Official SIM Unlock

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Official SIM Unlock

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Official SIM Unlock Reviews Summary

service
144
value
263
shipping
234
returns
64
quality
308
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4,133 reviews

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NL
9 reviews
1 helpful vote
Follow Brad v.
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I have to say that this is the best sim unlock service that I have ever had It was also quite affordable. I had a phone that was giving me some unlock issues and they handled the matter in no time. My phoen has been working perfectly ever since and I have not had any problems with it.

Date of experience: July 26, 2020
GB
1 review
0 helpful votes
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Unlock Wife phone for Nan
July 22, 2020
Updated review

Quick and easy tried through provider didn't work but doing it this way it worked many thanks.

Date of experience: July 22, 2020

Quick and easy
July 15, 2020
Previous review

Quick and easy

Date of experience: July 15, 2020
GB
1 review
0 helpful votes
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Fair price
August 19, 2020
Updated review

OK so far a little expensive more than it should be could be more fair on prices

Date of experience: July 20, 2020

OK so far
August 12, 2020
Previous review

OK so far

Date of experience: July 13, 2020
Canada
1 review
2 helpful votes
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Disappointed
August 18, 2020

Worst service ever. I feel scammed. I paid $5 for network check (what ever that means), then another $23 thinking that will get me the unlock code. After two days and three emails later to customer service they have the nerve to ask for more money before they can release the code. WHAT A SCAM! Why not be upfront and say what the true cost are? STAY AWAY!

Date of experience: July 18, 2020
GB
1 review
3 helpful votes
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Avoid!
August 17, 2020
Updated review

Very bad customer service and very patronising emails received form this robbing Compnay charged me over 120 for phone unlocking with i had requested to be cancelled due to having my phone stolen no sympathy regarding my loss and took my money.

I don't know whether the phone has been unlocked or not as it was stolen but please people be very aware that they charge an upfront coat and then a final cost which is not clearly stated when you use the service.

Date of experience: July 18, 2020

Perfect
July 11, 2020
Previous review

Perfect

Date of experience: July 11, 2020
GB
1 review
0 helpful votes
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Avoid. Its a scam.
August 12, 2020

Official sim unlock take £20, then add VAT, then tell you its a finder fee and charge you further charge for unlocking the phone. I cannot believe they haven't been shut down. How companies that are able to operate like this is beyond me.

Date of experience: July 13, 2020
GB
1 review
23 helpful votes
Follow mark B.
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When you look at their site you are led to believe for a charge of £19.99 you'll receive an unlock code, how wrong can you be, within a few hours you'll receive an email saying your code is ready click this link, that's when they hit you with it's going to cost you another £59 to release th code.
The site is misleading, I have reported it to trading services, I doubt I'll get a refund, my only advice is don't be a mug like me, there are far cheaper ways of unlocking a phone

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 3, 2020
Ireland
1 review
0 helpful votes
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Samsung Galaxy 8 Unlock
July 29, 2020
Updated review

Took too long and website not clear about the duration to unlock and additional cost after pre unlock.

Date of experience: June 28, 2020

A+
June 21, 2020
Previous review

A+

Date of experience: June 21, 2020
Ireland
1 review
0 helpful votes
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RIPOFF
July 23, 2020

I WAS CHARGED 23EURO TO GET MY PHONE UNLOCKED. WHEN THEY SAID MY CODE WAS READY THE WANTED TO CHARGE AN EXTRA 79 EURO!

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 23, 2020
Canada
1 review
0 helpful votes
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I never received the unlock code
July 22, 2020
Updated review

Thank you. Thank you for what!?/. For taking my money and getting nothing in return?!

Date of experience: June 22, 2020

Thank you
June 11, 2020
Previous review

Thank you

Date of experience: June 10, 2020
Australia
1 review
0 helpful votes
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Fix a phone issue
June 21, 2020
Updated review

Quick and easy to use web site and understand what information was required

Date of experience: June 21, 2020

Easy to use web site and quick
April 22, 2020
Previous review

Easy to use web site and quick

Date of experience: April 21, 2020
Ireland
1 review
0 helpful votes
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Need more transparency
July 20, 2020
Updated review

It worked fine but it borders on fraud not to have the full price at the beginning

Date of experience: June 20, 2020

Good
June 12, 2020
Previous review

Good

Date of experience: June 12, 2020
Australia
1 review
0 helpful votes
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Warning
July 17, 2020
Updated review

Just make sure your phone can be unlocked before proceeding. All that is asked is the make not the model & number. Guarantee is not100% as stated because if can not be unlocked not there
Responsibilty. Where is. The 100%? Because

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 16, 2020

All very user freindly
June 10, 2020
Previous review

All very user freindly

Date of experience: June 9, 2020
GB
1 review
1 helpful vote
Follow Alan F.
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Shocking: where did you mention about the extra charges refer above very expensive and overcharged as the discount rate was also taken from bank

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2020

Shocking: where did you mention about the extra charges
June 27, 2020
Previous review

Shocking: where did you mention about the extra charges

Date of experience: May 28, 2020
GB
1 review
0 helpful votes
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Disappointing experience
July 2, 2020
Updated review

Appalling customer service with misleading information at start of process, no pre agreed price as described in FAQs, felt held over a barrel for extortionate second payment couldn't speak to an advisor even after requesting twice by mail and three times by phone message as despite numerous attempts over phone ( totally automated no customer service) would not recommend £72 pound is a long way from 19.99. Did eventually receive code which worked as advised but not in timescales given.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2020

Quick and easy process
May 26, 2020
Previous review

Quick and easy process

Date of experience: May 26, 2020
Ireland
1 review
0 helpful votes
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Misleading Advertising
May 29, 2020
Updated review

I think your advertising on your web page in relation to pricing is extremely misleading. People have no idea what the charge is when they first pay

Date of experience: May 29, 2020

Very good
May 22, 2020
Previous review

Very good

Date of experience: May 22, 2020
Canada
2 reviews
9 helpful votes
Follow Nuala V.
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I notice a lot of people are reviewing the service before the unlock is complete. The service was polite and fast while they were asking me for money - it was after that that it deteriorated - and my phone is not unlocked.

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 26, 2020
GB
1 review
0 helpful votes
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Satisfied customer
May 26, 2020
Updated review

Easy to order, prompt delivery, just what I ordered

Date of experience: May 26, 2020

THIS PART WAS EASY
May 19, 2020
Previous review

THIS PART WAS EASY - BUT RESERVING JUDGEMENT UNTIL DELIVERY

Date of experience: May 19, 2020
GB
1 review
1 helpful vote
Follow Victor-Marian B.
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That's a total disgrace, they charge me £23.99 first time and I did give them all the details including the network that was locked on, after that they send me another email saying that amount was just a preorder and then they asked another £47.99 for the unlock code and another couple of emails between this with a gap of good hours, after 3 days I did got the unlock code, wouldn't recommend for anyone to use their services. I end up having my phone unlocked for about £80

Official SIM Unlock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 24, 2020

That's a total scam first I paid £23.99 to get the...
June 17, 2020
Previous review

That's a total scam first I paid £23.99 to get the code but I've received another email the following day if I want my unlock code to pay another £34, don't use them at least I'm not gonna do it again

Date of experience: May 18, 2020
GB
1 review
0 helpful votes
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Good service
May 22, 2020
Updated review

It was completed within a week and it worked. Very good.

Date of experience: May 22, 2020

So far so good
May 15, 2020
Previous review

So far so good. Let's see if it works. Not reached that step yet.

Date of experience: May 15, 2020