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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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We have not installed our mantel yet, as we are also waiting for a fireplace insert. But the shopping experience was easy, efficient and the mantel arrived quickly. It looks beautiful.
Northline offered great [quality] product at great prices including buying incentives (New customer discount / free shipping) &,... Although processing seemed to delay a bit (per whatever need) Customer Service was very helpful & expedited things I'm sure-! Thereafter shipping was very fast with merchandise well cared for, -Totally satisfied! And Northline proved to be no shoddy fly-by-night company as well; An A-1 Company I'm convinced!
Some items not compatible with others Great products. Decent prices but as purchasing certain products which state are compatible with other minors they are not would not walk in. So really do your research if you find the matching serial numbers and mix of your triple line tubes to be sure your cheese fit and your tubes fit
Web ordering went a little difficult, buy got what was needed.
Web ordering went a little difficult
Sturdy build and lots of different options to choose from. There's also a price point for every budget. High quality and beautiful craftsmanship.
I received the canvas on time. It is as described. Good quality. We'll if it fairs the next wind storm! We think it will!
I have ordered from NorthlineExpress many times over the years and have never been disappointed!
Difficulty trying to reach you to REVISE an order?
Never received a confirmation e-mail?
OK, trouble confirming, and cancelling incorrect order, receiving e-mail confirmations?, and it was delivered to the wrong building?
Wound up NOT ABLE to use the part, because it was NOT The dimension we expected?
My order arrived damaged, but customer service quickly sent a replacement along with coordinating the pickup of the damaged item.
The product is great and the delivery was on time. I found the whole experience worthwhile and easy. Thank you.
Love the way the chimney liner kit was complete. Everything my fireplace guy needed to install without any hassles. Excellent shipping time!
Exactly what I was looking for that I could not find in a store! Fit perfectly and was shipped quickly.
I have still not received my refund for my return. The item I purchased was not what was sent to me. I sent it back promptly and am still waiting for my money back.
Very easy, excellent service, easy to install. My home was toasty warm Thanksgiving Day!
Product was delivered in Two days. My chimney was 32 years old, i can now enjoy the wood stove without worry.
All of our friends are jealous! It's high quality and beautiful.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kristin, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!