Official SIM Unlock

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Official SIM Unlock

2.2

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Official SIM Unlock Reviews Summary

The company exhibits a mixed reputation in the unlocking service sector. Positive feedback highlights the speed, reliability, and user-friendliness of their service, with many customers expressing satisfaction with the quick turnaround for unlocking phones and responsive customer support. However, significant concerns arise regarding transparency in pricing and communication, as several customers reported unexpected fees and delays, leading to frustration and distrust. Overall, while the company demonstrates strong capabilities in delivering effective services, addressing issues related to customer support and pricing clarity could enhance their reputation and customer trust.

This summary is generated by AI, based on text from customer reviews

service
144
value
263
shipping
234
returns
64
quality
308
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Instant Feedback

4,133 reviews

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GB
1 review
0 helpful votes
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Thank you
August 26, 2020
Updated review

Quick and easy really happy with the service. Thank you

Date of experience: August 26, 2020

Quick and easy
August 18, 2020
Previous review

Quick and easy

Date of experience: August 18, 2020
GB
1 review
0 helpful votes
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Took forever/ very high price
September 30, 2020
Updated review

I've been waiting almost a week just to unlock the phone. No won't recommend

Date of experience: August 24, 2020

Excellent service
August 17, 2020
Previous review

Excellent service

Date of experience: August 17, 2020
GB
1 review
0 helpful votes
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Great service
August 23, 2020
Updated review

Great website easy to use and got the job done on a couple of days, didn't realise after initial payment there would be a further payment due but that's fine on the whole a great company who made the situation easy

Date of experience: August 23, 2020

Great website easy to use
August 16, 2020
Previous review

Great website easy to use

Date of experience: August 16, 2020
GB
1 review
2 helpful votes
Follow Imee L.
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They are hiding the real fee of 77£ aside the first payment of 23£, and the support giving 25%discount, well 77£ less 20% discount is stilll waaaaay too much. There is on ebay that cost lower 10£ and the highest is 44 £ if your phone is not 6 months old

Date of experience: August 20, 2020
GB
1 review
0 helpful votes
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Unhappy
August 20, 2020
Updated review

Happy that the phone was unlocked unhappy I had to pay £50.00

Date of experience: August 20, 2020

Think it is diabolical that I have to pay £24.99 to...
September 30, 2020
Previous review

Think it is diabolical that I have to pay £24.99 to have my phone unblocked a total rip off

Date of experience: August 13, 2020
GB
1 review
1 helpful vote
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Not for me. Too expensive.
September 30, 2020
Updated review

I couldn't afford to complete the order and lost my payment of £19.99. I was disappointed with the entire w patience. I have since had the phone unlocked for free by contacting the original owner for help.

Date of experience: August 20, 2020

Easy process
August 13, 2020
Previous review

Easy process

Date of experience: August 13, 2020
GB
1 review
0 helpful votes
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Misleading Sales strategy
September 30, 2020
Updated review

At first this may appear to be a fast and reasonably priced unlocking service, Granted the service did appear to have the unlock code ready to use within 24 hrs which is great, however the problem becomes apparent at that point when you are notified that they want another payment to settle up before they will release the code.
I feel it is entirely up the unlocking service to charge what they like as long it is made clear what the actual full payment would be from the outset, in this case that was not case as they have hidden away the details in the small print which most people do not really bother to read.
So I cannot really recommend this company, io would advice avoid at all costs.

Date of experience: August 18, 2020

Nice easy service, cool
August 11, 2020
Previous review

Nice easy service, cool

Date of experience: August 10, 2020
Ireland
1 review
1 helpful vote
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Avoid
September 30, 2020

AVOID AVOID AVOID!
RIP OFF. First price given is, as they say for chacking phone. Price they give you for phone unlocking is 3 times HIGHER, not even sure if it would work then
****(By ticking this box you confirm you have read and understood our Terms and Conditions and Privacy Policy documents which explains the pre order service you have chosen, a further charge may be applied depending on the network/contract status of the device.)***** OPP

Date of experience: August 17, 2020
GB
1 review
3 helpful votes
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Awful service
September 30, 2020

Taking one payment.
Then asking another payment with double rate. There is no unlock service in UK for 70£. Actually now can release network for 8£ just need call to actual phone network customer service and ask for network realising. Company like this one making money on people who never done this and not hold information how to do that.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 15, 2020
GB
1 review
7 helpful votes
Follow Kev G.
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Scam
September 30, 2020

They lie that it only costs £20 then hit you with a ransom of £90 plus in my case. They even charge VAT which now means I can get the VAT inspectors involved. Avoid. The positive reviews are fake. I will go to the ends of the earth to get these people in Court.

