OnlineTires

I have been ordering tires from Onlinetires.com for over 7 years and it could be longer. Recently I need help locating the right size Delinte tires as when I went online I could not find what I ordered before so I called and was provided excellent support from John. He even stayed on the phone with me to walk me through processing my order online so it would be linked to my account. Also, John verified my order was processed successfully and followed up with a confirmation number of my order, and offered me to reach out to him directly should I need future support. Truly an outstanding experience and I look forward to continuing working with this company in the future!

The salesman Christopher Sabil is the most dishonest person in my opinion that I have ever dealt with. I repeatedly was told I would receive a full refund after Sabil messed up the size of tire I was ordering. At least 10 attempts were made (phone & texts) to resolve this issue and every time I was told this is being taken care of and I would receive a FULL refund, to add insult to injury every time I called, I was placed on hold for very extended lengths of time... I am too embarrassed to say how long, made me feel like a fool
I can honestly say this was my worst buying experience ever for a product

Had no problem reaching anyone by phone. John was fantastic. I got the tire even earlier than promised and got the best price I found. John was also very quick to text to me when I had a question. I have no complaints. They are one of the few places that had the tire I was looking for.

On February 3,2022 I placed my tire order via phone and paid in full $710.45 on this date with my credit card. The salesperson's name was John. He put me on hold prior to ordering to apparently confirm with his vendor that my tires were still available in which he stated they were. I was told that my tires would be shipped within 3-5 days, and that I would receive a confirmation email to track shipping.

When I did not receive a confirmation email from Online Tires within a week's time, I called back Online Tires on February 10th to inquire on status. I was told by the same salesperson John, that my order was cancelled by them. I was never notifying of this cancellation. I asked why my order was cancelled, and John stated it was because the tires are no longer available. I told John this does not make any sense, as when I ordered my tires via phone from him personally, he put me on hold to confirm with his vendor that the tires were indeed available. I immediately requested to speak to a manager/supervisor. He told me none were available, however, a manager named Anika would call me back.

Please note I have been trying to reconcile this issue with Online Tires manager Anika since February10th (over one month now)! I have called multiple times, been put on hold for over 1 hour on multiple occasions, had my calls disconnected, and was actually hung-up on when a representative finally answered the phone and I requested to speak to a manager. When I was lucky enough to actually speak to someone and requested to speak to Anika directly, I was told she was not available to speak to. On the two occasions I was miraculously able to break through their call screening and actually speak to Anika (on February 11th and 24th), she promised to investigate the issue, locate my tires and/or provide me with a 100% refund, and call me back. To date I have not heard back from Anika and/or anyone from Online Tires and have NOT received my refund! I have even sent Online Tires.com messages via their website and via emails with NO RESPONSE! I have given up on calling them, as I now truly believe they have my number on caller ID and will never answer my calls! They are a total scam company! How I know this to be a fact is upon my investigation into this company after my nightmare experience, I found out via postings on the Better Business Bureau (BBB) website and other business review websites is that they pulled the same exact scam on multiple people and stole their money! Further, to solidify with 110% certainty they are a total scam, I recently went back onto their website to find the exact same tires that I ordered on February 3,2022 posted as being available and for sale on their website!

I have opened-up a fraud case investigation into this company with the City of Vernon California Police Department! Vernon, CA is where this hack scam company is located. In addition, I am currently working with my attorney to file a criminal lawsuit against this company for fraud! Stay tuned!

They take your $$$$ real fast but dont deliver for weeks! Then only ship a partial of the order. They must have Caller ID because once you call to discuss issues they put you on hold and dont pick back up return calls.

They claim overnight frieght. It took over a week and they wouldn't accept a return after I had to buy elsewhere to get my car back on the road. Now they won't even answer the phone or reply to messages. This place is full of cons. Run dont walk to Discount Tire or Tire Rack. They are reputable and interested in your satisfaction.

