report He doesn't care. Offer additional discount promised to email the confirmation and didn't give me that discount and charged more than Tires even cost. But who care there are no tires! Will open a claim with their company due to fin losses but please be aware of this company. They want your credit card info and they will not do business as they promise. Unfortunatly I have to deal with it and with a guy who is not picking up my phone even after he understood that I caught him on bad faith business.

Crooks didn't cancel order 5 minutes after ordering won't take back and says I'm out of luck good luck

I ordered tires over the phone on monday. My car failed because of my tires. I was promised that they would be there by thursday, if not, sooner. Never got a tracking number. Call wednesday morning for a status update and was told the order was in pending. I told them to cancel my order. No refund in bank account 5 days later. Called about my refund and was told they was shipped out to my mechanic and they would have to be rejected and sent back to them for a refund. I will never deal with this establishment again.

Do not purchase anything from these scumbags they will take your money and wont send send you $#*!
Just read the reviews there are thousands of victims like me who ordered and paid for tires they never send some says they received none matching damaged wrong tires after six even months and they will never cancel your order if you ask, ones they got your money they will send you a fake tracking number and you could be spending hours and hours calling them you will get no where they wont answer your call neither respond to any email you send them, Just stay away from those SCUMBAGS_onlinescum.com,, they are bunch of thieves ripping off people.

After confirming price and availability from Online Tires salesman John Munguia, I ordered two Cooper Discoverer STT Pro tires. Upon receiving delivery confirmation for TWO tires I drove an hour to my shipping-service store to find that only one tire had been delivered. I immediately emailed Mr. Munguia, who replied, "The shipping department just informed me that the warehouse that shipped out the tires only sent 1 tire because the other one was defective. We cannot locate another one of these at this time. We can either offer you a different tire or a refund." I did not bother to ask Mr. Munguia three obvious question: Why I was not advised of this problem PRIOR to shipping only one tire? Why was I charged for two tires when only one was available? Why I would want one "different" tire? I requested a return-shipping label (in case I could not find a match), located and ordered a match from Tires Easy, and emailed Mr. Munguia to process a refund for the unshipped tire. He told me to "reply to the email that you received with return shipping labels. That is the department that will be refunding you, not me." In other words, this salesman was happy to be responsible for the sale, but not for helping when his sale went bad. I obliged and was told by "customer service" that Online Tires would process my refund AFTER I returned the TIRES they shipped! I emailed twice more (the second time including Mr. Munguia) to clarify that Online Tires only shipped one tire and that I wanted a refund for what they failed to ship, and was twice told, "In order for us to process refund (sic) we need to receive the tires that you received."

Had I read before placing my order the many complaints lodged with the Better Business Bureau against Online Tires, I would not have attempted to do business with a company that apparently employs staff willing to participate in unethical practises. Whether or not Online Tires remains in business much longer remains to be seen, but I WILL be repaid for the unshipped tire – even if I have to travel to collect the funds in person.

This review has been posted at a variety of sites in an effort to protect others from being ripped off by Onlinetires.com. Online Tires' partnering sales outlets and competitors, the Better Business Bureau, PayPal, my charge-card company, and Cooper Tires have all been offered or provided copies of my allegation-supporting correspondence.

I made the mistake of using another website to apply for the same credit line that this company uses. I wasn't able to use the New credit line successfully on this website but John saw that happen on his end, called me up and with a rep from the card provider also there, we were able to get me a set of tires shipped out. They fixed my error and free shipping! I'll be back for my other cars when they need it. Thanks again John.

Purchased 2 Cooper Cobra tires from Online Tires. Com in June. The day after the tires were installed, One tire showed a large bulge on the sidewall. Had the tire dismounted and it has a defect, split in the bead area not caused by mounting the tire. Have conversed with several managers and agents at Online Tires and was told I was getting a full refund for the bad tire after sending them pictures of the defect. Now 3 months later, several emails and several phone calls they are saying they will not cover the price of the defective tire they sold me. Very poor customer service. I have been lied to about the refund, emails not responded to in weeks. Can't think of a worse company to do business with. They will tell you 1 thing and then change their mind a couple of weeks later. DO NOT BUY TIRES FROM ONLINETIRES.COM. If you can't get any customer service on a defective item, you should pay a little more from a reputable company that will stand behind their product. onlinetires.com and Cooper Tires won't help you at all if there is a problem.

DON'T BUY TIRES HERE! In my experience I purchased two tires of their website. A few days later i received a voice message from their customer service department stating that the tires i ordered were no longer available and that i will be issued a refund. So long story short, I got my refund ONLY because i threatened them with a lawsuit.

