Official SIM Unlock

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Official SIM Unlock

2.2

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Official SIM Unlock Reviews Summary

The company exhibits a mixed reputation in the unlocking service sector. Positive feedback highlights the speed, reliability, and user-friendliness of their service, with many customers expressing satisfaction with the quick turnaround for unlocking phones and responsive customer support. However, significant concerns arise regarding transparency in pricing and communication, as several customers reported unexpected fees and delays, leading to frustration and distrust. Overall, while the company demonstrates strong capabilities in delivering effective services, addressing issues related to customer support and pricing clarity could enhance their reputation and customer trust.

This summary is generated by AI, based on text from customer reviews

service
144
value
263
shipping
234
returns
64
quality
308
This company does not typically respond to reviews

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4,133 reviews

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GB
1 review
0 helpful votes
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Service
June 21, 2020
Updated review

Didn't know how much this was going to cost. Seems a lot. It had better work

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 22, 2020

Didn't know how much this was going to cost
May 15, 2020
Previous review

Didn't know how much this was going to cost. Seems a lot. It had better work

Date of experience: May 15, 2020
GB
1 review
0 helpful votes
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Check fees before u buy!
June 20, 2020
Updated review

Don't tell u about extra fees and time u have to wait. It's not a 24 hour service and the initial fee is not the only payment. Just another firm full of lies and sneaky terms

Date of experience: May 21, 2020

Don't tell u about extra fees and I'm sure I payed...
May 14, 2020
Previous review

Don't tell u about extra fees and I'm sure I payed the initial payment twice now

Date of experience: May 14, 2020
GB
1 review
0 helpful votes
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Overch
June 20, 2020
Updated review

Expensive overcharged tenfold for a service EE would have provided had I the sense to approach them first.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2020

Expensive
June 14, 2020
Previous review

Expensive

Date of experience: May 15, 2020
Canada
1 review
0 helpful votes
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Product Works as Advertised but Buyer Beware
June 18, 2020
Updated review

(1) Your two step payment requirement and total pricing was not adequately explained at the time of initial order. At the time of the request for a second payment the buyer is remined to check the terms and conditions of the unlock contract to verify a second payment is required. This second payment and overall product cost should be posted to the landing page and be clear. (2) the unlock instructions provided with the unlock code were completely wrong, specifically, the Blackberry Classic did NOT prompt for an unlock when re-started with a foreign SIMM card. In fact the Blackberry Classic had to be re-started with NO SIMM CARD. Then you have to go to NETWORK settings and then you have to select NETWORK. Only then are you prompted to input the unlock code and yes, the unlock code did work instantly. (3) My request for help on finding the location of an unlock prompt were never answered.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2020

You two step and total pricing was not adequately explained...
June 12, 2020
Previous review

You two step and total pricing was not adequately explained at the time of initial order.

Date of experience: May 13, 2020
GB
1 review
0 helpful votes
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Fantastic work in the end! :)
May 18, 2020
Updated review

Fantastic work! Thank you Emma for your professional customer service. Full marks! :)

Date of experience: May 18, 2020

Feeling a bit tricked
June 12, 2020
Previous review

Unclear that I'd have to pay a further 60£ and get taxed twice. Pretty frustrating. However if it works it worth it. Just be more clear.

Thevmyve since contacted me to give me a refund on the extra charge. Waiting for confirmation. If its true this will be rather pleasant and will be worth the wait (said 1 day and 20£ then once you pay it says 1-7 then another 60£ charge)

Low stars at the moment as will waiting to hear about refund and waiting for the completion of the unlock.

Thanks.

Date of experience: May 4, 2020

Unclear that I'd have to pay a further 60£ and get...
April 30, 2020
Previous review

Unclear that I'd have to pay a further 60£ and get taxed twice. Pretty frustrating. However if it works it worth it. Just be more clear.

Date of experience: April 30, 2020
GB
1 review
0 helpful votes
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Did as described
May 18, 2020
Updated review

More expensive than first quoted. But got the phone unlocked.

Date of experience: May 18, 2020

More expensive than first quoted
June 12, 2020
Previous review

More expensive than first quoted

Date of experience: May 12, 2020
GB
2 reviews
0 helpful votes
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Easy as 1, 2, 3
May 17, 2020
Updated review

Simple, painless, fast and did exactly what the advert said - highly recommend

Date of experience: May 17, 2020

So far it's been simple and painless
May 10, 2020
Previous review

So far it's been simple and painless

Date of experience: May 10, 2020
GB
1 review
0 helpful votes
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Exspensive
May 9, 2020
Updated review

Found this to be an expensive but it works and does wot it says in the tin

Date of experience: May 9, 2020

Still waiting for final unlock
June 12, 2020
Previous review

Still waiting for final unlock

Date of experience: May 2, 2020
GB
1 review
0 helpful votes
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IPhone 6 unlock
May 3, 2020
Updated review

Very easy overall but not crystal clear that there would be two payments hence middling review on price only

Date of experience: May 3, 2020

Very easy so far
April 25, 2020
Previous review

Very easy so far

Date of experience: April 25, 2020
Ireland
1 review
0 helpful votes
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Samsung unlock
April 29, 2020
Updated review

All good so far, painless request to unlock phone.

