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Okra and Molly Reviews Summary
Okra and Molly has garnered a strong reputation for delivering high-quality, visually appealing cakes that delight both pets and their owners. Customers frequently praise the reliability of timely deliveries and the engaging communication throughout the ordering process. However, some reviews highlight significant concerns regarding customer service, particularly in handling shipping issues and providing adequate support. Instances of late deliveries and lack of responsiveness have led to dissatisfaction among a subset of customers. Overall, while the company excels in product quality and customer satisfaction, enhancing their customer service approach would further solidify their positive standing.
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Shaggy loved his cake and his birthday was perfect!... They helped track the order from beginning to end and answer every question i had, plus it was a beautiful little cake
Loved the package. Was here on time. And totally worth it for the money. Lilly was very happy with the cake and I was happy for the cool pictures. Thank U sooo much
I ordered a cake and my dogs loved it, shipping was fast and arrived on time. There was also a free small treat that came with it.
If I were to rate this review solely on the quality of the product and the super timely shipping, it would be five stars. The cake was beautifully made and even my super picky dog enjoyed it!
A mistake unfortunately happened in the processing of my order that resulted in it shipping and arriving late (just by day though); details are not important because mistakes happen. The three stars are because I don't feel I was properly compensated for a mistake that was not of my fault. I received an email explaining the mistake, which I thought was unnecessary. Mistakes happen; don't need to go into detail about the mistake was made just to throw someone under the bus. All that was needed was something about there was mistake in the processing of the order that may or may not result in a delay in delivery. All I received was the email and an order that arrived a day late. Nothing else.
Dog was sick after and rest of cake was thrown away. However I appreciate how fast the cake came to the house.
The cake I ordered for my pup's birthday arrived quickly and adorably packaged and our dogs, and their friends, loved it!
Both cakes I ordered arrived on time, were perfectly packaged -- no defects which is really impressive given that they were shipped to me -- and both cakes were devoured by my pups!
Wally and his siblings loved his birthday cake! Thanks for helping us celebrate! The dogs thought the cake was tasty(yes, I tried it too) and all the dogs were able to have their own big slice because we ordered the bigger cake!
The cake arrived in tact and on time, which was positive. However the cake itself was not colorful, as I ordered, nor did it have a large number 1 on the cake, which is what is marketed on the website. It was just a rope with nothing else. I realize they removed carob due to melting but another topping should have been substituted in it's place. For the price, I was disappointed with the quality. Fortunately, my puppy didn't mind and life goes on.
I dont know what to say, but I will tell you this - I'm buying all my cakes from OKRA & MOLLY PUPCAKES!
1) great cakes!
2) free shipping!
3) fast shipping!
4) very convenient - delivered to your door!
5) my frenchie loved his 1st cake!
6) comes with a bday hat & greenie!
Wonderful communication! Open and honest- it to mention helpful and informative! The cake was gorgeous and my dog loved it. Will definitely be ordering more!
Henry's first birthday cake turned out great! Thanks to okra and Molly we had a great product on short notice. Henry loved it and his first birthday was a great success!
I ordered my dog a cake for her birthday and the company got back to me really quick about my questions. They respond back very fast. My cake was delivered earlier than expected which was great and it looked amazing. The dogs thought it tasted great. They gobbled it down! It was a large cake and was well worth the price! I will be ordering from here again and reccomending Okra & Molly to friends and family!
You totally came through on your customer delivery. I ordered on a Friday of a holiday weekend and the package arrived on my girls birthday - Tuesday! I wasn't expecting until later in the week, but you came through. Made our day even more special. She loved her pup cake!'
I can't praise this company enough. Their cake was so great, my little guy literally devoured it in 5 minutes ordering was a breeze, not confusing or overwhelming. I appreciated the emails letting me know when it was being shipped and it came exactly on time! I will definitely be ordering from Okra & Molly again!
It was great! Got my 2 yr old pup a birthday cake & just loved it! We got him PB & apples & once again just loved it. Figured it would last a while but it didnt take him no time to finish it. Thank you Okra and Molly we will order again in the future.
I ordered a cake for my deaf rescue, Petunia Lu. It arrived in plenty of time, even though I was afraid I waited to late to order. The packaging was super cute also and had a greenie, name tag and a little birthday hat. I placed the cake in the freezer like the directions said I could. A couple of days later got it out and let it thaw. It was perfect and beautiful! Petunia Lu loved her cake and so did her sisters, Violet and Hazelnut! I will definitely be ordering again!
I loved the cake they made for my pup. It came packaged so cute with a little extra surprise in it. My pup absolutely loved the cake! He devoured it. Would not hesitate to order again!
From the business
We're a dog cake bakery providing holiday, birthday, and adoptiversary cakes to owners who want to celebrate with their best friend. Also includes dog toys.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members