OneStopPlusReviews 120

I placed an order in March and paid by Paypal. One item was backordered until April (not a problem, it wasn't a rush item). Main order arrived in March, backordered item arrived in April as expected. In May, they sent me a collections notice. After about a half an hour on the phone with them, it turns out that the Paypal transaction hadn't gone through for the backordered item (a problem with their processes, not my account). They tried it again a few days later and it went through without a problem. The collections department was never notified that it did go through, so they proceeded to contact me. Bottom line--they created a situation, resolved it but didn't communicate that internally, and then made it my problem. Super shady.

I ordered a dress for my son's wedding on 3/19/12. Got a postcard telling me that it would be delayed until 4/20/12. He gets married on 4/27/12. Do I take a chance that they may actually send it? I tried their online chatting but could get absolutely NO information about it. Why bother with a "Chat" if you can't tell the customer anything? I was told I would not be charged until they ship. Waiting to see if that has happened...

The prices are okay, the quality is some times to be desired and sometimes awesome. One time I ordered a shirt, and it was COMPLETELY different then the catalog, I sent it back, and they sent it back to me, a bit weird. Also i just bought a night gown, and it said slippers come at a discounted price, I never got the discounted price. For some reason this website also goes down every night at midnight for half an hour to 3 hours, it really upsets me cause this is when i'm up and my kids are in bed. Very inconvient!

Everything looks beautiful on the models but the quality I received of items was quite poor and I have returned everything I purchased from them (several orders as I tried several times) but one item. Was really ticked as they tell you get free shipping if you purchase their $19.99 (I think the price was) shipping for a year and YOU CAN CANCEL AT ANYTIME. However, if you RETURN the items and cancel they charge you the shipping free. Sizing was really off as well.

They very rarely have all sizes of everything they offer in catalogs OR on their website. When you order, their normal SOP seems to be to back-order things.
Ordered two pieces of a bathing suit that were separates on 6/6/11. Was told the bottom was ordered and shipped, but the top was back-ordered until 7/18/11.
Just went to check to see when the top would be coming, and found in Order History that the back-order of the top had been cancelled, without them ever sending me a single notification at all.
So now I'm stuck with a bathing suit bottom, and no matching top to go with it.
THEY SUCK!

Never use this site! I'm still waiting for my item even though UPS has no record it ever shipped! Just try to get these third-world idiots in "customer service" to comprehend what you're trying to tell them! They just keep reading from scripts!

When are Americans going to stand up & refuse to shop with companies that use outsourced customer service and technical support? Not another dime of my money goes to this company or ANY of the merchants under this banner - i. E., Roaman's - Jessica London - KingSize - Avenue - Taillissime - Ellos - Avenue Body - Comfort Choice - BrylaneHome - Ulla Popken - Torrid - Kiyonna - Lafayette - 8 New York - IGIGI by Yuliya Raquel

Boycott all of them!

Horrible terrible! Stay away from this store. I order some sheet sets and two comforters, but the confirmation email showed up totally wrong things. I have my print out order confirmation in hand which showed the correct things I ordered. I called costumer service and told them the order is wrong and they complained that I did it wrong and they can not cancel the order. The person on the phone is very rude and inpatient. I will call my credit company and will not pay for the order. I am so disappointed and very regret making an order from this store.

Placed an order with onestopplus.com using a coupon. Although the order was placed and confirmed, I did not receive the item. AFTER checking the status of my account online and NEVER receiving an email from onestopplus.com, I called the customer service department. I was told that the coupon was not meant for onestopplus.com, it was only meant for Chadwicks. Any orders that were placed on onestopplus.com using the coupon were canceled by onestopplus.com and not be honored. I explained that the coupon was accepted on the onestopplus.com site and that my order was confirmed on the onestopplus.com site. It should not be any customer's inconvenience of not receiving their order because of the company's mistake. I was told that they will not honor the coupon and basically that was the end of the conversation. I asked to speak to the supervisor, and I was given the same spill by the supervisor without any attempt of resolution. This order was meant to be part of a Christmas present for my mom. The order was only. 99. So, basically, I received bad customer service and a bad impression of the onestopplus.com over. 99. Will never attempt an order with them again!

I placed 5 orders on site. I got the mail confirmation from them that these are being shipped. In the order status, they mentioned it is shipped. But didn't receive it for many days. Talked to customer service rep, she said that order was cancelled as the coupon code that you used was not valid.

1) If coupon code was not valid, they why was it accepted

2) If Order was cancelled, atleast send a mail that order is cancelled because of whatever abc reason

This site has a LOT of cool stuff... but they are often out of sizes. I have put requests in for things when they come back into stock, but so far that has never happened. The few items I have purchased there were quite nice, even if the shipping is a bit steep. I recommend this site to woman who are plus size but don't want to wear potato sacks. Also, I have noticed that if you give an item a negative review, they do not publish it... so everything is skewed to their benefit, so I think it is good to be aware of this.