OneTravelReviews 1,673

My return flight was a nightmare. The airline was not the one indicated on the reservation so all of the baggage information was wrong. There was no carry on luggage allowed so it cost us an additional $70 to check in our carry on. The first flight departed and landed at satellite terminals not at the main terminal. The only way to get from one to the other was on foot. This caused a great deal of pain and stress as one of our party had mobility issues. The first flight landed at 9:41 pm and we got to the main terminal at 9:55 pm after running like idiots. The airline counter closed at 9:45 pm so there was no one there to accept our luggage and check us in. After causing a huge scene, we were finally assisted and managed to make our second flight. However, not without great stress and health issues for two of our party.

An absolute FRAUDULENT company. Seemed legit when they charged my card for the flight. Seemed fine when I was emailed an itinerary after my purchase. It even seemed ok, although odd, when I was shipped (fraudulent) paper tickets in the mail (that indicated CHECK IN REQUIRED). I shouldve known after not receiving an email from them ever since. Or that I couldnt check in online and the flight companies hadnt heard of my reservation. Or when I couldnt check in with my passport because the reservation didnt exist. Or when the assistant at the check in desk couldnt find my ticket.
The prices are cheap for a reason: They only deal in one-time customers. After they steal their money they move on to the next person. This is a criminal organization. DO NOT USE. Overseas travel is hard enough without having to purchase your tickets twice.

Bait and Switch - I confirmed a flight booking for $278 on Sunday evening, and made all my travel plans according to that arrival date. Monday morning I have an email in my box asking that I contact TravelOne. I contact them and end up spending a total of about 80 minutes on hold (over various times, one disconnect and two 'travel specialists'). I was told that the price had increased and they needed another $65 for my ticket. I re-read the booking confirmation that they sent me (that assured me that *I* would lose all my money if *I* changed anything), and there was nothing in their 'terms and conditions' in that email saying that they could do this. The woman explained to me that the caveat that allowed them to raise the advertised price was written in the Terms and Conditions within the website (I think it was, in legalese, and a click deep into the website's Terms and Conditions). Ultimately, I cancelled the flight through TravelOne, made my own reservations directly with the airline and a bus-line, and saved myself over $100 from what TravelOne wanted to charge me. It's a classic 'Bait and Switch' - TravelOne promises a service at one price, then when you commit, they ask for more. This is unethical, and I would recommend AGAINST using this site.

I booked a trip from Quito to the Galapagos Islands with OneTravel.com. Soon after, I read the reviews and got really nervous, because of so many negative comments. I made sure to confirm with the airline directly about our flight several times. I had no problem with my flight.

Someone in our party tried to choose their seat on the plane, not knowing it cost money to do so, and we were charged $72 because he picked which seat he wanted. Fortunately, the specific airline, Aerogal, we were flying on does not allow passengers to choose their seats. Without me even having to say anything, OneTravel refunded our $72, since the specific seats couldn't be reserved.

In Ecuador, people 65 years or older get half-off airline tickets. Most travel agencies and on-line booking sites did not ask our age, and therefor did not apply the senior discount. Onetravel did ask for our ages, and my Dad got his plane ticket half price, saving him around $200.

I have used onetravel.com for airline tickets to South America and have found them to be the best prices after weeks of searching. It was easy to make a reservation and and after making note of all the information I found it easy to confirm my flight with the airline I was flying. I know before purchasing that I am buying tickets that have many limitations. I would recommend them to any savvy traveler who wants to invest a little time to save money.

Tried to get cheap tickets for me and a friend to Korea. This website is connected to a couple others, including Cheapoair and cheaptkts.com, apparently. The second I hit "book", they throw the price up by at least $600. So they lie to you right off the bat. After trying to catch these "sold out deals", I get a phone call from a representative who, all of them, had accents I could not pinpoint. They tried offering me a lower rate, I gave them my credit card information, then after it was booked, he told me one of the tickets were a little more expensive. By a couple hundred bucks! It all seemed really shady so I cancelled it immediately, never got a confirmation, and my credit card was held up for a week before I finally got my money back. A lot of people say they're charged double or their reservations don't exist and are left stranded. AVOID "CHEAP" TICKETS AT ALL COSTS!

ONETRAVEL.COM I checked for flight ticket prices to India. They show one of the lowest prices online, but they are crooked. I attempted more than five times to type in all my information and credit card information, only to return sold out. How can tickets from different routes be sold out instantly in a matter of 2 minutes? Their online prices are a scam. I wasted a lot of time trying to book online. When I call their toll free number the prices are always $300-400 higher than the prices they have online. Most agents sound Indian. The company is a desi crooks company, dont waste your time with them.

Just awful if you need to contact by phone. Wait over an hour. Every few seconds a dumb announcement 'please have your booking number ready so we can assist us faster' 'you can find answers to FAQ on our web site' 'thank you for continuing to hold, a cust svc rep will be with you shortly' 'please read our terms and conditions while waiting' 'our customer svc specialists are currently assisting other travelers. Please continue to hold' Some messages also in Spanish. Why you need multiple languages at this point?

Worst site Ever. They do have cheap fares which I got lured in. What I didnt expect was it choosing flights for me totally different from the dates I Actually asked for.

I booked on a weekend and didnt get to check booking confirmation back when at work where I sued my work email. Turns out it was 3 days different from my specified departure and arrival dates specified! Flight to vegas was $232 for 2. To rebook, it cost me ANOTHER $236 additional. DOUBLE! What a rip off. They got their pound of flesh but I will NEVER EVER use them again. And I'll make sure No one else I know uses them. Should have stuck with Expeedia or ORbitz. I never had this problem with them before. Im sure Ontravel would'nt stick around for long. With dissatisfied NEW customers all the time like me preaching how HORRIBLE they are.

I would recommend everyone to use one travel.com to purchase tickets to any parts of the world. The representative was very knowledgeable in helping me with my purchase. After my trip, I received a courtesy call from Sally and I was very impressed how she asked her questions. These are the kind of people you want to do business with. Has said previously I would recommend everyone to use travelone.com as their site for purchasing tickets.If I was to buy another ticket just now my first choice would be travelone.com.