Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation in the unlocking service sector. Positive feedback highlights the speed, reliability, and user-friendliness of their service, with many customers expressing satisfaction with the quick turnaround for unlocking phones and responsive customer support. However, significant concerns arise regarding transparency in pricing and communication, as several customers reported unexpected fees and delays, leading to frustration and distrust. Overall, while the company demonstrates strong capabilities in delivering effective services, addressing issues related to customer support and pricing clarity could enhance their reputation and customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Didn't know how much this was going to cost. Seems a lot. It had better work
Didn't know how much this was going to cost. Seems a lot. It had better work
Don't tell u about extra fees and time u have to wait. It's not a 24 hour service and the initial fee is not the only payment. Just another firm full of lies and sneaky terms
Don't tell u about extra fees and I'm sure I payed the initial payment twice now
Expensive overcharged tenfold for a service EE would have provided had I the sense to approach them first.
(1) Your two step payment requirement and total pricing was not adequately explained at the time of initial order. At the time of the request for a second payment the buyer is remined to check the terms and conditions of the unlock contract to verify a second payment is required. This second payment and overall product cost should be posted to the landing page and be clear. (2) the unlock instructions provided with the unlock code were completely wrong, specifically, the Blackberry Classic did NOT prompt for an unlock when re-started with a foreign SIMM card. In fact the Blackberry Classic had to be re-started with NO SIMM CARD. Then you have to go to NETWORK settings and then you have to select NETWORK. Only then are you prompted to input the unlock code and yes, the unlock code did work instantly. (3) My request for help on finding the location of an unlock prompt were never answered.
You two step and total pricing was not adequately explained at the time of initial order.
Fantastic work! Thank you Emma for your professional customer service. Full marks! :)
Unclear that I'd have to pay a further 60£ and get taxed twice. Pretty frustrating. However if it works it worth it. Just be more clear.
Thevmyve since contacted me to give me a refund on the extra charge. Waiting for confirmation. If its true this will be rather pleasant and will be worth the wait (said 1 day and 20£ then once you pay it says 1-7 then another 60£ charge)
Low stars at the moment as will waiting to hear about refund and waiting for the completion of the unlock.
Thanks.
Unclear that I'd have to pay a further 60£ and get taxed twice. Pretty frustrating. However if it works it worth it. Just be more clear.
More expensive than first quoted. But got the phone unlocked.
Simple, painless, fast and did exactly what the advert said - highly recommend
Found this to be an expensive but it works and does wot it says in the tin
Very easy overall but not crystal clear that there would be two payments hence middling review on price only
All good so far, painless request to unlock phone.
Currently my phone is unlocked and was with in 24 hours but since then my phone keeps crashing then when I turn it off and back on its stuck in the apple loop and takes abt an hour to turn on... so I'm back to my old phone... why is it my home button dont work now either?
What a scam, already paid $18 only to be told have to pay an extra $60! This should have been made clear when I put in the make of the phone!
You need to be clearer about the charging rates, as actually if you had stated the fees from the outset, I would have been able to make a fully informed view, rather than one based on partial information and no choice.
You need to be clearer about the charging rates, as actually if you had stated the fees from the outset, I would have been able to make a fully informed view, rather than one based on partial information and no choice.
I think that I have had a contact phone for 2 years and don't think I should have to pay to unlock my phone!
I think that I have had a contact phone for 2 years and don't think I should have to pay to unlock my phone!
Thanks for your good service and I believe that don't go anything wrong with anyone. And the services of officesimunlock is great and valueable. Thx for team support
Thanks for your good service and I believe that don't go anything wrong with me thx
Hoddden charge of 60 hidden charge after being made to think it would be 20 so 80 in total and with no guarantee of delivery and company refused to cancel and refund would never use these again
You really need to warn people about possible costs.
Way to expensive. Over 60 is a rip off in the current situation. Won't be using this site again. First fee of 23 was 5 less than what I pay ast time. Then to rob another 43.
Dirty bast
Way to expensive. Over 60 is a rip off in the current situation. Won't be using this site again. First fee of 23 was 5 less than what I pay ast time. Then to rob another 43.
Dirty bast
Experienceyes your service was very good and my request was dealt with as fast as possible. I would recommend your services to everybody. Not bad. Fast transaction. Thank you.
Not as fast as I had hoped, 7 days in total, but its done now.
Answer: 100 percent a scam; morally, legally, colloquially speaking.
Answer: No I would advise you to go somewhere else. This company is a total ripoff.
Answer: You didn't realize it because officialsimunlock.com didnt want you to realize it, at least until after they reeled you in with a first "prepayment".