Date of experience: August 11, 2020
GB
1 review
0 helpful votes
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Aim unlock price
September 9, 2020
Updated review

Everything was simple so far painless. But the website quoted £15 but after I had paid the quoted fee it was then raised to £65 to continue think this made the experience very disappointing. The sim was unlocked in the time quoted.

Date of experience: August 10, 2020

Everything was simple so far panless
August 3, 2020
Previous review

Everything was simple so far panless

Date of experience: August 3, 2020
Italy
1 review
0 helpful votes
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Overpriced and too long to recieve
September 9, 2020
Updated review

Easy to purchase the unlock process. Too long to actually receive the unlock. The worst thing is that you are charged £23.99 pre pay charge, and then another £43.99 for the unlock! Way too much money, wish I got it done elsewhere. Will NEVER use this company again.

Date of experience: August 10, 2020

Easy to purchase, I just hope it arrives quickly and...
August 2, 2020
Previous review

Easy to purchase, I just hope it arrives quickly and that I'm able to unlock phone without any issues

Date of experience: August 2, 2020
GB
1 review
0 helpful votes
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Meh
September 7, 2020
Updated review

To be honest I'm not happy with my experience I thought from what i read it was £29.99 and it took 24-48 hrs to get the phone unlocked so I paid the £29.99 upfront not knowing I had to pay another £48 just to get it unlocked :/ thanks anyway

Date of experience: August 8, 2020

So quick and easy to use the website and it wasn't...
August 1, 2020
Previous review

So quick and easy to use the website and it wasn't as dear as some of the other websites I've visited to get my iPhone 7+ unlocked

Date of experience: August 1, 2020
GB
1 review
0 helpful votes
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Absolutely Fabulous
August 8, 2020
Updated review

Great service, unlocked phone in no time, kept me updated through email in progress highly recommended

Thanks x

Date of experience: August 8, 2020

Great service
July 31, 2020
Previous review

Great service

Date of experience: July 31, 2020
GB
1 review
0 helpful votes
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More costly than anticipated
August 5, 2020
Updated review

Easy once I received it but slow progress and extra cost which I believe is down to the original phone provider.

Date of experience: August 5, 2020

Slow and costly
August 23, 2020
Previous review

Easy once I received it but slow progress and extra cost which I still don't understand

Date of experience: July 24, 2020

Quick and easy
July 17, 2020
Previous review

Quick and easy

Date of experience: July 17, 2020
GB
1 review
1 helpful vote
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Not legit
September 4, 2020

I paid £19.99 & £4 VAT
Thinking my phone would be unlocked pretty quick( it said instant unlock on the ad) i wait 24 hours for them to tell me i now owe them £47.99 plus £8 VAT.
So over £80 to unlock an old phone.

They are lying and saying its because it was a contract phone but it isnt! Its an old s6 that i had to borrow because my phone broke.
I wrote a reveiw on trust pilot and Sim Unlock Official actually flagged it down as innaproppriate! AVOID LIKE THE PLAQUE
Realy annoyed at my self for not reading reviews properly. They are obviously very good at getting the bad reveiws shut down so be careful!

Date of experience: August 4, 2020
GB
1 review
0 helpful votes
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IPhone 8 unlock
August 1, 2020
Updated review

First stage was easy have yet to know if it works

Can honestly say the remaining 2 day wait for it to unlock soon came around and for the total price paid the phone never left my side you could most likely save a few pounds going to a shop but is It worth it knowing you can have it done sitting at home
Excellent service all round

Date of experience: August 1, 2020

First stage was easy have yet to know if it works
July 25, 2020
Previous review

First stage was easy have yet to know if it works

Date of experience: July 25, 2020
GB
1 review
0 helpful votes
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Great site for unlocking your sim
July 30, 2020
Updated review

Very easy and friendly site to use to unlock your sim. The only surprise is the price of the unlocking. I would not mind it if I could get all the price list in advance rather pay some and had to pay some more for service. But overall very pleased with service.
Thank you for all your help.

Date of experience: July 30, 2020

Very easy and friendly to use this site
July 23, 2020
Previous review

Very easy and friendly to use this site.

Date of experience: July 23, 2020
NL
1 review
1 helpful vote
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This company is a scam
August 27, 2020

This company is a scam, misleads the user to believe the £18 is full cost then requests £46 extra cost to release network unlock code. The extra cost they asked for is way above any other company

Date of experience: July 28, 2020
GB
1 review
1 helpful vote
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Dreadful experience
August 26, 2020

Provided with code that does not work,... 11 emails from me in the last month including two videos showing the code does not work and still no refund and the same reply from customer services "The suppliers have re confirmed the code provided is accurate". Really disappointed as I have paid the costs upfront in good faith.

Date of experience: July 27, 2020