On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
More info on how to retrieve tickets or print I elected to electronically receive so far confusing on what to do?
I bought 2 concert tickets yesterday and I find out they charged me way more than actual ticket price! They charged me $87+fees+... but the thicket shows it value only $59.50! I called them and asked for refund but they said the sale was finalized and there is no refund! The worst experience ever. Dont buy anything from onlinecitytickets.com.
High surcharge for tickets. Concert date changed and they refused to offer a refund even though the ticket vendor (ticketmaster.com) was willing to offer a refund. Like Carmen A... scammed on ticket sales and a lack of good customer service. Sorry for the employees who have to work at a company where they lack ethics and money is their motive without customer satisfaction.
Fast service very convenient to use. So far I am very happy with the service. If all goes well I will use you again.
Always a pleasure doing business! Thank you for being so convenient to use. I will be back for more.
I bought my tickets for Juanes and Mon la ferte concert, it hasn't arrived, can you help me? My name is Edgar Torres Felix, I payed with my Rabobank card
Easy order, quickly received. Cheaper than other sites. Web site easy to use. Would use this service again.
I, too, am not pleased about the $40 added after the fact of purchase. Otherwise the process of acquiring the tickets was easy and I appreciated the data of seating areas available, where located.
Sight was easy to maneuver around, quick and simple, I would recommend this sight to anyone when needing to purchase tickets
Hidden additional fees that should be included in the original so you dont get slapped in the face after thinking you can afford it when its actually more. X2 tickets at $52 is $142?
Birthday giftFor a very good friend and grandpa, He doesnt really know what it is yet but hes gonna know in a few minutes after he gets to see me get through this thing out how I am I dont know what else to say but is its 100 characters yet
Don't ever buy tickets from this 3rd party vendor; they inflated the ticket price 100% and then charged an outrageous service fee of $188.00 for 2 tickets. The venue told us we had been scammed by this 3rd party. They do not refund anything and only offered to give us store credit of 50% of their service fee. The customer service manager kept telling us their website has a note indicating a price hike. They have hidden fees...
Would recommend this to many others
For when Im looking into attending another music event I will search through this site first off
Ordering the tickets could not have gone smoother. This confirmation process is a great pain in the $#*!. Originally I gave this a 4 rating, but now I have to create a account with a pass word and log in and write this review. The review feel like 5th grade and now I am writing a essay on a concert. Way to sap the fun right out of all of tads. This is how you get a 1 rating.
Not happy with the hidden $40 fee added to my bill, just as I see other customers are also saying. Plus I sent a previous email to you - that I did not receive any acknowledgement of receipt for my other concern, which was that immediately after placing my order; I received an email from you indicating that I could place a $20 off purchase price coupon AFTER I had already made my purchase - again, no mention was made of this PRIOR to placing my order. This coupled with exchange rate of 27% added to my purchase because I live in Canada, on my Mastercard bill (which I was already prepared to accept) made this a very expensive order. You should seriously consider placing as much effort into providing great customer service and provide transperancy of your payment process, as you do with all the other things that you do. Going forward, I will take my chances directly at the box office to purchase tickets at Shea's, and I will tell others to do the same, as this was NOT a good Customer experience for me. Thank you for the opportunity to pass this along to you, it is my hope that you seriously consider this review
I've made 3 phone calls today (5-1) trying to figure out where my tickets are. They said they should arrive by the end of the day tomorrow. Why am I receiving tickets THE DAY of the event. If I don't receive the tickets within an hour of the event, I will be upgraded apparently. I'm not happy to say the least.
$40 in hidden fees.
Unacceptable.
Even Ticketmaster has better service. No option to cancel. No option to contact a real person
Well I have received our Pink tickets. Process appeared open and honest with all fees and charges up front and a disclaimer about face value of tickets and what you actually pay being different Let's hope they work and we haven't been scammed.
Very easy to purchase tickets. Step by step. Highly recommend. I can't wait to go to the concert and enjoy it!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account