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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Extremely satisfied with the fireplace accessories. The quality is superior! Much nicer than expected. Also great price and fast delivery!
This bellow was so beautifully crafted and works exceptionally. It made a wonderful Christmas gift. One that I can see passed down for generations
Love the product. This is my third in 35 years. Purchasing and shipping was easy and quick.
Good for now, except I was told I would get delivery on MLK's birthday then I was told I would get it on the Friday before then I was told the Saturday before and it showed up on on Monday MLK's birthday.
According to tracking it sat in Troutdale Oregon for 2 days.
Easy enough to do. But Your shipping cost and shipping time sucks big time. You definitely had the stuff i was looking for. But, I can say this about North Line Express. I would like to come back & continue to do so. There is a couple of things preventing me to do just that SHIPPING the amount of time getting here because of the economy way of shipping. This saves the company money I know. But me the customer suffers dearly from this method.
Easy enough to do. But Your shipping cost and shipping time sucks big time
Left north line by UPS then was handed over to USPS? Package was lost. When you call, it is a recording saying your package was delivered.
Found exactly what I wanted. Easy website to use. Pellet bucket was exactly what we were looking for.
Your specialist designed my chimney system I could not install the chimney until the roof was done. After
Installation I found that I had several expensive parts that I did not need but because 30 days had elapsed since the sale, You would not take them back for credit. I needed one more part which you were lad to sell me (but could only do it on line). I am very disappointed! I could never get anyone to answer the phone or return my calls. Very Poor customer service. I will not recommend your company to anyone or ever use your service again.
Dear Steve, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Good quality products from the view will decide better once they arrive.
The MagicHeat heat exchanger has been a great addition to help heat our log cabin. We heat exclusively with wood and burn 5-6 cords of wood a year in our woodstove and it gives us the most bang for our buck. This is actually our 2nd one as we literally wore the first one out after 20 years of hard burning. I highly recommend this product if you need additional heat from your woodstove.
Nice to find 'Made in USA' products. Nice video for how-to-install, which helped confirmed what I needed for my installation. Thanks!
Like what I found. Hate dealing with my address pain as it is not the run of the mill type
Online offers easy to use online services and their products are well made.
We received the the fire $#*!ant rug we had ordered from Northline Express by Amazon. Upon opening the box we ascertained that we were sent the right style of rug, but the wrong color. The quality is superb, and not wanting to deal with the hassle of trying to return it, we kept it.
Dear Joshua, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
This is a legitimate company. They sell good furniture at a discounted price. My only problem was that what I purchased did not match the primary image on the website. I returned it and was promptly refunded, so no problem there. They have since corrected the listing. So, all in all it's a good company. It takes a while for items to ship, but I guess that's the price you pay for discounted items.
Dear Kelly, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
My fireplace has been charged to PayPal, and I've waited for months, finally got a shipping confirmation, but when I went to track it, it had been canceled. So I don't have a fireplace and I don't have my money! No
Dear Null, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Shipped very fast! Sitting up higher than our old grate, our wood burns faster. Very heavy grate, seems like great quality that should last longer.
The camping stove I purchased was of high quality and great value. And I received it with in day's of ordering it at the busiest time of the year. I was surprised and very happy about the whole experience.thank you very much
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.