On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Okra and Molly Reviews Summary
Okra and Molly has garnered a strong reputation for delivering high-quality, visually appealing cakes that delight both pets and their owners. Customers frequently praise the reliability of timely deliveries and the engaging communication throughout the ordering process. However, some reviews highlight significant concerns regarding customer service, particularly in handling shipping issues and providing adequate support. Instances of late deliveries and lack of responsiveness have led to dissatisfaction among a subset of customers. Overall, while the company excels in product quality and customer satisfaction, enhancing their customer service approach would further solidify their positive standing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I can't praise this company enough. Their cake was so great, my little guy literally devoured it in 5 minutes ordering was a breeze, not confusing or overwhelming. I appreciated the emails letting me know when it was being shipped and it came exactly on time! I will definitely be ordering from Okra & Molly again!
It was great! Got my 2 yr old pup a birthday cake & just loved it! We got him PB & apples & once again just loved it. Figured it would last a while but it didnt take him no time to finish it. Thank you Okra and Molly we will order again in the future.
I ordered a cake for my deaf rescue, Petunia Lu. It arrived in plenty of time, even though I was afraid I waited to late to order. The packaging was super cute also and had a greenie, name tag and a little birthday hat. I placed the cake in the freezer like the directions said I could. A couple of days later got it out and let it thaw. It was perfect and beautiful! Petunia Lu loved her cake and so did her sisters, Violet and Hazelnut! I will definitely be ordering again!
I loved the cake they made for my pup. It came packaged so cute with a little extra surprise in it. My pup absolutely loved the cake! He devoured it. Would not hesitate to order again!
Packaging was awesome, cake was beautifully prepared and wrapped, great customer service. Definitely buying from them again. 10/10
Came just as ordered on the day before my pup's birthday. Both dogs enjoyed it and the rest is in the freezer for later.
Okra and Molly was very quick to respond and very sweet. The product and with more things I never expected! Loved this service and would recommend hem to everyone
The Okra & Molly birthday cake arrived on time and looked great. Guinness and his brother, Galway, tell me it tasted great too!
I had asked for the cake to be shipped out asap because my dogs birthday was that Sunday. They quickly texted me and said they could get it out, but it may not be completely dry and therefore may smudge in the process. Just the communication made me feel great, the cake looked awesome and I will definitely use them again!
It has been a great experience! I can't wait to get the cake for my puppy! I know she will love it, and I couldn't be happier!
Beautiful, tasty pupcake that my dog gobbled up in seconds. Loved the party hat and tag! Service was great & package arrived a couple days before my dog's birthday as seller stated it would. Highly recommend!
We ordered a pup cake for our dog's adoptiversary and I wanted some changes to be made, and they were enthusiastic about the chances and so willing to help us out!
This place is amazing... amazing business. Said it would be here by a certin time and it was. When they had a question they texted me and responded very promptly.
They went above and beyond, and have thus earned the coveted fifth star. They used email, phone, and text to work out a solution to a problem, and were very friendly and professional throughout. Great job!
They did an absolutely amazing job my baby girl loved her cake so much she ate every bite! I can not wait to order another one next year!
The cake was so carefully decorated and beautiful. Definitely will order again. Totally worth every penny!
I was missing a couple of items and when I contacted them through the email I received, they responded immediately and shipped those items the same day. I will definitely use them again use them again and pass this site on to family and friends
It was so nice to have someone care about the customers like they do. They went above and beyond to create a cake for my little pup. I can't wait to see it!
From the business
We're a dog cake bakery providing holiday, birthday, and adoptiversary cakes to owners who want to celebrate with their best friend. Also includes dog toys.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members