One Kings LaneReviews 375

The more people who want to join a class against the company the more chance to recoup damages and to put them out of business. Contact the folks on Yelp!

I want to make others aware that when you purchase from One Kings Lane, you're not really purchasing from them and if you have issues, they don't take responsibility. I placed an order on July 6 and was NOT told in advance the order would be delayed. The order confirmation had a date of delivery between July 31 - Aug. 6. I received NO update at all from One Kings Lane regarding this order. I reached out to them on August 12 via Chat. I was told they would need to research and get back to me in a few days. I received an email on Aug. 15 stating the order is delayed until the end of October. I then got back on Chat to request a cancellation and refund. They said they have to reach out to the vendor for cancellation before I can have a refund. So essentially, I have been charged for something over 6 weeks ago and do not have it yet. There are too many online businesses selling goods and charging credit cards without delivering the items. One Kings Lane promised the item, but has not come through with the delivery of my purchase. Yet I'm still out money. I feel like I should receive a refund based on the fact I want to cancel the order. One Kings Lane should give me the refund. I feel like One Kings Lane has given me the runaround.

I placed two orders on Saturday and then noticed it was the wrong rugs and also noticed they over charged me. I immediately sent their website a message to cancel. No response. Then I called and asked a customer service rep to cancel and she said she would let me know in an hour or so about cancellation. Didnt hear back. Then I call back and get some guy who says they did not have my info yet in their system and to call back in 24 hours to cancel? Their website says you need to cancel within 24 hours of order. I read other reviews that this is a scam that they do. I was over charged by thousands. After reading other BBB reviews it appears this company scams people regularly. I believe what they are doing to people may be criminal and if this doesn't get resolved I will alert the Attorney General as this happened online and may be considered wire fraud.

I ordered a bed through One Kings Lane and it was not an inexpensive item. My bed was finally scheduled for delivery and not only was the delivery missing half the bed so it could not be built or used it also was damaged and dirty. So, the delivery men took it back to the truck before it even came into the home. I immediately called customer service to see what options I had for replacement. Basically I was told I had to file a claim through a third party company and wait for it to be reviewed before I can get a replacement. WTH? I am not at fault as a customer for purchasing a bed that are missing half of the pieces and dirty but somehow its my problem to fix with no answer of how to move forward from the company I paid almost $ 3,000 to? Then I asked for just a refund - As now I no longer feel interested in giving this company my business. Again I was told to file a claim with a third party company and I guess wait and see if they approve the ability to refund a customer for an item they received damaged and missing pieces and never been made it through the front door. This is so upsetting. No idea when I will get me money back and One Kings Lane had nothing else to say and offered ZERO help. Stay away from this company. Paces like this don't deserve your money and honestly shouldn't even be in business.

I feel like another one of the "one kings fools" – BUYER BEWARE!
I placed an order in February. Only received a partial order, 2 of 5 items. 10 weeks later I'm still waiting for the other 3 framed art reprints. There was nothing complicated about this order, just 5 framed art reprints. I repeatedly reach out to customer service who can provide no information on the 3 missing items or indication of when they may ship. After 10 weeks of trying to be patient, I've given up and need to cancel my order for the 3 items that have never shipped. I am now being told they will NOT fully refund me for the cost of the items never shipped. That I now have to pay a 15% restock fee and shipping cost that they say total over $75.00! A restock fee and shipping for items they NEVER TOOK OUT OF STOCK OR SHIPPED! SERIOUSLY! I can see saying that for something I HAVE RECEIVED & now want to return, but NOT for something that after 10 weeks they can't give any reason or indication of when unprovided items might be shipped. Most people would call this RUNNING A SCAM!
They offer products that they do not physically possess. Customer service is outsourced to non-english speaking reps who are clearly quoting from a pre-written script of vague lines and provide no details at all. I sincerely wish I'd read the reviews before ordering. Learned the hard way, but will now be pursuing a fraud charge through my bank as others have had to do. Will not be doing business with OKL again!

I ordered a piece of furniture in Nov '23 and never received it. Trying to get a refund now via PayPal. The chair was "discontinued". I wonder why it took them 6 months to figure that one out. They also sent bogus tracking info to PayPal claiming it was delivered to NC. I live in CA. When I called them, they said there is no tracking info on the order?!?!? Also, when I try to log in with my order number on their website, it says there is no order available. Thank goodness I printed out the original order because the email confirmations on the order were weird too...from SE Email, not One Kings Lane.

Buyer beware. I think they were trying to wait out the 6 month PayPal refund policy date so I couldn't make a claim. I started a dispute at the five month mark. I worry about customers that are not tracking those kinds of things.

Do NOT order from this company. Over 5 months ago, I paid $2500 for a dining set and received a mismatched set. The table is black and chairs are white. At first, I was told that I received the correct items until I emailed pictures of the wrong chairs. Then I was told the correct chairs would be shipped. 5 months and $2,500 later, I still have the incorrect items. I am furious. I call every 2 weeks, and the representative tells me the correct items will be shipped, but no luck. I have asked to speak with a manager and am told I will be called or emailed, but have never had a manager reach out to me.

I'm furious at this point. I have had to use my garage to store the incorrect items, and I can't park there. I cannot dine on my patio because I don't have a matching table.

One Kings Lane, I want to be sent the correct items and fully reimbursed for trouble. If you care to correct your mistake, my order # is OKB*******603.

Pictures show clearly black table with ivory chairs even the labels say so.

