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The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight the professionalism and attentiveness of certain staff members, as well as the overall cleanliness and efficiency of some locations. However, significant concerns arise from reports of long wait times, perceived racial bias, and unprofessional behavior among employees. Customers express frustration over management issues, understaffing, and unfulfilled promises related to referral bonuses and donation compensation. Overall, while some donors appreciate their experiences, a notable portion feels dissatisfied, indicating a need for improved staff training and operational efficiency.
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I just want to say the staff is great Ms Freda is very efficient at her job and speeds the screening process up and tries to keep the line moving and get us to the floor to donate
This is a pretty decent place for donations. The building is usually clean, lines are sometimes long but generally acceptable.
Great attitude very nice respectful my experience there it was nice the staff is very nice it very clean
Love the place the people are very helpful and they are always willing to help. The paymis excellent
Great staff, get you in and out the door smooth process I like the atmosphere 5 stars I will definitely refer a friend
They have friendly staff, keep it professional, clean and neat, but can use more beds. Keep up the good work
Great first experience while. Staff friendly and accommodating to me while I was here. Took care of concerns and questions.
Jamila is such a great and helpful worker. She makes the process very delightful. I will encourage others to come
The man doing the procedure really did a good job and didn't mess up, be was funny and made the overall experience really great. Other staff members was awesome too.
All the workers there are bitter And they are always working in a bad mood they are people who do not deserve to have that job that makes the company look bad they should close that place
The workers kno how to stick the needle in without it hurting an kno what they are doing! They are great workers
They kno how to stick with needles with out it hurtin an kno how to do there jobs. An work really fast
This place is great! Everyone is very nice and helpful and they make you feel comfortable. I had Meredith as a sticker the first time I was here and she was very personable and nice. Amber is also great as I have dealt with her several times. Overall awesome experience. I recommend this place highly if donating plasma!
Throughout the whole process, Medical staff is always friendly and attentive. The down side is the wait… Always a 3 hr (avg) experience… Need to open another location or HIRE! Was in line and the sent 10 new potential life saving donors away! Maybe time for a management change?
Ryan gave me the idea to write him a review but sticking has been OK for the past two weeks I'm glad I didn't take longer than an hour 30 minutes thanks ryan
Octapharma on Lancaster is the only place I will go. Ryan P. Is a great phlebotomist, no pain, no adjustments, great patient care and customer service.
There always so nice and respectful they go above and beyond for there donors and always have a smile
Great people great attitudes great service...,...,...
Answer: U NEVER CAN. They turn the ringer off cause they are buisy..
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