OneStopPlusReviews 120

I have ordered several times from this site and returned items and have never had an issue. I find the orders simple to track and returns are simple too. I have never had to contact customer service so I cannot speak to their effectiveness, however the fact that I haven't had to contact them speaks volumes. I do think their clothing can be a little pricey and I have received a few items that were really cheap but have learned to avoid those particular labels. Overall I am very pleased with them and will continue to shop the site.

I have shopped OneStopPlus several times. My most recent experiences have resulted in one less consumer. The clothing is rather shoddy and expensive now. In addition, I participated in a BOGO and purchased several items. Unfortunately, the items that were needed for winter did not arrive until AFTER Winter. When I placed my order, all items were in stock. After completing the purchase, I received an email stating that 1/2 the items I purchased are on back-order due to high-demand. Upon issuing an email and inquiry, I received a response from the company that was rather insulting. I am an educated individual with comprehension abilities that are aligned with my age and intellect. The absurd and insulting part of the email was in the last lines, which were in all caps and with text size that would have appeared on the first line of an eye chart, I decided that would be my final exchange with this company. Unless you are seeking high-priced clothing that should be placed in a bargain bin and customer service representatives that are insulting and socially inept, I would advise shopping elsewhere.

I have been happy with this company up until now. I purchased 2 parcels of clothing in excess of $400 +. I returned the items after the 90days (which the website said would be a credit note and I was OK with that as I wanted to purchase more) - but now after many attempts - though the "contact us" part of the site as they won't provide an email address to that I can talk to a real person - they have my $400 + of items and they are now refusing to give me a refund, or a credit or even send my items back. So they have my goods which they will probably now resell - and they won't give me a refund or even half the amount in a credit note so I can buy more items. Extremely disappointed with onstopplus.com and I now believe they are very dishonest and feel they can 'rip off' the online customers... Very unhappy in deed - and I would warn other to be cautious...

This company is just awful. The clothes are ill fitting. The customer service is very poor. And the promo codes are really scams as far as I'm concerned. I placed an order online using a promo code which was "accepted". Only after I completed the order did it show the promo code actually didn't go through. I then called customer service to have them correct the issue and was told they could not help me at the time of night I called (about 9pm EST) and I should call during the day at a different number. I called the number given the next day only to learn that it was specific to "card holder" billing issues and was then told to call the original customer service number. Once again, I called that number only to be told that because my order was at the time being processed, there was nothing they could do and I should call them back in 2 more days.

In the meantime, I poked around the website and found the promo code restriction area which made me wonder what items you COULD purchase using a promo code! I've never seen so many items you were not allowed to apply the PC to. This is where I learned the PC's are not applicable on plus sizes. Prior to unsubscribing to their emails, they would send me PC's adjacent to the plus size clothing they were advertizing, only to find out that you can't use the codes on plus sizes along with a long list of other disqualifying items!

I will not use one stop plus any longer and if you want to save yourself a lot of aggrevation, you won't use them either!

Horrible service and items not sized right! My daughter asked for a black shirt off the website for her birthday. It was $28 but I had a coupon for 10% off and free shipping. They said that I couldn't use the coupon and shipping was $9 because it was from one of their "venders" - whatever that means. I ordered the shirt anyway since it was for bday gift. The shirt was a size 2x but it fit more like a size large, so I had to return it. Paid my own priority mail postage and tracked when it was delivered to their address. Two weeks later - no refund - so I call. I am told that because the item is from a "vender" it will take 4 to 8 weeks to process my refund and "Oh, by the way," $7.50 will be deducted from my refund for processing the return. So this shirt ended up costing me $43 by the time I paid return postage, and they are going to refund me 21.50 in a couple months.

HORRIBLE SERVICE Ordered a 2 piece bathing suit, it clearly describes that it is a halter top with skiritini with sewn in panties, and I only received the bottom piece when delivered. Packing slip clearly states that thisskirt was the only item in the package nd the line item price for the skirt was about 1/2 of what they charged me. When inquiring with Customer service ( over 45 minutes being bounced around) about where the top is ( as te onlie tracking # indicates that my order is complete) I was told that it wasnt their fault, it is the manufacturer who shipped its fault, and I have to return at my own expense which they can later reimburse me but FIRTS, yes FIRST they have to verify if it actually is a 2 piece and not just the bottom that I ordered becuase "It's deceiving" in their words, looking at the item # online ( which includes specifics on BOTH PIECES!). Even after reading the description that includes talking about the bra inside and the hatler straps, the idiot manager needs to verify with the manufacturer which can take up to 48 hours that this item on their website, that they are responsible for selling is actually a 2 piece suit. I am returning that darn thing and asking for a complete refund... what a bunch of idiots! DO NOT BUY FROM THEM!

Ordered a robe that was 50% off along with two other items. Website claimed item was in stock. Confirmation e-mail the same. My other two items shipped a few days later, but email stated robe "back ordered" with no ETA. A month later, after no communication, I emailed requesting status. Received a response that "all it says is any day now." Not very friendly or helpful. A week later, I get a form letter stating item no longer available and order canceled. No offer to get a similar item for same price, nothing... very poor customer service. Will not use again.