I ordered 4 Goodyear tires, two in one size (for the fronts) and two in another size for the rears. They gave me a price which was good. Once I got the email showing they had been ordered the price was higher. Chris (the salesman I worked with) failed to mention that $75.00 of it would come off in the form of a rebate. I wasn't happy with that since he never told me but I'll let it slide. He says he already filled it out for me and submitted it. Okay. The two front tires show up but no rears. I called and left a message. 2 days later I get an email from Goodyear stating the rebate was filled out wrong. I called Chris, and he said to forward him the email and my receipt and he will correct it. 2 days later I get another email from Goodyear stating that it is still not corrected. I called Chris and emailed him and no answer. This was Wed 8/11 and today is 8/14 and still no answer. On 8/13 I get another front tire, so now I have 3 front tires and no rears. I called Chris again, and it goes right to voicemail. I called customer service 9 times before someone answers. I spoke with "David" and I tell him what is going on and to just send me a return label for the three tires. I was over at this point. They can't get the rebates done right, so there is a very good chance I'll be screwed out of the $75.00 and they can't even send the right tires out, or return any calls. He says he will send me the return label as soon as we get off the phone. You guessed it. No return label. I called again and spoke to "Kameel", and she said that the return label will be issued in 24 hours. Still nothing. It gets better. I come home today with a 4th front tire! Yup. I have 4 tires the same size when my invoice clearly shows that there should be two of one size and two of another. So, now I have to call back on Monday to see if I get an answer, and hopefully get the return labels or I'll contact my CC company and get it taken care of through them. I will not be screwed out of over $1,200.00

Trash... order from www.speedytire.com... this not paid... they just have trustworthy customer service.

I ordered a tire on July 3 and received a fedex tracking # indicating a delivery date of 7/9/21.
The Tracking # was not a valid # on the Fedex website. After trying to contact ONLINE tires.com through the Walmart.com website where I placed the order Online tires. Com responded on July 9 that they did not have the tire. So I had waited six days for them to tell me this. The tire showed as available on the online tire website on 7/9, so why they lied to me I do not know. I ask for a full refund and as of 7/14 they had not started the refund process yet. Beware do not use this company

I received what I believe is terrible customer service. Ordered tires Saturday and was told they would ship out Tuesday. When I called Tuesday evening to check on tracking I was told that the order was placed and tires on the way but tracking was not updated yet and the warehouse was closed. The agent assured me she would update me Wednesday with a tracking number. Wednesday came and went and nothing...
I called back Thursday and asked again, she said she would check and we were disconnected. So I called back on Friday and got the same agent, I asked again. She said she would check and put me on hold for awhile. When she came back she said that she didn't have tracking information but the tires show they were shipped. I reiterated the need for tracking information immediately because she had promised to follow up on Tuesday and not come through. She told me she emailed them and they didn't respond and asked me to wait until Monday for more information.
I responded by reminding her that she promised she would call them on Wednesday and not email and she corrected her story. Then I demanded she get me tracking information or cancel my order and she said she could not because it had already shipped. I again asked for tracking information as proof, she wasn't able to provide it, so I asked again for tracking info or cancelation. She said she would "try to cancel it" and hung up on me.
When I called back a gentleman answered the phone and was just as unhelpful. I have an order placed and cannot get my tires and have to wait days to get a refund. In my opinion this is a terrible company.

I ordered a set of BF Goodrich tires in April 2021, and purchased from On Line Tires ONLY because they advertised a $70 rebate on a set of four. Well, the tires arrived ok, but when I tried to submit my rebate to BF Goodrich, they informed me that On Line Tires was not an authorized dealer and they were not honoring the rebate. On Line Tires gave me a run around about it, and finally I just gave up. So I'm out $70 and a lot of time and aggravation trying to secure what should have been my rebate, AS PROMISED. This is what BF Goodrich sent me, in response to my rebate inquiry: "The offer is for valid tire purchases made at participating dealers. The dealer indicated on your redemption did not participate in this promotion on the date of purchase." My advice: shop elsewhere.

I ordered tires from this company approximately 2 weeks ago and the tires have yet to arrive. I am starting to believe it is a scam. More to follow...

John was the representative that was assigned to me. And he was really helpful throughout the process. He was very helpful. And the tires cane super fast.

Switch and bait and no refund. These people refuse to give me refund on two orders unless I buy substitute tires. Holding me hostage for $600. Scam! Read other reviews with similar scheme.

Do not order from these people, you will wait over a week for a tire that is coming from 5 hours away. I live in San Diego and ordered a tire on Friday 5/14 at 11:30am. It states on their website that orders before 11am get processed the same day. OK I understand that it won't go out that Friday but they don't process the order till Monday so I think its going out then. NOPE! With no communication or accountability for their process the tire does not get shipped till Wednesday and the only way I found out was by calling customer service to find a person David is his name who is no help and his word is gold as you cannot speak with a supervisor or anyone else about your situation. I understand that companies are spread thin but I have had to resort to numerous UBER rides for work costing $100 each way as I work 25 miles from my home. This is a company you should avoid at all costs

I ordered two tires from here and I'm on the east coast. The tires came from the west coast. They delivered one and charged me for two. Still pending with no response or delivery date. Do not order from there