On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Okra and Molly Reviews Summary
Okra and Molly has garnered a strong reputation for delivering high-quality, visually appealing cakes that delight both pets and their owners. Customers frequently praise the reliability of timely deliveries and the engaging communication throughout the ordering process. However, some reviews highlight significant concerns regarding customer service, particularly in handling shipping issues and providing adequate support. Instances of late deliveries and lack of responsiveness have led to dissatisfaction among a subset of customers. Overall, while the company excels in product quality and customer satisfaction, enhancing their customer service approach would further solidify their positive standing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The cake for our friend Gus came out even better than expected! All of the dogs who got a bite of it thought it was delicious! I will definitely order from Okra and Molly again!
I loved the quick responses. The amazing customer service. Also that they have program for my pup to get a cake package every year. I also liked that I could customize my cake as well, not only the taste, but colors and design
I have always wanted a cute little cake for my pup's birthday and this was just that!
Packaged with attention to detail and love in every single inch. I will absolutely be a return customer - might even start celebrating half birthdays to justify ordering a couple times a year!
Very impressed. Arrived on time and the dog LOVED IT! Everything was exactly as I ordered it. Glad I found Okra & Molly so we can make every birthday as special as this one.
Thank you for your quick response and for the awesome cake! Our 11 year old Golden Retriever loved it!
My dog loved her cake! It was a bit hard even though we left it sitting out for awhile but we just heated it up a bit and cut it into pieces.
My cake came very quick and very nicely packaged. I loved everything and my dog did as well. Birthday party was so much fun!
I actually sent this cake to Candice for her 14 yr old lab Lucky. He loved it. I was texted after I placed the order about the exact delivery date ( which was spot on) They just keep everything personal & as you can witness on Instagram *******@roofusandkilo. It was delicious.
This was a wonderful surprise birthday present for my dog's 2nd birthday. I understand that this was ordered last minute and Okra & Molly rushed to get it to us on time! Great thanks for that! Sirius loved his cake and I loved the adorable pictures I got to take while he ate it!
I can't wait to order again, everything about the process was great and my dog loved the beautiful cake
Loved their website, very easy to use. They have really cute products, and I can't wait to order from them.
Was contacted about some specifics on the cake by Ryan, who wanted to be sure he had it right. Very pleasant experience. Cake arrived quickly. Looked amazing. Dog was blowing bubbles out the sides of his mouth on smelling it. Will order again.
The dog cake I ordered for my sister's dog came in great time and came in the cutest little box with wrapping and a dog tag. It was just so thoughtful. You can tell they really love what they do and put love into their products. The actual cake was beautifully made. Definitely professionally made. I will for sure order from Okra and Molly in the future. My sisters dog, my dog and a few of their doggy friends loved the pumpkin peanut butter cake! I can't wait for my own dog's first birthday in May so I can order his!
Awesome customer service and quick response time
The dogs loved their personalized cake and it looked so cute. Quick delivery
I love the cake it just didn't make it here in time for my puppy's bday so ruined the whole celebration
The cake is amazing and the customer service was superb. Best experience I have received in a while.
It was easy to find a cake for a friends dog and personalize it. I also emailed them with a question and I received a response right away, loved that!
From the business
We're a dog cake bakery providing holiday, birthday, and adoptiversary cakes to owners who want to celebrate with their best friend. Also includes dog toys.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members