Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Octapharma Plasma

Octapharma Plasma

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Octapharma Plasma?
grey stargrey stargrey stargrey stargrey star

Octapharma Plasma Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight the professionalism and attentiveness of certain staff members, as well as the overall cleanliness and efficiency of some locations. However, significant concerns arise from reports of long wait times, perceived racial bias, and unprofessional behavior among employees. Customers express frustration over management issues, understaffing, and unfulfilled promises related to referral bonuses and donation compensation. Overall, while some donors appreciate their experiences, a notable portion feels dissatisfied, indicating a need for improved staff training and operational efficiency.

This summary is generated by AI, based on text from customer reviews

service
102
value
95
shipping
48
returns
49
quality
80

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
Follow Jamille G.
Unfollow Jamille G.
Share Review
Report Review

Nicest place to donate
August 29, 2022

Really nice people. They taken good care of you and make great conversation. Capt Plasma, Cierra, Tay, Kaylie and Kim are the nicest people here.

Date of experience: August 27, 2022
Ohio
1 review
0 helpful votes
Follow James L.
Unfollow James L.
Share Review
Report Review

Octoplama title
August 24, 2022

Sometimes it takes a little longer I said the employees are some times slower then I like but overall very nice

Date of experience: August 23, 2022
Indiana
1 review
0 helpful votes
Follow Shalee G.
Unfollow Shalee G.
Share Review
Report Review

Staff experience
August 24, 2022

Usually don't have any problems when I go in and staff is really friendly and great to talk to. Staff member Jerry definitely makes the donating experience worth it! Very professional and friendly.

Date of experience: August 23, 2022
Nevada
1 review
0 helpful votes
Follow Jamie K.
Unfollow Jamie K.
Share Review
Report Review

Great service
August 23, 2022

Staff is very helpful and the lines move quickly. I have been coming here for over a year now and have never had an unpleasant experience.

Date of experience: August 22, 2022
Florida
1 review
0 helpful votes
Follow Leah V.
Unfollow Leah V.
Share Review
Report Review

Hi my name is Leah Villalobos and I donate plasma for extra cash on the side and when I went to Csl plasma no one was able to stick me, and I thought it was my fault maybe my veins weren't capable, and I wouldnt be able to help save lives, however, that couldn't be further away from the truth because when I went to Octapharma it was no issues! Everything from initial registration to the complete donation was very Swift and it was a smooth process, and YDALI who is the supervisor over donation Department she is absolutely amazing her personality is so bubbly and nurturing she took all my fears away and she is a sticking expert! YDALI WAS ABLE TO DO ANY ARM WITHOUT ANY PROBLEMS, AND Steve was also a great screener he had conversation that made me feel naturally comfortable. The staff in general was amazing.

Date of experience: August 18, 2022
New York
1 review
0 helpful votes
Follow Tyrone P.
Unfollow Tyrone P.
Share Review
Report Review

Tyrone Porter
August 18, 2022

How to plasma have very good workers they just in and out quick as possible one of the best plasma centers I ever been to

Date of experience: August 17, 2022
New York
1 review
0 helpful votes
Follow Nachio N.
Unfollow Nachio N.
Share Review
Report Review

Ryan P.
August 17, 2022

Ryan P. Is a great phlebotomist. He sticks with ease. And he never misses. He also has great customer service! Great employee

Date of experience: August 16, 2022
Maryland
1 review
1 helpful vote
Follow Anthony D.
Unfollow Anthony D.
Share Review
Report Review

Anthony $#*!ens review
August 14, 2022

Nice fast service and pain free sticks great customer service overall good experience from octaplasma

Date of experience: August 14, 2022
North Carolina
1 review
0 helpful votes
Follow Elizabeth S.
Unfollow Elizabeth S.
Share Review
Report Review

The Best
August 12, 2022

I love going to south Blvd octaphama and they fast and very nice people. It's clean and the temperature is nice an cool Blessed.

Date of experience: August 11, 2022
Virginia
1 review
0 helpful votes
Follow T R.
Unfollow T R.
Share Review
Report Review

Octapharma Plasma
August 9, 2022

The environment is very welcoming here! Also, the staff are very kind and understanding. The patience of the staff is amazing.

Date of experience: August 9, 2022
District of Columbia
1 review
0 helpful votes
Follow Derrick C.
Unfollow Derrick C.
Share Review
Report Review

This has been a unique experience. The people at my center are so nice and courteous. It felt good to donate and feel like I'm giving back.

Date of experience: August 4, 2022
Maryland
1 review
0 helpful votes
Follow Efrain Z.
Unfollow Efrain Z.
Share Review
Report Review

Octapharma
August 1, 2022

The best place to donate plasma. It is one of the cleanest and professional place around. Keep up the good work

Date of experience: July 31, 2022
Tennessee
1 review
0 helpful votes
Follow Aaron C.
Unfollow Aaron C.
Share Review
Report Review

Customers complaining about getting jabbed more than once. Felt like they were doing me a favor as if I was. Crack head needing money. Unprofessional

Date of experience: July 25, 2022
New York
1 review
0 helpful votes
Follow Erin R.
Unfollow Erin R.
Share Review
Report Review

It's good for extra money like for gas and food it definitely comes in hand and you are helping to save lives at the same time. The lines are often long and under staffed so patience is key prepare to be there 1-/ 2hours some days other days maybe shorter but overall great atmosphere people and staff!

Date of experience: July 25, 2022
New York
1 review
0 helpful votes
Follow Chuck T.
Unfollow Chuck T.
Share Review
Report Review

Great service
July 21, 2022

I have been coming for years. The staff is friendly and professional. This is a Great War to make extra cash.

Date of experience: July 20, 2022
Minnesota
1 review
0 helpful votes
Follow Christopher J.
Unfollow Christopher J.
Share Review
Report Review

Staff review
July 11, 2022

Very friendly and family like. At my visit today the staff members was caring and understanding. They treated us with a lot of respect

Date of experience: July 11, 2022
Illinois
1 review
0 helpful votes
Follow Michelle B.
Unfollow Michelle B.
Share Review
Report Review

Went into today after not having donated in a couple years. Went through the process which took about 2 hours for the physical etc. as a new donor. Got sat immediately with Molly. She was so polite, kind, and tentative. Would recommend this location to anyone!

Date of experience: July 10, 2022
Colorado
1 review
0 helpful votes
Follow Kls K.
Unfollow Kls K.
Share Review
Report Review

Today I went to my second visit at the Octoplasma in Bear Valley. I was told that my second visit would be a lot faster but instead it was not they still wanted to give me another physical that I just had a week ago and go through all the other steps watching a video and having to do the kiosk questionnaire which takes at least 10-15 minutes. People are unorganized you have a different person for each task. I don't have two to three hours to sit and wait and get a physical done every time I go it's ridiculous. They're understaffed.

Date of experience: July 7, 2022
New York
1 review
0 helpful votes
Follow Cory P.
Unfollow Cory P.
Share Review
Report Review

I had an awesome experience at Octapharma. The gentleman by the name of Rayn P. Was very polite very quick efficient. You guys need more people like him. Thank you guys

Date of experience: July 2, 2022
Texas
1 review
0 helpful votes
Follow Jerrell W.
Unfollow Jerrell W.
Share Review
Report Review

Popcorn Playa
July 2, 2022

It's smooth sailing for the entire process, good sticks, cool people and staff. Get paid. Enough said

Date of experience: July 1, 2022