OneStopPlusReviews 120

BE VERY VERY CAREFUL WHEN YOU SHOP FROM THIS COMPANY! I have been shopping with this company for over 20 years NEVER had a problem until now. I ordered 5 items 2 pair of capris. On line they were listed for $24.99 each. When I got the catalog that was inside my shipment the price was $18.99. I called and asked for the difference {$12.00}. I was told no we are not allowed to give price reduction anymore. I asked to speak to a manager, they also said no. I told them that I would send back the entire order. I asked them so you are willing to lose a $150.00 order over $12.00. I was told go ahead and send them back but we can't give you the price difference. After all these years and this is how you treat your loyal customers? Trust me when I tell you there a tons of other places that I can shop and get way better customer service. Oh by the way. In the catalog it says original price was $26.99 crossed that off and put sale price as $18.99. I think there is a bit of a bait and switch of pricing going on here.

Lousy customer service cannot get anyone on the phone without holding on for over an hour cannot get anyone by chat or messaging and you never know when your items will be shipped or arriving. I don't know what's going on with this company but it is terrible although some of their clothes are very nice but I'm not sure it is worth buying from at this point the frustration is ridiculous.

I have three open orders with OneStopPlus, placed May 19, May 23, and May 30 2021. Today is June 2,2021. I was careful to only select items that were listed as "in stock." As of today, the status is "in process/not yet shipped." After waiting 35 minutes on hold for a customer service representative, I was told that the orders cannot be stopped because the warehouse is in the process of pulling them from the shelves for shipment. I asked to speak to a supervisor and was told that I was already speaking to a supervisor. I asked for the supervisor's supervisor and spoke with Linda from Full Beauty. Linda insisted that I did not purchase anything through OneStopPlus, but that my purchases were made through Amazon. I learned that one of my purchases was, in fact, made through Amazon, even though it appears on my order history with OneStopPlus. Linda stated that the other two orders could not be cancelled under any circumstances.

I placed an order on Feb 27, it is now May 28th, still no order. It states on the website that it is processing. It has been processing for 15 days. It is one shirt, you can't tell me it takes 15 days to pull, package and ship one shirt. On top of that, once it finally ships I was informed it would take 7-10 business days to deliver. I bought the shirt in the middle of winter thinking I would have it in time for summer, but it will be June in a couple of days. Sure hope I can receive it soon to wear this summer. They can't tell me when it will ship, but they sure can tell me it is processing and can't be cancelled.

I currently have 4 orders and all are over a month old but still no deliveries. No expected delivery date. No answers! Every call to CS is not answered. They are only taking calls if you are ordering. They are too busy to help answer questions especially regarding orders that you have not received but paid for. I now call and select 2 to place an order so I get a live person. If you select anything else besides placing a new order, you get a message stating they are overwhelmed by the influx of orders for their spring collection and can not take your call right now! NOW THAT IS CUSTOMER SERVICE AT ITS FINEST!

Once I get a live body in customer service, I get the run around and you can tell they are making it up as they go and they don't know, they can't even give you real accurate info.

I shopped Catherine's before they closed their stores! Shame on you Catherine's for picking such a piss poor company to take over your legacy and shame on your employees for being willing to lie to customers.

No one can look at a computer there and give you a straight answer.

BUYER BEWARE!

I've shopped here for the last time. My last ordered was placed on May 4 and was just mailed on May 25. I tried calling to cancel the order and the recording said they were so busy I'd have to call back at another time. I then sent an email to Customer Service & got no response. So, I finally bit the bullet and sat on hold for 50 minutes, only to be told that the order was in process so it could no longer be canceled. That the warehouse doesn't look at notes in the computer, take phone calls or emails. What a way to run a business! Well they've lost mine.

Took over 1 month to get a order to leave the warehouse. Not to be discouraged, I tried again. One order on May 6 and another on May 8. As of May 20 NEITHER of them have left the warehouse. Lots of apologies but that just doesn't cut it. 3 times a charm for me. Will NEVER order from them again.
Tried to call for 4 days. Wait time over 1 hour. 2 Disconnnects in the attempts. I'm a pretty tolerant person so it takes a lot to sour me on a company. But, this one did it. Worst customer service I've ever experienced.

I've ordered from Roamans and Woman Within for years. Now that One stop plus has a corner on all of the plus size clothes they have become the worst company to do business with. Shipping takes up to six weeks to arrive. If it ever does arrive. They make you wait two months before they even consider looking into where the shipment went, when it clearly shows in their own tracking that it never left the warehouse. They have one warehouse in Indiana, I live in Michigan. How can they lie to me and tell me that they don't know which shipping company they used. It clearly states on the USPS Informed Delivery site that they requested a shipping label created and they never received the package. If you do call customer service, they yell at you before you get a chance to ask your question. If they ever do arrive at a solution, the item is sold out or one that can't be used due to season change. I'm so fed up with all the "passing the blame to the customer". As of today May 15,2021 they owe me $211.69.

This site(s) used to be my go to. I placed an order on April 20th. Today is May 18th and I STILL don't have it. Spent 45 minutes on hold this past Monday. Was told "It will be shipping out Wednesday or Thursday." Nope. Still showing 'in processing'. Also, I asked for a refund on my shipping ($20), since it's been basically a month. No, they 'don't do that'.
I'm honestly disgusted.
Oh... and they have this big stupid note above your order info saying "Due to COVID" *SHIPPING DELAYS* are happening. 1, it's not May of 2020... I'm pretty sure things aren't still THAT backed up anymore. And 2, they are blaming it on the shipping partners. But... if you haven't processed the order, how is that shippings fault?