I placed an order and paid using paypal. It shipped without delay. Next thing I know, I get a letter saying I never paid and have an unpaid balance. The tone of the letter was slightly threatening, like I did something wrong. Turns out, OSP never completed the order with PayPal, it was still pending. PayPal had been trying to contact them about the status and I used the email provided on OSP site to contact them as well. I never got a response. A month later, I placed an order on one of the sister sites, and again paid with PayPal. I get an email saying they aren't going to process because of an outstanding balance. I responded to this email, copying the two other emails I had already sent. I explained what paypal had told me and informed OSP that I would not pay another way, credit card or whatever, until the original PayPal order was canceled. This made sense to me - why would I leave a pending order out there, I could end up paying twice if they suddenly decided to complete it. They responded to this email by saying I need to call their 1-800 number. Why would I call a number, when they have an email to solve customer service issues? I don't have time to call, the number is only staffed to 4pm local time, when I am still at work. I responded again, saying I would rather they cancel the original order so that I can pay another way, they will not respond to any further emails. I find this outrageous. The most rediculous 'customer service' I have ever dealt with.

There is so much negative feedback here on this site, that I just had to recount my most positive shopping experience on the website known as One Stop Plus now Full Beauty. Our community choir was rehearsing for its first Christmas production of the Christmas selections of Handel's Messiah, and a long black dress was required. Not having one, I began searching this site for an appropriate dress for me that might also be flattering and fit me well. I found the Jessica London cross-front maxi dress with long sleeves. As I am a most frustrating "pear shape," in which my top is as much as two sizes smaller than the rest of me, I ordered two sizes to begin with. When they arrived, I tried both on and selected the smallest one, which I felt I could alter to fit me and returned the other one. At the same time, I called their customer service and ordered the next size smaller, which was their size 22, and returned my other selection. When this dress arrived, it fit better than the one I kept, but still would need to be altered in the top to fit my top. So again I returned the larger dress, and called customer service again, and ordered the next size smaller again. When this size arrived, and I put it on, I could not believe it -- it was a perfect fit for me both top and bottom and was an astounding Size 20! At this time, I returned the dress I thought I could alter. Now, I will tell you this, for only $20 a year, you get $2.99 shipping on all shipments from them and free returns. Period. This is the way to go if you place even as few as four orders a year. This gave me the freedom to seek my correct size. This continues to be my correct size in the Jessica London maxi dresses. And my top is 1 to 2 sizes smaller than the rest of me! The night of our performance, the director came over to me and complimented me on my dress and gave me a "side hug" for all my work! I was totally happy with all of that experience! One Stop Plus or Full Beauty came through like a trooper for me AND I only paid $2.99 shipping for all of that great service! I totally recommend their shoppers club for $20 a year. You will save money, but it also allows you the shopper to feel free to make returns so that you can find your best size. You must give this company TIME. I did not start this dress hunting process in December, but like October... But if you're a woman in today's "skinny" culture, you know how hard it is to find pleasing apparel. I have always been happy with this company! (Except the interest rate on their card! :)

Trying to get status on my order was insane. When I called customer services the rep couldnt answere my questions. I emailed customer service serval times and all they would tell me is that if I paid more for better shipping then I would have my order by now. I orderd over two weeks ago and all my order says is: in process. When I click on the order it says it does not exist! Save your money and sanity and shop else where/ I wish I had the ability to give negitive stars!

I have ordered clothes from here before. Some have been good, some are so cheap they break/fall apart within a month. The worst I had was a bathing suit that bled the dye all over me and anything it touched. I have written 2 reviews about the bathing suit and neither have been published. They will not take it back since it's been over 90 days (I bought it months before my vacation). Also, their customer service has not responded to any emails. I have spent hundreds of dollars at this site but will NEVER use them again.

Wow are they BAD! So far they have charged my credit card 4 times for the same items. My bank has had to be conferenced in for the most recent call and my bank finally stopped it. This company hung up on me while my bank was on the phone with me and refused to let me speak to a supervisor. They have given me a different excuse with each charge. I can't believe it. I want to return everything, but I'm worried that I won't get ANY of my money back. Beware of ordering anything fron this company! If I could give less than one star I would be more satisfied.

WORST customer service! I placed an order recently. I still have no idea where it is. I received an email confirmation from a vendor, saying that my items had shipped. Then, and only after I personally inquired about the shipment, did the vendor tell me that one of my items was no longer available. Supposedly, this has been credited to my credit card, but I have yet to see ANY refud on there, despite never having received the item. I will NEVER order from this website again!

Worst customer service ever. Returns and exchanges are a nightmare, not easy as they claim. They don't honor their sale prices, they gouge you for shipping, and when they mess up an exchange they expect you to reorder and pay for shipping again. That's it, I am done with these idiots. I swore a year ago after the last fiasco I'd never order from them again, and I was stupid enough to give them another chance. Seriously, buy from people who actually care about their customers.