Date of experience: April 29, 2020

All good so far, painless request to unlock phone
April 22, 2020
Previous review

All good so far, painless request to unlock phone.

Date of experience: April 22, 2020
Canada
1 review
0 helpful votes
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Unlocked my phone quickly...
June 12, 2020
Updated review

Currently my phone is unlocked and was with in 24 hours but since then my phone keeps crashing then when I turn it off and back on its stuck in the apple loop and takes abt an hour to turn on... so I'm back to my old phone... why is it my home button dont work now either?

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2020

So far so good
April 19, 2020
Previous review

So far so good

Date of experience: April 19, 2020
Canada
1 review
0 helpful votes
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Bait and Hook trap
June 12, 2020

What a scam, already paid $18 only to be told have to pay an extra $60! This should have been made clear when I put in the make of the phone!

Date of experience: April 28, 2020
GB
1 review
2 helpful votes
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N/A
June 12, 2020
Updated review

You need to be clearer about the charging rates, as actually if you had stated the fees from the outset, I would have been able to make a fully informed view, rather than one based on partial information and no choice.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2020

You need to be clearer about the charging rates, as...
June 12, 2020
Previous review

You need to be clearer about the charging rates, as actually if you had stated the fees from the outset, I would have been able to make a fully informed view, rather than one based on partial information and no choice.

Date of experience: April 19, 2020
GB
1 review
9 helpful votes
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I think that I have had a contact phone for 2 years and don't think I should have to pay to unlock my phone!

Date of experience: April 26, 2020

I think that I have had a contact phone for 2 years...
June 12, 2020
Previous review

I think that I have had a contact phone for 2 years and don't think I should have to pay to unlock my phone!

Date of experience: April 19, 2020
Canada
1 review
6 helpful votes
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Thanks for your good service and I believe that don't go anything wrong with anyone. And the services of officesimunlock is great and valueable. Thx for team support

Date of experience: April 23, 2020

Thanks for your good service and I believe that don't...
April 16, 2020
Previous review

Thanks for your good service and I believe that don't go anything wrong with me thx

Date of experience: April 16, 2020
GB
1 review
0 helpful votes
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Missleading
June 12, 2020
Updated review

Hoddden charge of 60 hidden charge after being made to think it would be 20 so 80 in total and with no guarantee of delivery and company refused to cancel and refund would never use these again

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2020

Hoddden charge of 60 quid fuming
June 12, 2020
Previous review

Hoddden charge of 60 quid fuming

Date of experience: April 7, 2020
GB
1 review
0 helpful votes
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Easy but ridiculously expensive.
June 12, 2020
Updated review

You really need to warn people about possible costs.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2020

Too expensive
April 3, 2020
Previous review

Too expensive.

Date of experience: April 3, 2020
Ireland
1 review
4 helpful votes
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It worked but very expensive
June 12, 2020
Updated review

Way to expensive. Over 60 is a rip off in the current situation. Won't be using this site again. First fee of 23 was 5 less than what I pay ast time. Then to rob another 43.
Dirty bast

Date of experience: April 9, 2020

Way to expensive
April 2, 2020
Previous review

Way to expensive. Over 60 is a rip off in the current situation. Won't be using this site again. First fee of 23 was 5 less than what I pay ast time. Then to rob another 43.
Dirty bast

Date of experience: April 2, 2020
GB
1 review
10 helpful votes
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Unlocksim
April 2, 2020
Updated review

Experienceyes your service was very good and my request was dealt with as fast as possible. I would recommend your services to everybody. Not bad. Fast transaction. Thank you.

Date of experience: April 2, 2020

Experience no bad
June 12, 2020
Previous review

Experience no bad. Fast transaction.

Date of experience: March 27, 2020
GB
2 reviews
0 helpful votes
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Iphone Unlock from Tesco/EE
March 31, 2020
Updated review

Not as fast as I had hoped, 7 days in total, but its done now.

Date of experience: March 31, 2020

Fast
March 24, 2020
Previous review

Fast

Date of experience: March 24, 2020