HORRIBLE CUSTOMER SERVICE! Their shipping is higher than anyone else and they take their sweet time getting it to you with no communication whatsoever. I would give them a zero star rate if I could. How are they still in business?

I placed order April 21 2021---all items were in stock--They still have not even processed the order as of
May 10-2021--They must have lost all of their help---By the time they get around to pulling items to ship--Then they will probably be on back order---I had used a promo code--that did not include backorder or clearance items---They won't let you cancel the order--so I will probably be charged the higher price--Alot of items are always on backorder--I only live 3 hrs from their warehouse--but they charge the highest cost for the slowest shipping--It usually takes a month or more to receive anything--I AM DONE WITH THIS COMPANY---I WOULD SAY IT IS VERY POORLY MANAGED!

They have changed their name to One Stop Plus from Full Beauty. This is the 3rd name I have seen with the same company.
They have always billed me immediately, then a secondary bill hits my account from the individual company my purchase is from. Both holds sit in my bank until the order is processed & one will drop off. But if my order is for $50 then there is a hold for $100. Not cool, they blame my bank, my bank blames them. ‍
I placed an order over a week ago, can't get any information. Unable to chat, they are "all busy with other customers, try again later."
Received a canned response saying they are expecting delays. Call during business hours, placed on hold for 38 mins to get nowhere.
Called this Sunday morning & told that the order is in process & they cannot cancel the order & refund me. I will have to wait until the order arrives & then ship it back to get a refund. I was told that to cancel my order they would have to shut down the warehouse & search for 1 orser through 400k of them.
Doubt seriously there are that many being processed... even so, they should be able to do that with computers. I even explained that I placed an order with Amazon after I placed this order & not only have I received part of the order & when they realized they couldn't get the rest of the order, they not only canceled it but refunded me the expense immediately. However I ordered this time through PayPal & only one change has hit my bank. Wonder how that happened. ‍ hmmmm. This truly is my last order.

I've shopped Woman Within for years without incident. Now, I believe, since the parent company went bankrupt & OSP is now in charge, they are having plenty of issues. I ordered almost 3 weeks ago with only a snooty response saying its in process, after waiting 30 minutes on the phone. Really disappointing they've gone downhill so fast. I have doubts I'll ever see my order.

Whether it is onestopplus, Roamans, women with they're all the same… they send out email showing discounts (especially now during the holiday) no coupon needed, put item in cart, then 2nd item is chosen with discount. But item comes up different price. It shows the price that is discounted under item, then it shows
a different price in column where you pay. Called Customer service and must have gotten 5 different reason for the problem. Just stop offering discounts if you're not going to honor them. This happens all the time, terrible way to run a company. I will not order when I feel I'm being lied too… Hmmm "Bait and Switch"

Although I liked 2 of the items I purchased, I had to return 2 of them. This is where my problems began. It has been 3 weeks since I mailed my items back and I have yet to receive a refund. I called the customer service number and they said It would still be 7 more days. I asked for an email confirmation that my return has been received and they said "NO" they don't send emails. I would absolutely steer clear of this company and anyone affiliated with them. If I could give them a lower score than 1 I would.

Ordered button down items because I was having breast cancer surgery. About a week before surgery I called to be told my shipment has been sent out. Only one item arrived. Now it is a week after surgery and I still do not have the order. Waited 45 minutes on the phone to be told it shipped, but it has been in GA since 4/9 and they refused to track the package and see where it is. They said I have to wait. I will never order from these thieves again. Pure liars and cheats. Calling my bank to get my money back.

Never received the order confirmation email, never received notice that you have to cancel in 2 hours but did receive emails to buy more stuff immediately so I know my email was good. After 24 hours, I went online found the order number & went though the automated system which said no order existed. Called CS & they could not find with the order # but found with my name/address. Asked when I could expect the order, was told they didn't know when the order would be processed/shipped, this information was supposed to be on the initial email that I didn't receive the email but the CS & Sup said they did not have the information in the computer system. Asked to cancel the order, was told by CS & a Sup. That the order could not be canceled in their system since it was in the processing status. I advised that I would refuse the order from FedEX. I monitored the order for a couple of weeks, nothing happened, never processed, I removed my payment information from the account. Finally after 20 days I get an email the company & the order shipped & an email from my CC that it billed (not sure how since the CC was not in the account). Called the company & stated I would still refuse the shipment. Even went to the effort of getting FedEx to ship back to company but even they delivered the package today. (Contacted a sup at Fedex, they came & got the package same day). If I had of seen any of these reviews. I would never have ordered from the company, DO NOT buy from them their company is "hinkey"

They took our money and gave us nothing but made us wait so long that now we can't dispute it with our bank. SCAM SCAM SCAM.

I placed an order a lil over a month ago. But all that I have to show for it is a receipt. That says shipped with an invalid fedex # with a withdrawal from my bank account. Numerous emails unanswered about products I'll probably never receive. SAVE YOUR $ AND GO SOMEWHERE ELSE!

Used to be a good site but it seems they are on the verge of collapse. Customer Service unresponsive via phone (on hold for over 40 mins. As of this moment), or their online chat/email order inquiry. I think they may be in the process of going out of business. I ordered on April 3rd and order is still pending. I froze my credit so they won't get paid. I would recommend DO NOT ORDER. You cannot get a response from them and if you look everybody is having problems with them. Not even a 1 star but zero star is not a choice.