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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I had issue with two cans of fireplace paint. Their customer service was very helpful. Sent me extra nozzles to clean it up and use.
They have a great selection of stove pipe. It was easy to find and purchase what I needed.
I had a great experience with North line express received all my packages well wrapped No damages And receive them in a timely manner. And I am very satisfied with customer service they were very helpful.
Great service, fast shipping and great product, what more can you ask for
Very clear photos of items, large selection form different vendors
Need to talk to someone about concerns & problems with my new carport.
I bought a 6" stovepipe brush and a 6' fiberglass rod to use with it.
There is no way that brush will function in a sooty 6" pipe. It is too tight to be of any use. If I had pushed it in very far, it would have never come out.
I would like to return those two items for a refund.
Dear Fred, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Good prices. Helpful representative. We were very happy to be able to match our 30 year old stove pipe
None. Won't know until I receive item and communications along the way.way
Was delivered. Not damaged
Exactly as described. Delivery was quick enough and came in good shape. Would recommend NorthlineExpress to others.
Navigation through the website is nice and lots of parts to choose from also had everything I needed but no actual live person to ask questions, I called but no answer and never called back so I'm taking a chance on the parts I purchased.
I ordered a dining table and chair set. Got an email it was sold out. I was able to order each piece individually for a higher price then the cost as a set. Exact same items but more money because the "set" was sold out. Benches arrived but not the table. I had to keep calling about the table. It arrived damaged and I asked for a refund. They told me I would have to hold the damaged item for up to 45 days in case the shipper wanted to inspect it. 45days keeping a big box in my house? I told them I'd hold for 7 days. Communication is very slow. And box is still sitting waiting to be picked up.
Dear Sandee, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
The website & purchasing worked very smoothly, very user friendly. The items arrived quickly, timely. Packaging was great, cans were not dented, box was not damaged. Overall, the service was excellent.
Visited the site several times and finally pulled the trigger on a Cherry Bellows. Easy to navigate and make the purchase can't wait to see the product.
I received the order within 2 weeks of ordering it.
User friendly site good info priced good and front door delivery
Our wood holders came promptly and were high quality. Practical as well as beautiful!
Easy website, fast shipping. Had the pipe that needed at a competitive price.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Raymond, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience! Please contact Customer Service at 1-877-734-2458 where a representative will be more than happy to address any questions or concerns.