OneStopPlusReviews 120

Colossal bad service and they won't answer their phone or emails. I ordered a mens sport jacket and they sent me a womans floral print top. This is an Amazon associate store?

Website issues: Order Status does not work. Need the order# from email even though I am a registered user. Can't access previous orders like Amazon and get all at one time... need order# for each. No indication on package insert of items not returnable because of clearance. Who can remember what it said when you ordered weeks before you got it! If you do return something, they don't refund you, don't tell you, and give it away (read fine print). (You know they resell it and get cost + shipping from another fool.) When you put something on wish list it isn't taken off order form... beware.

I returned/exchanged something and promo code, shipping and price was supposed to be honored. I was charged a new higher price and more shipping!

I ordered 5 items in Dec. Received. 4 of 5 didn't fit. Returned with THEIR label, THEIR packaging, delivered INSIDE the post office. Now they can't find it and I am out $150 because they say their label wasn't scanned. They won't even hold the file open past 60 days to continue investigation. If you want to throw away your money, shop here. I NEVER WILL AGAIN!

On 12/1/2020 I placed an order via standard delivery thinking the shipper would be the snail mail FedEx Smart Post. Imagine my surprise when 4 days later I find out OSP is using Newgistics as their shipper, not FedEx Smart post, which always added another 1-2 days to delivery time because it was delivered by USPS. Newgistics has a "F" rating at BBB.org and hundreds of 1 star ratings on review websites. True to their horrible ratings, I was given EDD's of 12/10,12/11, and then 12/15. The order sat in NJ for 6 days with no movement, even though USPS (which is the final delivery service) said they received shipping info on 12/5. They didn't get the order until 12/14, and finally on 12/17 it's supposedly out for delivery today. It took almost 3 WEEKS to get this order. OSP KNOWS how horrible Newgistic's ratings are, I've repeatedly called and told them myself, but they don't care. They got their money on 12/5 when the order "shipped" but I had to wait another TWO WEEKS to get it! NEVER AGAIN! I will NEVER order anything else from OSP again because their standard shipping via Newgistics stinks and their pricing for expedited shipping is outrageous at between $21.98 and $30.98. Unless you have weeks to wait for your order, DON'T order from OSP!

I ordered items out of the clearance catalog that was enclosed with my purchase. The company switched the price to the full cost. I was told the cost would be adjusted then the items shipped. My change card was charged the full price. I am still fighting with them plan to dispute the cost with the credit card company

I went through the process of placing my order but did not see where to enter my discount codes. The order was accepted but still no place to add discount codes. I immediately contacted them and they said they could not add the codes to my order because I am in international customer... but they can do so after the order has shipped. Seriously? This is a substantial amount of money to me and the value of the order affects such things as duty and taxes.

They argue with you. They come up with excuses and when you call them on their lies, they tell more and argue more. They never told me my shirt was not being sent to me, they said I had it sent to the wrong address, yet the pants I ordered on the same day came to the right address. Then they said my phone number was not on the order, but yes it was, they do not communicate and do not act like proper adults, they must be foreigners? I am so angry I will never order from them again!

So 4 years ago, I ordered some clothing it was $393.00, I received the items and it was so bad, but I kept the stuff to much aggravation to send it back, and started to pay my bill, that was 4 years ago and I am still paying this bill only now what started out as 393.00 is now 583.00I have given them so much money over the past 4 years that I have probably paid this bill 4 times, I refuse to pay them another dime, just since March of 2014 to September 2014 I have paid them 300.00 not to mention the last 4 years of payments and the bill never goes down, I am currently contacting the Federal Trade Commission in regards to the phone calls which start at 8 am and continue all day long until 9 pm when I answer the phone, no one is ever on the other end, the girl told me today, that's because it a prompt type call, it's horrible. When I told them I wasn't going to pay anymore money, they tried to make a settlement offer for $375.00 are these people who own this company insane, I am also filing a complaint with the federal trade commission about this bill. This company is horrible no one is willing to work with you STAY AWAY YOU DO NOT WANT THIS AGGRAVATION. I HAVE MANY ACCOUNTS SIMILIAR TO THIS COMPANY, AND WHEN I PAY MY BILL THE BALANCE GOES DOWN NOT UP, WARNING WARNING WARNING

This company is deceitful. I have been waiting for a refund for months. Every time I call to see why I have not received the credit, there is a new story. The first time, I was told my credit card had been refunded--there must be a problem with my bank. The next time I was told that actually the refund had gone to a gift card (never received). The next time it was, oh sorry, the refund was never made--it will be made within 24 hours. The next time it was, oh, that isn't 24 hours in real time. It is 24 -72 BUSINESS hours. I have yet to see my refund and it has been months. NEVER AGAIN (and I was a regular customer.)

This company has the worst customer service ever! I specifically called and asked if every item I ordered was in stock because I was am going on vacation Monday... they said absolutely I could just pay 29.99 for overnight ship and ALL items would arrive today... Surprise 2 items not arriving due to being in back stock... I called customer service and they had no idea why my order got messed up... total bs... dont count on this place if your in a bind!

Customer Service stinks. Placed an order Monday at noon for two pairs of pants. By evening I changed my mind and called to cancel. Was told it was too late already shipped. I emailed Customer Service and they said it was too late. Called Customer Service again Tue morning and they said it is in process and can't be canceled. I told them I was only shipping it back and the only ones gaining were the Post Office - but no matter. On Wed rec'd an email saying it had been shipped. They have certainly LOST a customer here.