We bought a couch in September, and it arrived in late November. After ~2 months, the main cushion of the couch began to pill. My wife reached out to the company via their website, and we heard no response. I then called and was told they only do returns for 30 days. I had no intent on returning the couch; we actually like the couch beside the pilling; however, we would like to be sent a new cushion, as 2 months for a couch to pill suggests poor fabric quality. This does not seem like a possibility, and one customer service does not want to entertain. We wish they would take the quality of their product a bit more seriously, as the couch is very comfortable, but their inability to make sure their products are of top quality is disheartening.

I have been a customer of One Kings Lane for years and have purchased many items. Overall, I have always been pleased with them. The quality has been very good and I've had no problems with shipping or anything else. Where I do have a BIG problem is with their promotional emails. For instance, they say 20% off sitewide, but when you go to order something, it is excluded from the promotion. In this particular instance, I waited for a sale on the item I was interested in, and eventually got an email that the BRAND of lighting I was looking for was 20% off. Again, when trying to order, I was told that only certain items applied. It feels like false advertising and dishonest and has wasted my time. I hope they can improve this issue and clarify their wording, or I will be forced to shop elsewhere.

I purchased a rug that didn't look great in the space. I was shocked that they charge a 15 % of purchase fee as well as a non refundable shipping charge to return the item. Won't order from them again. Buyer beware esp with home goods as you want to see it in the space to be sure. At this return price - not worth purchasing from this company. Too many other sites that are much more purchase and return friendly.

I think even 1 star is generous to review the outrageously bad Customer Experience I've received from One Kings Lane on my last order. I placed an order in November 2023 and after their carrier "was unable to reach me" to schedule white glove delivery (which, of course, I paid for thinking it would actually BE "white glove" as stated), they never delivered the item. Finally, when I called their One Kings Lane - awful - customer service (not the carrier) to actually schedule my item to be delivered and agreed on a date, I received a call from their carrier on the same day of delivery to tell me the item was damaged and they had to re-request it to the supplier/One Kings Lane and would not be able to deliver it until of January 2024. We are currently end of January and I have not heard back from them, so I called today and the response was that now their item is "out of stock" so they have issued a full refund to my FOP. They did not even offer a 10% discount to admit how sloppy and offensive this whole process has been as Customer Service. So, with my full refund, I will take my business somewhere else. I think these people should not be in business at all, so I hope they get what they deserve.

I ordered a bed and two nightstands. One of the nightstands never arrived. I have tried filling out an online form, e-mailing and calling (currently been waiting for a representative for over 45 minutes, was told it was a 10 minute wait time... they are not going to answer my call). How can they have no way for customers to get in contact with them? I paid for a nightstand and it never arrived and now I have no way of getting my money back or getting a replacement nightstnad.

I received Libby Platform Bed in September 2023. Did not open packaging till December 2023, as I was waiting for a new mattress. The frame took hours to assemble by fmy son and daughter-in-law. They are experienced. They actually build furniture. Screws broke in two. Corner brackets (that were enclosed specifically for "back up" if the screws fail) had to be used. The frame held together but noticable gaps were left at the seams. I contacted OKL customer service. Was told I was beyond the return window. It didn't matter that I hadn't opened that packaging till I received my new mattress. They requested photos which I promptly sent. Representative said my case would be reviewed in 1-2 days with a decision. I've heard nothing even after I sent a follow up email.

Since then, I had the headboard attached to the frame by a "white glove" delivery and assembly team that was delivering a different piece of furniture. They struggled. The headboard it attached, but if the bed weren't against a wall, the headboard would lean away from the frame. UNACCEPTABLE. I wouldn't buy this bed for $100. It cost $1,270.76. One Kings LANE "customer NO service" is as shoddy as the furniture they sell.

I am a retired school psycologist. I don't leave reviews often. I think this is a clear case of selling cheap furniture desguised as "high end" quality. One Kings Lane describes itself as carrying luxury items.

Submitted a request in response to the reply from OneKingsLane on this site and their desire to assist with the issues at the email listed….still no response to multiple emails.

I think this used to be a US company that had a decent reputation, maybe has changed hands and is overseas? I can't believe after the amount of emails and calls there is NO response at all. May have to put in a dispute with my financial institution as it is starting to look illegitimate.

I ordered a pillow on December 1, paid a $10 shipping fee (absurd in an age of free shipping) and was told it would arrive in 8 to 14 days -- again, absurd shipping time, especially for a $10 fee. The order status only ever said "awaiting fulfillment." It never indicated that the order was filled or shipped. I have contacted customer service three times now with no response. No product, no response from customer service. This is what one would expect from a scam website, not one that has been around for many years. I dont know how One King's Lane remains in business. I will probably have to contest the charge with my credit card company.

I ordered a set of chairs from one kings lane back in august. They were supposed to be delivered November 9-16th. I understand sometimes things can take longer but there has been absolutely no communication or information from one kings lane. I have tried to contact them on multiple platforms- social media, two different emails, the live chat, the contact us portal on their website, I have called several times- I have waited on hold with no response for over an hour twice just today. I have literally been stalking them and gotten no response from anyone. It is absolutely absurd

I ordered a large framed palm tree photo (nearly $300). It arrived as scheduled and was packaged great. The photo was wrinkled. I called the company and they asked that I take pictures to show the damage and they responded no refunds because it was made to order.
I deal with public and will make it a priority to share how horrible One Kings Lane is. (Interior design, staging, real estate etc.
I rarely write reviews, but in this case it was necessary

Customer service is horrible. Cannot escalate complaints. Dan Forman who claims is head of service says nobody else is ahead of him. Multiple tries and my order in July is now coming in January. Will not order from them again. You would think a company like this would be more diligent. Buyer beware!