Called in and Talked to John M he was very helpful and found the tires I was looking for right away. I was ordering these tires for my father so when I needed to call and get his CC number John was very understanding and held the tires for me. He even went as far as sending me a text with his personal line so I didnt have to wait on hold when I called back. I would give John and Onlinetires.com a 5/5 any day. I will be ordering all my tires from them in the future.

I bought two brand new tires and paid for road side hazard insurance. When one tire failed, they refused to stand by their warranty. Don't do it, you will be treated like crap if you have an issue. It took me a month before "customer service" finally denied my claim. Ridiculous company. Just go to a real tire shop who will honor their product warranty.

Hey whoever is reading this, This company is a great company to work with. THEY ARE LEGIT! Based out of Los Angeles CA. I order my tires last Monday and they delivered with 3 days. Im extremely happy with the tires I got. Chris was the sales rep I spoke with he gave me a great deal on Michelin tires with a 80k warranty. And very efficient and fast customer service especially in these times of a pandemic.

I'm glad I didn't visit the reviews before I ordered. I normally do review but I was so excited they had my tires. However I'm glad I ordered through this company because my experience was GREAT! FYI ONLY

Order was received just as they promised good tires good price very pleased they were very helpful thank you so much

Ordered two tires for my daughter away at college (another state) the only confirmation I received was an email to rate their service, no order number, tracking number, anything? It has been a few days and I called just to make sure and they said the tires were out of stock? Guess the quantity listed as in stock on their site was wrong, great site maintenance. The operator that answered my call acted like I was inconveniencing her, when I asked how she was doing today... crickets. To bad as I was going to order 4 more for our car because the prices were pretty good. NEVER will they get a chance for my business. DO NOT try to waste your money here. Google the size of your tire and look at reviews, unfortunately I did not this time. They say my refund would happen 24-48 hours, they had better hope so.

2 months and my 4th tire has yet to be delivered. Customer service sucks. Don't waste your time with them.

Made an order #******* and was advised after I had to make the call that the order would not be fulfilled because the tire is "not in stock" and that my funds would be tied up for 24-48 hours. Will never purchase from this company again and advise others to steer clear.

I ordered a set (4) of tires from Online Tires In October of 2021. I received the order in approximately 5 days, which I was satisfied with the shipping time. The problem was I only shipped (3) tires. I have FED EX delivering the (3) tires to my residence on video. I have sent multiple emails and contact forms to Online Tires with NO response. It has been (3) weeks now, and I have still not received a response from this company. They provide terrible customer service and I warn others when ordering.

BE WARE!
BE WARE! They don't even deserved 1 star. I placed an order on 8/17/21. They gave me the tracking #, but when I tracked it, it only showed that the label was created, nothing else. So I called them. They said there was an issue with the shipment. Therefore, they gave me another tracking #. Again, it showed that label was created, but nothing else. I called them and emailed them. They replied back on 9/9/21 acknowledged that there was a problem in shipment and asked if I want to wait to reprocess. I told them no, and I wanted my money back. No response after that. On 9/28, got an email saying that they want to confirm that I already received my tire. I told them that I did not received it, and I wanted a refund. They did not give me a refund, so I've decided to file dispute through my credit card company. The resolution came back today saying that because I canceled the order, the dispute was invalid. I'm taking the next step to continue with this dispute. DO YOURSELF A FAVOR, DO NOT ORDER ANYTHING FROM THEM! THEY ARE A SCAMMERS!

$40 cheaper than Walmart. I ordered an Achilles 205/50 ZR17 tire Sunday night with my debit card for $88 and free shipping. I received a tracking number. The tire arrived on the porch Friday afternoon.

Worst experience ever ordered tires got a tracking # that was 2 days prior to my order called sevral times no one knows anything and cant get a manager after 3 hour hold, i strongly do not recommend to anyone. Look at there other feed back. I wish i would of. Still waiting on a refund.