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Octapharma Plasma

3.3

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Octapharma Plasma Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight the professionalism and attentiveness of certain staff members, as well as the overall cleanliness and efficiency of some locations. However, significant concerns arise from reports of long wait times, perceived racial bias, and unprofessional behavior among employees. Customers express frustration over management issues, understaffing, and unfulfilled promises related to referral bonuses and donation compensation. Overall, while some donors appreciate their experiences, a notable portion feels dissatisfied, indicating a need for improved staff training and operational efficiency.

This summary is generated by AI, based on text from customer reviews

service
102
value
95
shipping
48
returns
49
quality
80

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Great staff
November 12, 2022

I just want to say the staff is great Ms Freda is very efficient at her job and speeds the screening process up and tries to keep the line moving and get us to the floor to donate

Date of experience: November 11, 2022
Texas
1 review
0 helpful votes
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Great location
November 3, 2022

This is a pretty decent place for donations. The building is usually clean, lines are sometimes long but generally acceptable.

Date of experience: November 2, 2022
Texas
1 review
0 helpful votes
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Great attitude very nice respectful my experience there it was nice the staff is very nice it very clean

Date of experience: October 25, 2022
Texas
1 review
0 helpful votes
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Pleased
October 25, 2022

Love the place the people are very helpful and they are always willing to help. The paymis excellent

Date of experience: October 25, 2022
Maryland
1 review
0 helpful votes
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Octa review
October 9, 2022

Great staff, get you in and out the door smooth process I like the atmosphere 5 stars I will definitely refer a friend

Date of experience: October 9, 2022
Ohio
1 review
0 helpful votes
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Friendly
October 5, 2022

They have friendly staff, keep it professional, clean and neat, but can use more beds. Keep up the good work

Date of experience: October 5, 2022
Missouri
1 review
0 helpful votes
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Great experience
September 29, 2022

Great first experience while. Staff friendly and accommodating to me while I was here. Took care of concerns and questions.

Date of experience: September 29, 2022
Maryland
1 review
0 helpful votes
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Great experience
September 28, 2022

Jamila is such a great and helpful worker. She makes the process very delightful. I will encourage others to come

Date of experience: September 27, 2022
Georgia
1 review
0 helpful votes
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Great experience, faat
September 12, 2022

The man doing the procedure really did a good job and didn't mess up, be was funny and made the overall experience really great. Other staff members was awesome too.

Date of experience: September 12, 2022
Texas
1 review
0 helpful votes
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Bad place
September 12, 2022

All the workers there are bitter And they are always working in a bad mood they are people who do not deserve to have that job that makes the company look bad they should close that place

Date of experience: September 11, 2022
Illinois
1 review
0 helpful votes
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Great workers
September 12, 2022

The workers kno how to stick the needle in without it hurting an kno what they are doing! They are great workers

Date of experience: September 11, 2022
Georgia
1 review
0 helpful votes
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Good workers
September 12, 2022

They kno how to stick with needles with out it hurtin an kno how to do there jobs. An work really fast

Date of experience: September 11, 2022
Illinois
2 reviews
0 helpful votes
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Friendly!
September 6, 2022

Warm friendly and fast. I hate needles and they put me at ease. I came twice and both times they made it a very relaxing experience.

Date of experience: September 5, 2022
Michigan
1 review
0 helpful votes
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Awesome
September 3, 2022

This place is great! Everyone is very nice and helpful and they make you feel comfortable. I had Meredith as a sticker the first time I was here and she was very personable and nice. Amber is also great as I have dealt with her several times. Overall awesome experience. I recommend this place highly if donating plasma!

Date of experience: September 1, 2022
Florida
1 review
4 helpful votes
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UNDERSTAFFED
September 1, 2022

Throughout the whole process, Medical staff is always friendly and attentive. The down side is the wait… Always a 3 hr (avg) experience… Need to open another location or HIRE! Was in line and the sent 10 new potential life saving donors away! Maybe time for a management change?

Date of experience: August 31, 2022
Texas
1 review
0 helpful votes
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Ryan gave me the idea to write him a review but sticking has been OK for the past two weeks I'm glad I didn't take longer than an hour 30 minutes thanks ryan

Date of experience: August 30, 2022
Colorado
2 reviews
0 helpful votes
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Awesome Phebotomist
August 31, 2022

Octapharma on Lancaster is the only place I will go. Ryan P. Is a great phlebotomist, no pain, no adjustments, great patient care and customer service.

Date of experience: August 30, 2022
Indiana
1 review
0 helpful votes
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Friendly
August 29, 2022

The staff at OctaPlasma are always nice and friendly and helpful with any questions I have making my experience good.

Date of experience: August 28, 2022
Massachusetts
1 review
0 helpful votes
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Awesome people
August 29, 2022

There always so nice and respectful they go above and beyond for there donors and always have a smile

Date of experience: August 28, 2022
Tennessee
1 review
0 helpful votes
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Great people great attitudes great service...,...,...

Date of experience: August 28, 2022